This single position class is responsible for overseeing Unified Permit Center customer service and operations related to complex planning, building, and land development permit application processing activities. The Unified Permit Center Manager directly manages and supervises staff responsible for the day-to-day operation of the Unified Permit Center counter, including acceptance, routing, and tracking of permit applications, computer data entry, client assistance, and administration. The Unified Permit Center Manager is responsible for the establishment, implementation, interpretation, and enforcement of the department’s policies and procedures, exercising a considerable degree of independent judgment.
This class differs from the next lower-level classification of Building Counter Supervisor in that the latter class has responsibility for coordinating day-to-day operations of the building counter to process and issue building permits.
This class is distinguished from the Assistant Planning Director in that the latter is responsible for providing leadership and strategic direction for a major division in the department.
Knowledge:
Working Knowledge of:
- Effective management principles and practices;
- The principles of organizational process improvement;
- The principles of land use planning in a controlled growth environment;
- Budgeting principles in a government agency;
- Department programs, functions and services;
- Laws, codes, rules, and regulations related to building, planning, and municipal code enforcement;
- The applications of data processing to planning operations;
- The principles and techniques of supervision and training.
Some knowledge to:
- The California Environmental Quality Act;
- The California Coastal Act.
Ability to:
- Plan, organize, direct, and supervise the work of the Unified Permit Center;
- Establish, maintain, and provide effective working relations with others contacted in the course of business;
- Develop and implement program performance measures;
- Exercise high levels of independent judgment and decision-making in the process of problem resolution and utilize creative problem-solving skills;
- Supervise, train, and evaluate the work of subordinate staff;
- Exercise initiative, ingenuity, and sound judgment in solving administrative, operational and personnel problems;
- Evaluate and develop improvements of land use permit services;
- Understand, interpret, explain, and apply laws, rules, and regulations;
- Understand and effectively communicate to others the goals, concepts, and principles of the Unified Permit Center work sections;
- Prepare clear, accurate and concise written reports and correspondence;
- Communicate effectively, both orally and in writing;
- Effectively present planning matters to public groups.
TRAINING AND EXPERIENCE
Any combination of training and experience, which would provide the required knowledge and abilities, is qualifying. A typical way to obtain this knowledge would be:
- Equivalent to a Bachelor’s degree from an accredited college or university with a major in construction management, urban or regional planning, architecture, building trades, civil engineering, or a closely related field.
AND
Four (4) years of experience in managing or supervising a customer service-related function providing technical services such as interpretation of laws, codes, rules, and regulations related to building and planning, enforcement of municipal codes and/or permit application processing.
OR
- Equivalent to an Associate’s degree from an accredited college with a major in construction management, building inspection and construction codes, architecture, or a closely related field.
AND
Six (6) years of experience1 in managing or supervising a customer service-related function providing technical services such as interpretation of laws, codes, rules, and regulations related to building and planning, enforcement of municipal codes and/or permit application processing.
OR
- Equivalent to (8) years of increasingly responsible experience1 in managing or supervising a customer service-related function providing technical services such as interpretation of laws, codes, rules, and regulations related to building and planning, enforcement of municipal codes and/or application processing.
1Experience working within a municipal or other governmental jurisdiction with emphasis on applicable department and regulatory services is highly desirable.
Training/Certification/License:
Successful completion of supervisory and management training is highly desirable.
SPECIAL REQUIREMENTS:
Possession of a valid California Class C Driver's License or the employee must be able to provide suitable transportation which is approved by the appointing authority.
PREVIOUS CLASS TITLES: None