Placer Employment Opportunities

Information Technology Analyst - II

Recruitment #2021-15716-02

POSITION INFORMATION

Opportunity for an Endpoint Administrator in a Microsoft System Center Configuration Manager (SCCM/MECM) environment.  

The primary responsibilities include providing technical support and deployment of operating systems and software on clients throughout the Placer County enterprise environment.  

The position provides enterprise-level technical support in SCCM/MECM and patch management. The candidate will act as one of the primary administrators in a 3000+ user enterprise environment using advanced technical troubleshooting skills and abilities for Endpoint Administration problem prevention and resolution.  

The assignment requires excellent problem solving, customer service, and professional written communications skills. Projects range from independent work to an Endpoint Administration team of two. The candidate will have the ability to actively participate in collaborative projects, proposing and implementing plans and solutions.  

The best qualified candidates will demonstrated skills in:

  • Understanding Windows and SCCM log files
  • Constructing SCCM queries and creating collections
  • Designing SCCM applications and packages
  • Creating SCCM and MDT task sequences
  • Managing and updating drivers
  • Using SQL to build reports
  • Troubleshooting SCCM clients and SCCM permissions
  • Scripting in PowerShell and DOS Shell.

BENEFITS

Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.

Click here to view Professional benefits

For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website.

DEFINITION

Performs professional duties related to the analysis, development, maintenance and administration of computer hardware and software systems to meet business needs.  Incumbents may perform any of the following functions: analyzes, designs, monitors and administers servers and related platforms; designs, maintains, configures and monitors network and/or telecommunications infrastructures and related system components; consults with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; translates business requirements into system deployments, including the development of design specifications; performs professional-level systems maintenance and customer support duties; and performs other related duties as assigned.

DISTINGUISHING CHARACTERISTICS

This is the journey-level class in the Information Technology Analyst series.  Positions in this class are distinguished from Information Technology Analyst I by the performance of the full range of duties. 

 

Positions in this class are flexibly staffed and are normally filled by advancement from the entry level.

 

The Information Technology Analyst I and Information Technology Analyst II classifications are distinguished from the Information Technology Specialist classification series in that the Information Technology Analyst series describes positions with professional/analytical responsibilities where the primary duties include the analysis of business and/or system needs, the evaluation of current systems, and the design of solutions to meet the identified business or system needs, including work which emphasizes business systems analysis and the development of technology solutions to resolve application problems or improve efficiency; network/telecommunications systems analysis, design, and administration; system analysis, design, and administration, and/or database analysis, design, and administration. In contrast, the Information Technology Specialist classification describes positions with responsibility for providing a broad range of routine and complex duties in support of specialized systems, including user support, system troubleshooting, review of business processes and communication of user requirements/problems to a vendor or statewide system which then architects and develops the technical solution, implementation of system upgrades or modifications, and user training.

SUPERVISION RECEIVED AND EXERCISED

Incumbents at this level work under direction from an assigned supervisor, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures and involves planning and/or determining specific procedures or equipment required in order to meet assigned objectives and solve non-routine problems. Only unusual matters are referred to a supervisor. Incumbents may also receive technical and functional supervision from a Senior Information Technology Analyst. Incumbents may provide direct supervision over technical and/or specialist level staff. Incumbents may exercise technical or functional supervision over other professional staff on a project basis.

EXAMPLES OF ESSENTIAL DUTIES

Duties may include, but are not limited to, the following. 

 

  • Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating County network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements.
  • Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations.
  • Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with County procedures or protocols, budgetary constraints and staff/resource utilization.
  • Is responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Project-related duties may include:
    • determining and developing cost benefit analyses for project justifications; developing projected budgets and resources needed to conduct the work; evaluating risk concerns and options; providing technical input into the development of specifications for “requests for proposals” pertaining to external services; reviewing vendor submissions and providing recommendations on vendor selection;
    • monitoring vendor performance to ensure compliance with County specifications; ensuring project compliance with County procedures or protocols, budgetary constraints and staff/resource utilization;
    • serving as the primary client interface on assigned projects; reviewing recommendations with clients and receiving approval to proceed; reviewing final outcomes with the client and obtaining their sign off that all work has been conducted in accordance with client requirements;
    • coordinating the activities of contract personnel and/or vendors, consistent with project plans; identifies and resolves obstacles to progress;
    • designing and directing project testing and quality assurance processes for assigned projects;
  • Coordinates information technology activities of County department(s), division staff, and/or vendors consistent with project plans; identifies and resolves obstacles to progress, prepares for and manages delivery and installation.
  • Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions.
  • Builds and maintains positive and professional working relationships with co-workers, other County employees, vendors, and the public using principles of good customer service.
  • Exercises technical or functional supervision over technical and/or para-professional staff. Exercises functional supervision over other professional staff on a project basis.
  • Provides technical and functional supervision of contractors/vendors.
  • Provides after hours technology support as assigned.
  • Performs other related duties as assigned.

