Placer Employment Opportunities

Process Improvement Analyst

Senior Management Analyst

Recruitment #2021-13573-01


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Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit


Placer County is currently accepting applications for Process Improvement Analyst (Senior Management Analyst). This position is responsible for reviewing, improving, designing, and redesigning business processes and service deliveries in support of Placer County's desire to continually improve internal and external functions throughout the County. This key role assists the County Executive Officer in fostering a culture of sustainable changes through data, methodology, and a framework to deliver process transformations through continuous program improvement initiatives.

Key objectives associated with this role include:

  • Identifying opportunities to improve various services, procedures, tools, protocols, and programs throughout the County, and taking an active role in identifying and making use of new opportunities and developments to increase efficiencies.
  • Building, developing, and continually facilitating relationships with key stakeholders to increase, improve, develop, and ensure effective outcomes.
  • Managing the development, introduction, trial, and launch of new programs, protocols, and services by working closely with stakeholders and supporting integration and implementation.
  • Planning and assisting with analyzing, improving, and redesigning business processes countywide as prescribed by the County Executive Officer.
  • Overseeing, managing, and partnering with stakeholders to meet expected outcomes of the Critical Success Factors (CSFs) identified in the Countywide Workplan developed by the Board of Supervisors, including providing regular presentations to the Board.
  • Tracking and reporting the effectiveness of processes and programs.

Ideal candidates will have a proven track record and functional knowledge of quality process improvement; aptitude for process analysis, modeling, and review; and outstanding relationship development skills to support interactions with stakeholders. Candidates will have prior project planning and project management experience, including facilitating and supporting business change from the initial conceptual design state through final implementation.


Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Management benefits.

For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website.


To act as a lead in the performance of administrative/analytical functions related to the preparation, review and analysis of budgets, organizational systems, and policy and procedure studies in support of the County Executive Office; to serve as subject matter expert in specific area(s) of government operations with a focus on relationship facilitation, process transformation, and continuous program improvement; to plan, direct, and oversee projects and programs with others as a positive and effective member of the team.


The Management Analyst job series represents professional positions responsible for establishing, maintaining, and monitoring a variety of administrative policies, budget and fiscal processes, and organizational and legislative issues on a County-wide basis as well as providing a liaison with and support to departments as a representative of the County Executive Office.  Positions within this job series are exclusive to allocation within the County Executive Office.
This is the advanced journey level class within the Management Analyst series.  This class is distinguished from subordinate classes within the series by the greater level of responsibility assumed, complexity of duties assigned, independence of action taken, and by the nature, impact, and scope of the public contact.  Employees in this job class perform more difficult and responsible types of duties assigned to classes within this series.  Employees at this level are required to be fully trained in all policies, procedures, and operations related to assigned areas of responsibility.


Receives general supervision from the County Executive Officer, Assistant County Executive Officer, or their designee.

Exercises direct supervision over management, professional, technical, and clerical staff.


Duties may include, but are not limited to, the following:

  • Provide supervision to management, professional, technical, and clerical staff in support of a cohesive, coordinated, and transformative approach to operational issues that ensures communication channels are aligned across County departments and relationships are facilitated with internal and external stakeholders; provide positive leadership and direction to a team of professional and technical staff; act as a primary resource regarding County systems, organization, operations, and services.
  • Serve as a resource to the County Executive Office, County departments, and community stakeholders for the delivery of process innovation and continuous program improvement initiatives; provide technical direction, advice and support; participate in the development of policies, procedures and standards for program development and review; conduct research, present findings and prepare recommendations.
  • Consult with assigned department(s) on issues related to budget preparation, analyses, presentation, and review; analyze and review the most complex of departmental budgets, provide recommendations and alternative solutions to department(s), assist in reframing departmental budgets to better reflect the goals and objectives of the County and the County Executive Officer.
  • Support assigned departments regarding sensitive and complicated fiscal and policy issues and efforts and serve as a liaison between the departments, the County Executive Office, and the Board of Supervisors as necessary; conduct complex administrative, efficiency, and productivity studies; assist and support departments identify priorities and goals.
  • Assist and support assigned departments in creating effective and appropriate agenda items, memoranda, and correspondence for the County Executive Officer’s and Board of Supervisors’ review; advise and assist departments in the development of appropriate explanations, documentation, and justification to support agenda items.
  • Oversee, coordinate, and participate in research and analyses on a variety of issues and topics related to designated areas of responsibility; perform extensive review of related issues through interviews, correspondence, reading and other research methods; prepare highly detailed, comprehensive reports relating findings to the specific needs and concerns of the County; provide recommendations to the County Executive Officer and Board of Supervisors.
  • Oversee, coordinate, and participate in designated special project(s) and /or program(s) and serve as the subject matter expert; develop implementation strategies and monitor the status of assigned program(s) and/or project(s); provide leadership and direction to interdepartmental team members; prepare reports, correspondence and memoranda, and make presentations that include recommended action to the County Executive Officer and Board of Supervisors.
  • Direct and manage the work of consultants; prepare requests for proposals, review bids, interview and select consultants; manage workflow, establish expectations and priorities and monitor outcomes; negotiate contracts.
  • Maintain and update expertise in designated specialty areas; monitor current events and changes to laws, standards, rules and regulations and analyze the effect on the County’s operations and services; prepare reports with updates, analyses and recommendations; represent the County’s interests. 
  • Plan, prioritize, assign, supervise and review the work of assigned managerial, professional, technical and clerical staff; provide or coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed.  
  • Prepare and present responses to questions, issues or concerns related to assigned project(s), program(s) and specialty area(s). 
  • Maintain awareness of, and participation in, external professional environment and resources to ensure the highest level of professional standards are applied to service delivery within the County’s Executive Office.
  • Represent the County of Placer and the County Executive Office to the public and to other agencies in a positive and productive manner. 
  • Serve as a positive and motivational team leader as well as a positive and effective member of a peer group.
  • Perform related duties as required.


