Under direction, to plan, assign and review the work of the Human Services Data Applications Specialist unit responsible for supporting system users on the use of data applications and assisting with the resolution of system problems; and to perform other work as required.
This single position class functions as a first line supervisor over the Human Services Data Applications Specialist unit staff responsible for system problem research and assistance to staff using human services data applications. The incumbent is responsible for planning, assigning, reviewing and approving the work of subordinates. This class is distinguished from Eligibility Supervisor I in that the latter is responsible for the supervision of staff engaged in determining eligibility and providing employment services to applicants and recipients of public assistance programs.
Thorough knowledge of:
- The fundamentals of income maintenance programs.
- Human services data applications and related State and local automated programs from a user perspective.
- Federal, State and local regulations governing public assistance eligibility programs.
- The principles, practices, policies and procedures of programs supported by the human services systems in use in the County of Santa Cruz.
Working knowledge of:
- The principles and techniques of supervision and training.
- The sources of information necessary to determine eligibility of applicants for various aid programs.
- County/Department standard office automation software.
Some knowledge of:
- The basic principles and practices of system configuration and hardware and network connectivity.
- Interpret laws and regulations relevant to human services systems and data applications utilized at the County of Santa Cruz.
- Assess and resolve human services system user and application problems.
- Conduct research into technical system problems and user issues and communicate findings and issues to local and statewide data applications staff.
- Prepare clear and concise reports and technical communications.
- Supervise personnel, participate in and conduct meetings, and deal effectively with employees and the public.
- Work cooperatively with vendors, consortiums, state representatives, technical staff or others outside of the unit or department.
- Set performance standards tied to organizational goals in order to enhance staff efficiency and productivity.
- Use good judgment and work with minimal direction.
- Gain a basic familiarity with the operating systems and general office software commonly utilized in the department.
Education and Experience:
Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Two years of experience as a Human Services Data Applications Specialist or Eligibility Supervisor I.
Completion of 60 semester units or 90 quarter units at an accredited college or university, including at least 12 semester or 18 quarter units in psychology, sociology, social welfare, computer science, business, office technology, information systems or a closely related field.
One year of experience as a Human Services Data Applications Specialist, Eligibility Supervisor I or equivalent class.
License: Possession and maintenance of a valid California Class C Driver License.
Background Investigation: Fingerprint check.
Previous Class Titles: Departmental Information Systems Analyst
Bargaining Unit: 41
Worker’s Comp Code: 0053
EEOC Code: 02
Occupational Unit Group: 84