When assigned to Database Architecture/Administration (In addition to general duties) duties may include but are not limited to:

 

  • Performs database management and administration tasks; troubleshoots and resolves database problems; monitors and tunes database applications; verifies the integrity of data within the database.
  • Ensures maximum database availability and database protection, monitors and administers database security. Creates and tests database backups; performs backup and recovery tasks.
  • Designs and modifies database structures, tables and files; implements design using established techniques.
  • Performs database queries and data analysis processes. Installs, configures, and administers database related reporting tools or Web software required for County applications.
  • Develops and maintains standards, procedures, and methodologies for effective operation, access and data integrity of County database systems.

WORKING CONDITIONS

Work is typically performed in an indoor office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances; position occasionally requires travel to other locations. Work environments may include noise, dust and/or unpleasant odors, marked changes in temperature and humidity, and may occasionally require work in confined spaces. Occasional evening, holiday and/or weekend work may be required.

MINIMUM QUALIFICATIONS

It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

Experience and Training 

 Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be:  

Experience: Two years of professional level information technology experience comparable to Information Technology Analyst I with Placer County

Training: Equivalent to the completion of a Bachelor’s degree from an accredited college or university with major coursework in computer science, information technology or a closely related field. Additional relevant technical experience that demonstrates the ability to perform analytical duties in assigned technology area may substitute for the required education on a year for year basis. Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education.

Required License or Certificate:

  • May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
  • Depending upon assignment, demonstrated technical competency and/or certification pertaining to the information technology used by the appointing department may be required.

NOTE:  Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

  • General operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems program.
  • Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems.
  • Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity.
  • Structured analysis and database concepts.
  • Computer hardware and software systems similar to those being used by the hiring department.
  • Tools and equipment used in testing the functionality of computer applications.
  • Principles and practices of troubleshooting computer hardware, software and network problems.
  • Principles and practices of customer service.
  • Methods and techniques of developing and presenting technical documentation and training materials.
  • Principles and practices of record keeping.
  • Modern office procedures, methods and equipment.
  • Database architecture & administration.
  • Database design methods and techniques.
  • Techniques for defining logical relationships among data, processes or events.

Ability to:

  • Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations.
  • Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology, in order to improved County processes or services.
  • Communicate technical information to a wide variety of users.
  • Learn, interpret and explain pertinent County and Department policies and procedures.
  • Recognize that changes made on a local level can affect services and equipment at the system wide level and take appropriate precautions.
  • Plan, organize, prioritize and process work to ensure that deadlines are met.
  • Learn and utilize specialized terminology if needed by the specific assignment.
  • Interpret and apply technical information pertaining to computer and network systems.
  • Adapt quickly to changes in policies, procedures, assignments and work locations.
  • Communicate effectively, both orally and in writing.
  • Establish and maintain effective working relationships with those encountered during the course of the work.
  • Learn to prepare and maintain documentation for procedures, processes, and tables related to area of assignment.
  • Read, comprehend, and retain technical information on computer products and systems.
  • Provide on-call service during off hours, evenings, weekends, and holidays.
  • Troubleshoot database related problems.
  • Learn to ensure maximum database availability and that data integrity is maintained.
  • Learn to design and modify database structures.

PHYSICAL REQUIREMENTS

Mobility – frequent standing or sitting for extended periods; frequent walking; frequent to occasional twisting; occasional pushing/pulling, bending, kneeling, squatting, climbing and crawling.

Lifting – frequent lifting up to 20 pounds, occasional lifting up to 80 pounds.

Vision – constant use of good overall vision for reading/close up work; frequent use of color perception and eye/hand coordination; occasional use of depth perception and peripheral vision.

Dexterity – frequent repetitive motion from writing and using a computer keyboard; frequent grasping, holding and reaching.

Hearing/Talking - frequent hearing/talking to others on the telephone and in person.

SELECTION PROCEDURE

Training & Experience Rating (100%)

Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list.

CONDITION OF EMPLOYMENT

Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S.  For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn.

SUBSTITUTE LISTS

The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification.  For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied.

EMPLOYEES OF OTHER PUBLIC AGENCIES

Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here.

EQUAL OPPORTUNITY EMPLOYER

Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over),  marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.

Selection Plan

Tentative Recruitment Timeline:

Week of 9/20/21      Minimum Qualifications Screening

Week of 9/20/21      Training and Experience Rating

Week of 9/27/21      Establish Eligible List

For questions regarding this recruitment, please contact Jennifer Tucker, Administrative Technician, at jmtucker@placer.ca.gov or (530) 886-4667


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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