Clerical Supervisor II (#BD6 )

$36.56-$46.22 hourly / $6,336.94-$8,011.31 monthly / $76,044.80-$96,137.60 yearly

• Plans, assigns and reviews work, gives instructions and makes decisions on difficult clerical problems in connection with the work of subordinate clerical staff
• Schedules work to meet deadlines
• Establishes priorities
• Determines efficient ways to organize tasks of subordinates
• Maintains liaison with other units or offices to ensure efficient work flow
• Assists subordinates in handling difficult or unusual problems
• Reviews work of subordinates for adherence to established procedure and for accuracy, completion and conformance to applicable rules and regulations and makes changes as appropriate
• Makes recommendations on or selects subordinates
• Prepares performance evaluations
• Issues warnings
• Prescribes work schedules, vacation plans and work shifts
• Directs the training of subordinates
• Instructs new employees in departmental policies and rules
• Confers with management on office clerical systems and procedure
• Directs the implementation of revised clerical systems and procedures
• Estimates supply and equipment requirements for budgetary purposes
• Assists in the preparation of departmental budget
• Provides explanations to employees, departments and the public which require knowledge of County operations and of departmental operations, rules and procedures
• Performs difficult and complex clerical work as required
• May take and transcribe difficult dictation or minutes of committee and commission meetings
• May provide vacation relief for other classes as required
• Operates word processing equipment or microcomputer to input, access and print a variety of data and reports

EMPLOYMENT STANDARDS
Knowledge:
Thorough knowledge of:
Office organization, procedures and practices and the operation of standard office equipment.
Record keeping systems.
Formats for business correspondence and reports.
Working knowledge of:

• The principles of supervision and training.
• Business English, vocabulary, spelling, grammar and punctuation.

Some knowledge of:

• The application of automated data processing to business office operations.
• The principals of administration and management.
• The administrative process unique to the County department or agency assigned.
• Overall structure and function of County governmental operations.
• The principals and techniques of procedures and systems analysis.
• The application of statistical methods to research may be required for some positions.

Ability to:

• Plan, assign, supervise, coordinate and review the work of a large number of employees performing a variety of clerical functions;
• Plan, implement and direct clerical office administrative and management systems;
• Understand, interpret and apply laws, rules and written and oral direction to specific situations;
• Research, compile, and perform simple analyses of data;
• Establish and maintain cooperative relationships with the public and others contacted in course of work;
• Evaluate and resolve potentially sensitive issues through discussion and persuasion in order to gain concurrence and cooperation;
• Perform highly complex and difficult clerical work requiring considerable independent judgment;
• Communicate clearly and logically orally and in writing;
• Make arithmetic or mathematical computations;
• Operate word processing or micro computers to input, access and print data and reports;
• Accurately type and/or utilize word processing or micro computer to produce finished copy or machine dictation which may include technical terminology from rough copy may be required for some positions;
• May take and transcribe dictation at a rate of 85 words per minute.

Training and Experience:
Any combination of training and experience, which would provide the required knowledge and abilities, is qualifying. A typical way to obtain these knowledge and abilities would be:

Four years of responsible clerical experience at the journey level or higher that demonstrates application or possession of the required knowledge and abilities listed above, including one year in a supervisory capacity. Formal secretarial or general office clerical training may be substituted for up to one year of the required non-supervisory experience on an hour for hour basis.

Special Requirements:
Performance: Some positions may require successful completion of a performance test, which demonstrates keyboard and formatting proficiency.


PREVIOUS CLASS TITLES: Supervising Clerk II

EST: 9/77 REV: 7/89, 5/88 Analyst: SA