SCCM Endpoint Architect (Customer Service Center)
|Salary||$45.20 - $54.94/hour; $94,018.50 - $114,280.40/year|
|Date Opened||2/1/2019 08:15:00 AM|
|Filing Deadline||3/8/2019 5:00:00 PM|
Permanent/Full Time (40 hrs/week)
Auburn Area (Applegate, Auburn, Colfax, Foresthill, Meadow Vista, Penryn)
|HR Analyst||Kelly Tourville|
Periodically, there may be multiple function-specific recruitments for the same classification (Information Technology Analyst - Senior) open at the same time. If you are interested in applying for multiple functional areas within the classification, you will need to submit a separate application for each function-specific recruitment for which you wish to be considered.
Placer County is an exciting and dynamic local government, working innovatively with technologies to make daily improvements to the lives of our citizens and employees. Stretching from the Sacramento border to the west shore of Lake Tahoe, Placer County encompasses some of the most beautiful and scenic areas on the West Coast.
Placer County offers a full CalPERS retirement package, attractive medical, dental, vision and insurance plans, a 6% cafeteria plan and thirteen annual paid holidays. Employees will receive a 2% general wage increase effective on June 8, 2019 and June 6, 2020. Additional information regarding benefits for this classification can be found in the Benefits section below.
Placer County Information Technology is seeking a highly skilled professional to join the IT management team in the position of Senior Information Technology Analyst as the senior Endpoint Architect for the County government.
The successful candidate’s primary role is to create architecture for, and provide primary support to, Placer County’s endpoint software delivery and management system. The successful candidate will be responsible for the configuration, management and maintenance of the overall software delivery framework. In this role, the candidate will need to know how to prevent and resolve SCCM system failures and performance issues. The current SCCM system supports over 3,500 systems and this is an extremely visible and critical role at Placer County. This position also requires formally handling support issues and tickets from customers and other technicians as needed. The successful candidate will have a strong technical background, proven troubleshooting ability, extensive IT customer service experience, the ability to make complex decisions and recommendations with minimal supervision and using a high degree of initiative and independent judgment.
Additional Placer County Endpoint Architect responsibilities may include, but are not limited to:
Among the most important qualifications for this position are the strong ability to cooperate as the member of a team, to keep a positive attitude of customer service to the County’s constituents and employees in all situations; to understand how to exercise informal authority to influence, persuade, and resolve conflicts; to be a role model and mentor to staff, and to be a partner with other IT team members and the IT management team.
This position reports to an Information Technology Supervisor at a modern office building located in beautiful Auburn, California on a Monday through Friday 8:00 a.m. to 5:00 p.m. schedule, while participating in an on-call rotation schedule providing support outside of normal business hours.
Under general direction, performs advanced, specialized work of professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and systems processes, including network operating systems, analysis of complex business processes and requirements and the development of applications; network infrastructure; and database management; while working with a significant amount of independent authority and judgment. Incumbents' primary responsibilities consist of managing large, complex projects and leading project teams and/or providing expertise and guidance in complex information systems analysis and solutions, including definition of user requirements, feasibility studies, design, program specifications, testing, and implementation; and performs other related duties as assigned. May provide functional, technical, or direct supervision over subordinate technical and/or professional staff.
This is the lead/advanced journey-level class in the Information Technology Analyst job family. This class is distinguished from the class of Information Technology Analyst II because incumbents in the Information Technology Analyst Senior class perform complex level professional systems and applications-related duties that include acting in an advisory role to other analytical staff and providing strategic input within his/her area of specialization; and/or, coordinating/administering projects that are moderate/large in size and scope, requiring the direction of multiple staff and the procurement/utilization of significant resources management. The Information Technology Analyst Senior is distinguished from the Information Technology Supervisor in that the former may be responsible for providing direct supervision where the emphasis is on the application of technical expertise, with supervisory responsibilities incidental to the technical expertise while the latter's primary responsibility is for performing full, first-line supervisory responsibilities including planning, assigning and evaluating the work of subordinates and is responsible for a program area within a work unit or department.
Incumbents at this level work under general direction from an assigned supervisor or manager, working from broad policies and towards general objectives and referring specific matters to a superior only when interpretation or clarification of organizational policies is necessary.
May exercise technical, functional, and/or direct supervision over professional and technical staff.
Duties may include, but are not limited to, the following:
Serves as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems; participates in developing strategic plans for systems/applications development and modification within area of expertise.
Analyzes and evaluates computer network design (including the County's overall network), operating systems and/or business requirements; consults with personnel from various departments and identifies areas for strategic network, database, and/or operating system improvements and upgrades; or the development of technical solutions to automate and/or improve business processes. Designs system architecture, network infrastructure and configuration, database, and/or web-based application solutions that meet the needs of the organization and develops plans to initiate improvements.
Prepares complex reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions.
Answers questions and provides information to personnel of customer departments; analyzes questions and recommends appropriate corrective action as necessary.
Coordinates with systems, network and/or database administrators to implement application or system design specifications and coordinate integration across multiple platforms and technologies; maintains effective communications with users regarding vendor activities, problems, status, timelines and other details.
