|Salary||$30.59 - $37.19/hour; $63,635.10 - $77,349.17/year|
|Department||Health and Human Services|
|Job Type||Promotional and/or Interdepartment Transfer|
|Date Opened||8/3/2018 11:30:00 AM|
|Filing Deadline||8/16/2018 5:00:00 PM|
Permanent/Full Time (40 hrs/week)
South Placer (Granite Bay, Loomis, Lincoln, Rocklin, Roseville)
|HR Analyst||Kelly Tourville|
THIS RECRUITMENT IS OPEN TO PERMANENT PLACER COUNTY EMPLOYEES ONLY.
The Department of Health and Human Services, Human Services Division is seeking to fill a vacancy for the classification of Software Application Support Specialist. The Software Application Support Specialist is responsible for supporting department-specific software applications. In the Human Services Division, the main software applications are CalWIN and CalHEERs. These systems are used to determine applicants’ and recipients’ eligibility, and are used to facilitate benefit issuance to eligible Placer County residents. Incumbents also provide support for ACCESS CalWIN, the IVR website for end user accounts; MyBenefitsCalWIN, the online access website for applications and benefit inquiry; EPPIC, the system that is used for Electronic Benefit Transfer of cash and food assistance benefits (EBT), and the Medi-Cal Eligibility Data System (MEDS).
To provide technical and functional assistance and support to users of application software within an assigned department; and to prepare and conduct user training.
This is the full journey level in the Software Application Support Specialist classification series. Employees at this level possess knowledge of specialized application/systems, as opposed to more general knowledge of a variety of standard hardware and software used throughout the County. Employees receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.
Employees within this class are distinguished from the Software Application Support Specialist – Senior in that the latter is responsible for the oversight of subordinate Software Application Support Specialist staff.
Employees within this class are distinguished from the more broad-based classifications series of Information Technology Technician and Information Technology Specialist by the performance of the full range of duties related to training and functional support for department operating staff in the use of specific enterprise application software. The latter classes are responsible for on-site diagnosis and resolution of a broad range of complex system related hardware, software, and/or application problems that the Software Application Support Specialist is unable to resolve. In contrast, the Software Application Support Specialist has a very specific scope of responsibility and is more focused on maintaining an awareness or expertise in a specialized application or system in order to support department users in that system.
Receives general supervision from an assigned supervisor; and may receive technical and functional supervision from higher level staff.
Duties may include, but are not limited to, the following:
It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.
Experience: Two years of increasingly responsible technical or operational experience working with Department, Countywide, or Statewide software applications and systems requiring extensive knowledge of the specialized application and related program requirements. Experience providing user support and/or training is highly desirable.
Training: Equivalent to an Associate’s degree from an accredited college or university with major course work in computer science, business, office technology or a field related to the assigned department system or application.
Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency.
NOTE: Relevant, equivalent experience (performing the same or similar job requiring similar knowledge, skills, and abilities) may be substituted for the required education as determined by the Human Resources Department.
License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
Training & Experience Rating (100%)
Based upon responses to the supplemental questionnaire, the applicant’s education, training and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list.
The eligible list(s) resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied.
Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.
The following information represents benefits currently available to permanent Placer County employees and may be subject to change. It is advisable that applicants inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.
This Timeline is Tentative and Subject to Change:
08/17/2018 - Minimum Qualifications Screening
08/20/2018 - "Not Qualified" Notices Emailed
08/27/2018 - Training and Experience Rating Panel
Week of 09/03/2018 - Eligible List Established