Business Analytics Manager-Human Services Department (#AN6 )

$56.70-$77.15 hourly / $9,827.81-$13,372.41 monthly / $117,936.00-$160,472.00 yearly

• Hire, supervise, train, and evaluate subordinate staff; assign responsibilities for attaining departmental goals and objectives related to business intelligence;
• Work closely with senior management to understand data and its relationship to business models, processes, and controls, and to develop data analysis plans;
• Present insights and recommendations to management to support data-driven decision-making and strategic planning;
• Oversee the design and implementation of evaluation and research platforms to inform policy, programs, and budget;
• Oversee business systems projects and ensure timelines and finances remain within established parameters;
• Oversee the development and implementation of data reporting and provide support as needed;
• Guide a team in developing, maintaining, and improving data reporting tools used for performance monitoring, statistical analysis, quality assurance, quantitative assessment, exploratory data mining, and tracking/reporting;
• Apply business logic to design and implement data mining techniques on large datasets and communicate findings;
• Advise on complex data collection systems as they relate to data reporting;
• Determine optimal methods for integrating data from multiple sources and formats;
• Oversee analysis of client, population, and business system data, ensuring confidentiality in accordance with State and local guidelines;
• Summarize complex data in presentations and written reports in a manner easily understood by the public;
• Troubleshoot data-related issues and authorize necessary maintenance or modifications;
• Establish rules and procedures for data sharing with upper management and external stakeholders;
• Represent the Department effectively in meetings, including delivering clear and effective oral presentations;
• Develop and enforce procedures for effective data management;
• Develop and monitor performance and quality control plans to identify process improvement opportunities;
• Formulate techniques for quality data collection to ensure adequacy, accuracy, and legitimacy;
• Ensure data accuracy and consistency by designing and implementing standardized processes and procedures for staff;
• Operate standard office equipment, including computers and word processing software;
• Develop and monitor plans, policies, and procedures for effective data management;
• Coordinate and monitor the division budget.

EMPLOYMENT STANDARDS
Thorough knowledge of:

• Public Administration principles and practices, including strategic planning; goal setting; program development; implementation and evaluation; administrative organization; and management in a public setting.
• Procedures, practices, and legislation governing the maintenance, storage, dissemination and safeguarding of information.
• Laws, codes and regulations governing activities, including quality assurance practices, privacy standards, and corporate compliance regulations.
• The tools, technologies and practices needed to perform in-depth analysis of data.

Working knowledge of:

• The principles, practices and methods of training, mentoring and supervision.
• Written and verbal communication skills.
• Research and program evaluation techniques.
• Statistical modeling techniques.
• The functions and services of a local Human Services Department.
• Interviewing and investigating techniques.
• Computer applications related to the work including relational databases.

Ability to:

• Identify and understand business needs and objectives.
• Develop strategies for effective data analysis and reporting.
• Oversee program and process evaluations.
• Define county-wide metrics and relevant data sources.
• Select, configure and implement analytics solutions.
• Supervise and coordinate the work of professional and technical employees.
• Plan, supervise and evaluate the work of subordinate staff.
• Lead and develop a team of analysts and IT staff.
• Analyze existing tools and databases and provide software solution recommendations.
• Translate business requirements into non-technical, lay terms.
• Plan and manage numerous processes, people and projects simultaneously.
• Delegate tasks with ease.
• Oversee all analytics operations to correct discrepancies and ensure quality.
• Extract reports from multiple sources (e.g. operations, IT, customer feedback).
• Build systems to transform raw data into actionable business insights and plans.
• Apply business knowledge to interpret data and improve performance.
• Exhibit effective working relationship, collaborative, and communication skills.

EDUCATION AND EXPERIENCE
Any combination of education and experience which would provide the required knowledge and abilities is qualifying, unless otherwise specified. A typical way to obtain the knowledge and abilities would be:
Equivalent to a Bachelor's Degree from an accredited college or university in Computer Science, Statistics, Data Management or closely related field.
AND
The equivalent of four years of full-time progressively responsible professional experience monitoring, manipulating and drawing insight from data. At least two years of this experience should be in a supervisory capacity.

Master's Degree may be substituted for one year of non-supervisory experience.

SPECIAL REQUIREMENTS:
Background Investigation: Some positions may require fingerprinting and/or background investigation.

EST: 5/19 REV: Analyst: CB