IT Manager I (#KK7 )

$52.85-$70.79 hourly / $9,160.49-$12,270.03 monthly / $109,928.00-$147,243.20 yearly

• Manages an IT function, supervising staff and/or assigned supervisors directly. Mentors and fosters professional development of staff;
• Develops and leads the implementation of strategic and operational plans, policies, and procedures for a single facet of County business;
• Develops alternate project plans, problem resolutions, and project budgets based on customers’ needs and financial and/or staff constraints;
• Manages timelines and resource allocations for multiple projects;
• Makes formal recommendations regarding tools, techniques, and methodologies for a department;
• Develops, prepares and monitors program budget;
• Spends part of their time as an individual contributor to the department or function;
• Performs other related duties as required.

EMPLOYMENT STANDARDS

Thorough knowledge of:

• Current principles, practices, methods and tools used in overseeing the design, development, support and/or implementation of software and hardware solutions, systems, or products in the functional area of the assignment.
• Principles and methods used in hardware and software acquisition and integration.
• The principles of systems and procedures analysis.
• The principles, practices and methods of project management.
• Methods and techniques of problem-solving in the functional area of the assignment.

Working knowledge of:

• Methods of long-term strategic management and technical planning.
• Methods and techniques of developing and monitoring project budgets.
• The principles, practices and methods of supervision, training, and mentoring.
• The tools and languages used in the department or assignment area.
• Business and financial best practices.
• Commonly and/or locally used operating systems, software applications and hardware.
• Principles and practices of customer service and support.
• Principles, practices and methods of contract management.

Some knowledge of:

• Methods and techniques of developing and monitoring program budgets.
• Accounting procedures.

Ability to:

• Manage an IT functional area in a County department effectively.
• Develop, interpret, revise, and apply operational policies and procedures appropriately.
• Demonstrate detailed understanding of customers’ needs and business practices.
• Perform requirements analysis and produce requirements documentation, functional specifications, use cases and entity relationship diagrams.
• Exercise initiative, ingenuity and sound judgment in solving difficult administrative, technical and personnel problems.
• Develop innovative solutions to meet customers’ needs.
• Demonstrate strong business process and project management skills, including setting goals and priorities, increasing efficiency.
• Manage projects, with own staff or in matrix managed structure, including creating and managing project plans, schedules, resource allocations and risk.
• Integrate applicable local, State and Federal policies into County operations.
• Set standards of performance tied to organizational goals to control, develop and enhance productivity of staff.
• Report resource allocations and project staffing needs.
• Prepare clear and concise administrative and technical reports.
• Define problem areas, collect and evaluate data, validate conclusions, and make recommendations.
• Develop and monitor program budgets.
• Present and explain technical concepts to technical and non-technical staff.
• Produce results in a timely and efficient manner for own work and work of direct reports.
• Coordinate and work with external entities.
• Use good judgment and work with minimal direction.
• Work cooperatively and effectively with other staff members, customers, vendors and contractors.
• Communicate effectively, both orally and in writing.

Education and Experience:

Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

BA/BS from an accredited college or university in computer science, business or public administration or a related field and one year of IT management or IT supervisory experience.

OR

Associate’s Degree from an accredited college or university in computer science, business or public administration or a related field and two years IT management or IT supervisory experience.

OR

Three years of IT management or IT supervisory experience.

SPECIAL REQUIREMENTS:

Background Investigation: Some positions may require fingerprinting and/or background investigation.

License: Possession and maintenance of a California Class C Driver License.

Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.

EST: 11/17 REV: Analyst: TC