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IT MANAGER I (#KK7 )

Apply as a Transfer/Demotion applicant

$45.57-$61.05 hourly / $7,899.00-$10,582.00 monthly / $94,785.60-$126,984.00 yearly


Definition

Under direction, to manage information technology operations and projects for a functional area, including operational and strategic planning, resource allocation, budgeting, and staffing; and to do other work as required.

Distinguishing Characteristics

Incumbents are typically responsible for managing a single IT function in a County department. This class differs from the IT Manager II class in that the latter is typically responsible for multiple IT functions in a County department or for a countywide functional area. Errors affect the assigned department or business area.

Typical Tasks

TYPICAL TASKS

  • Manages an IT function, supervising staff and/or assigned supervisors directly. Mentors and fosters professional development of staff.
  • Develops and leads the implementation of strategic and operational plans, policies, and procedures for a single facet of County business.
  • Develops alternate project plans, problem resolutions, and project budgets based on customers’ needs and financial and/or staff constraints.
  • Manages timelines and resource allocations for multiple projects.
  • Makes formal recommendations regarding tools, techniques, and methodologies for a department.
  • Develops, prepares and monitors program budget.
  • Spends part of their time as an individual contributor to the department or function.
  • Performs other related duties as required.

Employment Standards

Thorough knowledge of:

  • Current principles, practices, methods and tools used in overseeing the design, development, support and/or implementation of software and hardware solutions, systems, or products in the functional area of the assignment.
  • Principles and methods used in hardware and software acquisition and integration.
  • The principles of systems and procedures analysis.
  • The principles, practices and methods of project management.
  • Methods and techniques of problem-solving in the functional area of the assignment.

Working knowledge of:

  • Methods of long-term strategic management and technical planning.
  • Methods and techniques of developing and monitoring project budgets.
  • The principles, practices and methods of supervision, training, and mentoring.
  • The tools and languages used in the department or assignment area.
  • Business and financial best practices.
  • Commonly and/or locally used operating systems, software applications and hardware.
  • Principles and practices of customer service and support.
  • Principles, practices and methods of contract management.

Some knowledge of:

  • Methods and techniques of developing and monitoring program budgets.
  • Accounting procedures.

Ability to:

  • Manage an IT functional area in a County department effectively.
  • Develop, interpret, revise, and apply operational policies and procedures appropriately.
  • Demonstrate detailed understanding of customers’ needs and business practices.
  • Perform requirements analysis and produce requirements documentation, functional specifications, use cases and entity relationship diagrams.
  • Exercise initiative, ingenuity and sound judgment in solving difficult administrative, technical and personnel problems.
  • Develop innovative solutions to meet customers’ needs.
  • Demonstrate strong business process and project management skills, including setting goals and priorities, increasing efficiency.
  • Manage projects, with own staff or in matrix managed structure, including creating and managing project plans, schedules, resource allocations and risk.
  • Integrate applicable local, State and Federal policies into County operations.
  • Set standards of performance tied to organizational goals to control, develop and enhance productivity of staff.
  • Report resource allocations and project staffing needs.
  • Prepare clear and concise administrative and technical reports.
  • Define problem areas, collect and evaluate data, validate conclusions, and make recommendations.
  • Develop and monitor program budgets.
  • Present and explain technical concepts to technical and non-technical staff.
  • Produce results in a timely and efficient manner for own work and work of direct reports.
  • Coordinate and work with external entities.
  • Use good judgment and work with minimal direction.
  • Work cooperatively and effectively with other staff members, customers, vendors and contractors.
  • Communicate effectively, both orally and in writing.

Education and Experience:

Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

BA/BS from an accredited college or university in computer science, business or public administration or a related field and one year of IT management or IT supervisory experience.

OR

Associate’s Degree from an accredited college or university in computer science, business or public administration or a related field and two years IT management or IT supervisory experience.

OR

Three years of IT management or IT supervisory experience.

SPECIAL REQUIREMENTS:
Background Investigation: Some positions may require fingerprinting and/or background investigation.
License: Possession and maintenance of a California Class C Driver License.
Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.

Miscellaneous

Bargaining Unit: 11
Worker’s Comp Code: 0053
EEOC Code: 02
Occupational Unit Group: 84

CLASS: KK7; EST: 11/1/2017;