Organizational Development - Human Services Department (#DV8 )

$49.23-$66.96 hourly / $8,533.04-$11,606.18 monthly / $102,398.40-$139,276.80 yearly

• Develop, update, and oversee implementation of organizational development strategies and gap analysis, analyze trends and make recommendations for systems or business processing changes;
• Carry out organization assessments, make recommendations for change, helps design new structures and work to redesign management processes;
• Engage leadership and staff in strategic development of organizational development initiatives to improve engagement, leadership development and morale;
• Design, develop and implement various staff engagement plans, core competencies, professional development plans and on-boarding programs;
• May work with Human Services divisions to assist and help facilitate business processes and organizational changes;
• Implement workgroups as needed to assess and recommend practice changes that will enhance workforce development , and support program goals objectives;
• Collect and analyze data and work with Staff Development and Quality Improvement to identify areas where process improvement efforts are needed to solve organizational issues;
• Develop and recruit for employee mentorship program;
• Prepare and present various reports, recommendations, and studies with a strategic perspective for future programming;
• Coordinate materials for County managers and employees on various topics, such as performance management, leadership skills, supervisory skills, communication skills, time/priority management, customer service, and process improvement;
• Identify and provide feedback on employee training opportunities;
• Design and implement surveys to assess employee development needs;
• Coordinate the design, development, and implementation of the Human Services Departments professional development plan;
• Provides consultation for department-wide managerial development and make recommendations regarding professional development programs;
• Collaborate with department divisions to develop a system for tracking and reporting training participation in order to provide statistical data and monitor departmental/individual progress toward employee goals;
• Produce periodic progress reports on the implementation of organizational development programs;
• Develop operational standards, policies, and procedures;
• Develop and manage employee recognition programs;
• Design, launch and maintain departmental podcast, social media pages and facilitates the development of web page development strategies;
• Develop and organizes training manuals, multimedia visual aids, and other materials;
• Support county departments and community partners by sharing organizational development initiative processes and assist them in developing similar processes;
• May supervise, assign, review and evaluate the work of assigned support staff.

EMPLOYMENT STANDARDS
Knowledge:

• Thorough knowledge of:
• Principles and practices of public administration and organization.
• Principles and practices of leadership, motivation, and team building.
• Principles and practices of research and analysis.
• Effective organizational and employee development strategies and techniques.
• Methods and techniques of conducting analytical studies and developing recommendations.
• Optimal business practices for an internal organizational development business.

Working knowledge of:

• Workforce planning and development strategies.
• Large system approaches and strategies.
• Effective training methods and learning processes.
• Effective communication skills and interpersonal relations.
• Contemporary software technology.

Some knowledge of:

• The principals and practices of staff supervision and training.
• Principles and practices of diversity, inclusion, and equity.

Ability to:

• Effectively gather, analyze, and report on training and related data utilizing computers to produce documents such as correspondence, flow charts, graphic designs and statistical data using PC based applications.
• Prepare and present staff development recommendations for administrative and management staff.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Identify recruitment and retention issues and implement improvement strategies.
• Increase professional development opportunities, employee satisfaction and overall morale.
• Develop and maintain effective working relationships.
• Make effective presentations to individuals and groups.
• Research and analyze workforce needs and trends.
• Assess organizational issues and utilize appropriate interventions for change.
• Interpret and apply federal, state, and local policies, laws, and regulations.
• Communicate clearly and concisely, both orally and in writing.
• Respond appropriately to workplace conflicts/complaints.

Training and Experience:
Any combination of training and experience which would provide the required knowledge and abilities is qualifying. A typical way to obtain these knowledge and abilities would be:
Bachelor’s degree from an accredited college or university with a major in Business or Public Administration, Organizational Development, Social or Behavioral Science or closely related field and three years of professional administrative/analytical work experience that includes specialized experience involving workplace training, employee development or organizational development.

SPECIAL REQUIREMENTS:
Possession of a valid California Class C Driver License, or the incumbent must be able to provide suitable transportation approved by the appointing authority.

EST: 3/21 REV: Analyst: CB