Trains, leads and provides technical guidance to professional and technical staff assigned to operating systems, network infrastructure, business systems analysis and application development, database administration, telecommunications systems, and/or audio/video systems. Directs the work of peers and/or subordinate professional information technology staffed on assigned projects.
Recommends the appointment of personnel; provides or coordinates staff training; provides standards and operating guidelines; provides timely input on performance evaluations and disciplinary matters, as assigned.
Provides budget recommendations and assists in budget preparation and administration; prepares cost estimates for budget; monitors and controls expenditures.
Provides technical and functional supervision of contractors/vendors.
Provides after hours technology support as assigned.
Depending on area of assignment:
Coordinates the activities of County technical personnel and contract personnel during major and minor network problems; provides problem status, oral and written, to management; focuses on preventing and resolving network and system problems related to area of assignment.
Serves as the administrator for large and highly complex databases; researches and identifies database environment requirements and specifications; determines integration requirements to ensure inter-operability across multiple platforms and technologies.
Oversees and provides guidance and expertise in the design, building, installation, configuration, maintenance and administration of highly complex network infrastructures, telecommunications systems, or server platforms and operating system components.
Oversees the integrity and security of County networks and all related components, including human element, physical and virtual servers, domain controllers, desktops, laptops, printers and other devices which utilize the County network. Scans and monitors network activity, filters malicious activity and virus probability; retrieves data for investigative purposes. Defines and maintains County/Department network and data security standards. Performs computer forensics as requested by County legal department, auditors, or other authorized requests. Conducts research on latest security threats and uses new security products to help maintain the integrity of the County's network. Develops security procedures and policies.
Acts as the project lead over moderate/large business analysis projects; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Project-related duties may include:
o determining and developing cost benefit analyses for project justifications; developing projected budgets and resources needed to conduct the work; evaluating risk concerns and options; providing technical input into the development of specifications for "requests for proposals" pertaining to external services; reviewing venor submissions and providing recommendations on vendor selection;
o monitoring vendor performance to ensure compliance with County specifications; ensuring project compliance with County procedures or protocols, budgetary constraints and staff/resource utilization;
o serving as the primary client interface on assigned projects; reviewing recommendations with clients and receiving approval to proceed; reviewing final outcomes with the client and obtaining their sign off that all work has been conducted in accordance with client requirements;
o assigning and directing project team members that cross multiple IT disciplines and/or departments; as well as other resources, on assigned projects to ensure compliance with schedule, budget and project specifications;
o coordinating the activities of contract personnel and/or vendors, consistent with project plans; identifies and resolves obstacles to progress; and
o designing and directing project testing and quality assurance processes for assigned projects;
Provides recommendations for developing and/or improving hardware, software, and/or web-based applications across multiple County departments in order to accomplish business goals; recommends and/or implements operating system adjustments to maximize application performance and resource resolution.
Follows, maintains, and implements internal control, network security and other security systems for computer and telecommunication data, systems and hardware protection.
Performs other related duties as assigned.
It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.
Two years journey level professional information technology experience comparable to an Information Technology Analyst - II with Placer County.
Equivalent to completion of a Bachelor's degree from an accredited college or university with major coursework in computer science, information systems or a closely related field. Additional relevant technical experience that demonstrates the ability to perform analytical duties in assigned technology area or possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for the required education on a year for year basis. Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education.
NOTE: Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency.
License or Certificate:
Best Qualified Screening
An application appraisal screening MAY be conducted to select a reasonable number of the best-qualified candidates. Best qualified consideration will be given to those applicants who demonstrate experience in the following areas:
In addition to the above, depending on area of assignment:
Mobility – frequent standing or sitting for extended periods; frequent walking; frequent to occasional twisting; occasional pushing/pulling, bending, kneeling, climbing, squatting and crawling.
Lifting – frequent lifting up to 20 pounds and occasional lifting up to 80 pounds may be required, depending upon assignment.
Vision – constant use of good overall vision for reading/close up work; frequent use of color perception and eye/hand coordination; occasional use of depth perception and peripheral vision.
Dexterity – frequent repetitive motion from writing and using a computer keyboard; frequent grasping, holding and reaching.
Hearing/Talking - frequent hearing/talking to others on the telephone and in person
Work is typically performed in an indoor office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances; position occasionally requires travel to other locations. Work environments may include noise, dust and/or unpleasant odors, marked changes in temperature and humidity, and may occasionally require work in confined spaces.
Best Qualified Screening (PASS/FAIL)
An application appraisal screening MAY be conducted to select a reasonable number of the best-qualified candidates. The criteria for this screening is listed as preference language under the note in the Minimum Qualifications section.
Training & Experience Rating (100%)
Based upon responses to the supplemental questionnaire, the applicant’s education, training and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list.
Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination, which may include a drug screening and possibly a psychological evaluation, sign a constitutional oath and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation and/or be bonded.
The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied.
Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here.
Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.
The following information represents benefits currently available to permanent Placer County employees and may be subject to change. It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.
This Timeline is Tentative and Subject to Change:
02/25/2019 - Minimum Qualifications Screening
02/25/2019 - Best Qualified Screening
02/28/2019 - "Not Qualified/Not Best Qualified" Notices Emailed
Week of 03/11/2019 - Training and Experience Rating Panel
Week of 03/18/2019 - Eligible List Established