It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be:

Experience: Two years of responsible analytical experience performing duties similar to a Management Analyst II with Placer County.

Training: Equivalent to a Bachelor’s degree from an accredited college or university with major course work in business or public administration, political science, finance, economics, or a related field.

NOTE: Relevant, equivalent experience (performing the same or similar job requiring similar knowledge, skills, and abilities) may be substituted for the required education as determined by the Human Resources Department. Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency.

License or Certificate:
May need to possess a valid California driver’s license as required by the position.  Proof of adequate vehicle insurance and medical clearance may also be required.


Knowledge of:

  • Specialized and designated area of expertise such as: land use and development, budgetary and fiscal process, land development, conservation, environmental concerns, quality process improvement, and legislative and advocacy issues.
  • Principles and practices of leadership, motivation, team building and conflict resolution.
  • Standard and accepted methods of writing requests for proposals, selecting consultants and negotiating contracts.
  • Principles and practices of public administration and principles of organization, management and staffing.
  • Modern office procedures, methods and computer equipment.
  • Computer software, including word processing, spreadsheet, presentation and database applications.
  • English usage, spelling, punctuation, and grammar.
  • Pertinent local, state and federal laws, guidelines, regulations and statutes.
  • Principles and practices of public finance, budgeting and fiscal control.
  • Principles of supervision, training and evaluating performance.
  • Principles and practices of leadership, motivation, team building and conflict resolution.
  • Standard and accepted uses and applications of descriptive statistics including measures of central tendency.
  • Standard and accepted modern research techniques, including the use of surveys and questionnaires.
  • Principles and techniques of administrative analysis, including workload measurement, workflow and layout, work simplification and systems and procedure analysis.
  • Principles and practices of local government, including county administration, organization, programs and functions. 

Ability to: 

  • Apply knowledge in a specific field/area to the needs of the County.
  • On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policies and procedures.
  • On a continuous basis, sit at desk or in meetings for long periods of time; intermittently twist to reach equipment surrounding desk; walk, stand, bend, squat, kneel, or twist, perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means or enter/retrieve data from computer; and lift light weight.
  • Read, analyze, evaluate and summarize written materials and statistical data including reports, financial reports and budgets.
  • Plan, supervise and evaluate work activities of professional, technical and clerical staff.
  • Apply the principles and practices of motivation, team building and conflict resolution.
  • Understand, interpret and apply complex laws, regulations, policies, and procedures.
  • Analyze systems and administrative and management practices and identify opportunities for improvement.
  • Obtain information through interview process; successfully accomplish multiple assignments; and deal firmly and courteously with the public.
  • Determine effective method of research; and compile data and present in form most likely to enhance understanding.
  • Prepare reports, statistical data, forms, questionnaires and surveys.
  • Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
  • Interpret and apply pertinent local, state, and federal laws and regulations, including Civil Service rules.
  • Supervise, train and evaluate assigned staff.
  • Analyze situations quickly and objectively, apply appropriate elements of decision-making and determine the proper course of action. 
  • Work with various cultural and ethnic groups in a tactful and effective manner.
  • Use a computer, calculator, typewriter, telephone, facsimile machine, postage meter, and photocopy machine.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the performance of required duties.


Training & Experience Rating (100%)

Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list.


Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S.  For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn.


The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification.  For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied.


Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here.


Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over),  marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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