Child Support Specialist I (#BY1 )

$29.77-$37.65 hourly / $5,160.03-$6,525.87 monthly / $61,921.60-$78,312.00 yearly

• Interview custodial and non-custodial parents and other parties to obtain information necessary for initiating and processing cases, including the non custodial parent's whereabouts and the financial status of both parents
• Gather and verify information by phone, correspondence or in person
• Explain procedures, rights, responsibilities and case status to custodial and non-custodial parents
• Monitor cases
• Record information
• Keep accurate records
• Prepare reports
• Evaluate cases for nonpayment or next appropriate referral
• Refer complex matters to the Child Support Specialist II position for legal action
• May conduct review of case files for compliance with federal and state performance standards and regulations
• May testify in court to verify statements made on applications
• May provide services at co location centers at the Human Resources Agency or other locations
• May provide coverage for other classes as required
• Incumbents in this position do not typically manage a complex caseload

Employment Standards:

Knowledge:
Working knowledge of:
· Recordkeeping practices.
· Methods of organizing work.
· Interviewing techniques for gathering factual data.

Some knowledge of:
· Common legal terminology, legal documents and legal procedures for enforcing payment of child and spousal support;
· Methods and techniques used to locate assets, income and absent parents;
· How to access and input data into a computer; and
· Word processing.

Ability to:

The following abilities are required of all positions:

· Interview complainants and others to gather factual information;
· Learn common legal terminology, types of documents, legal procedures used in child support;
· Read, understand, explain and apply basic laws and regulations;
· Make accurate arithmetic computations;
· Establish priorities and schedule work to meet deadlines;
· Establish effective rapport with client populations and others to obtain confidential information and elicit cooperation;
· Maintain systematic and accurate records;
· Communicate effectively orally and in writing;
· Operate a computer terminal to input and access information; and
· Learn word processing.

EDUCATION AND EXPERIENCE:

Any combination of education and experience, which would provide the required knowledge and abilities, is qualifying, unless otherwise specified. A typical way to obtain these knowledge and abilities would be:

One year of journey level clerical experience involving some public contact.

SPECIAL REQUIREMENTS/CONDITIONS:

· Special Working Conditions: Exposure to possible hostile reactions from Child Support clients.
· Fingerprint/Background Investigation: Ability to pass a background investigation.
· Fingerprinting is required.
· Physically and mentally capable of performing the position's essential functions as summarized in the typical tasks.

PREVIOUS TITLES: Family Support Interviewer, Child Support Interviewer I/II

EST: 9/77

REV: 11/02, 11/01, 10/00, 11/94, 10/81 Analyst: TC, ES, DTW