Please note that indicating "No" to any question in this section does not exclude you from participation in this recruitment. Applicants indicating "Yes" to having bilingual skills may be required to demonstrate their proficiency by participating in a Placer County administered Language Skills Examination as part of the selection process. Upon successful completion of a foreign language proficiency exam, employees designated to use a second language in the normal course and scope of work will receive five percent (5%) bilingual pay.
1.
Are you English/Spanish bilingual?
Yes
No
2.
Are you English/Russian bilingual?
Yes
No
PART II: EXAMINATION QUESTIONS (SCORED)
This supplemental questionnaire will serve as the Civil Service examination for this recruitment and will be scored based on your checked responses below. Narratives provided by applicants describing training and/or experience will not be scored but will be available to the hiring authority and may be utilized for interview and selection determination.
Scores received from this section will determine applicant ranking and placement on the eligible list. Resumes, letters, and other materials will not be evaluated or considered as responses to the items in the supplemental questionnaire. In addition, responses to this questionnaire will not be used for determining minimum qualifications for this position.
By continuing in this examination process, you are certifying that all information provided in the supplemental questionnaire is true to the best of your knowledge.
I have read and understand the above instructions.
INSTRUCTIONS: For each item, select the one choice that best corresponds with your relevant training and/or experience.
1.
Describe your experience training staff in collection techniques, evaluation of information obtained, and collection policies and procedures.
I have no or very limited experience performing this task.
I have been trained on how to complete this task, but have not done so in a job setting.
I have performed this task under close supervision.
I have performed this task under normal supervision.
I have experience performing this task, and have supervised others in the performance this task.
If you indicated experience above, please describe below. If you do not have any experience, please enter “No experience”.
2.
Describe your experience planning and coordinating the work of collection agents while providing technical and functional direction for work assignments.
I have no or very limited experience performing this task.
I have been trained on how to complete this task, but have not done so in a job setting.
I have performed this task under close supervision.
I have performed this task under normal supervision.
I have experience performing this task, and have supervised others in the performance this task.
If you indicated experience above, please describe below. If you do not have any experience, please enter “No experience”.
3.
Describe your experience compiling and evaluating information required to collect amounts owed and making initial determinations or recommendations of appropriate action on collection cases.
I have no or very limited experience performing this task.
I have been trained on how to complete this task, but have not done so in a job setting.
I have performed this task under close supervision.
I have performed this task under normal supervision.
I have experience performing this task, and have supervised others in the performance this task.
If you indicated experience above, please describe below. If you do not have any experience, please enter “No experience”.
4.
Describe your experience interviewing clients to obtain information for completion of financial statements and other information to determine payment schedules on accounts owed.
I have no or very limited experience performing this task.
I have been trained on how to complete this task, but have not done so in a job setting.
I have performed this task under close supervision.
I have performed this task under normal supervision.
I have experience performing this task, and have supervised others in the performance this task.
If you indicated experience above, please describe below. If you do not have any experience, please enter “No experience”.
5.
Describe your experience obtaining collections on delinquent accounts through written correspondence, telephone communications, and personal interviews.
I have no or very limited experience performing this task.
I have been trained on how to complete this task, but have not done so in a job setting.
I have performed this task under close supervision.
I have performed this task under normal supervision.
I have experience performing this task, and have supervised others in the performance this task.
If you indicated experience above, please describe below. If you do not have any experience, please enter “No experience”.
6.
Describe your experience performing conflict resolution strategies during difficult collections-related interactions.
I have no or very limited experience performing this task.
I have been trained on how to complete this task, but have not done so in a job setting.
I have performed this task under close supervision.
I have performed this task under normal supervision.
I have experience performing this task, and have supervised others in the performance this task.
If you indicated experience above, please describe below. If you do not have any experience, please enter “No experience”.
7.
Describe your experience negotiating payment plans.
I have no or very limited experience performing this task.
I have some experience performing this task, but would need additional training.
I have performed this task under close supervision.
I have performed this task under normal supervision.
I have extensive experience performing this task independently.
I have extensive experience performing this task independently, and I have supervised and/or trained others in the performance of this task.
If you indicated experience above, please describe below. If you do not have any experience, please enter “No experience”.
8.
Describe your experience using delegated software from outside agencies such as the Department of Motor Vehicles, the Franchise Tax Board, credit unions, and other leads to locate and contact clients with delinquent accounts.
I have no or very limited experience performing this task.
I have some experience performing this task, but would need additional training.
I have performed this task under close supervision.
I have performed this task under normal supervision.
I have extensive experience performing this task independently.
I have extensive experience performing this task independently, and I have supervised and/or trained others in the performance of this task.
If you indicated experience above, please describe below. If you do not have any experience, please enter “No experience”.
9.
Describe your experience receiving, processing, and screening financial and statistical documents for accuracy and adherence to legal and procedural requirements.
I have no or very limited experience performing this task.
I have some experience performing this task, but would need additional training
I have performed this task under close supervision.
I have performed this task under normal supervision.
I have extensive experience performing this task independently.
I have extensive experience performing this task independently, and I have supervised and/or trained others in the performance of this task.
If you indicated experience above, please describe below. If you do not have any experience, please enter “No experience”.
10.
Describe your experience entering information regarding the status of collection activities into a personal computer system, maintaining records in a case tracking system, and producing reports.
I have no or very limited experience performing this task.
I have some experience performing this task, but would need additional training.
I have performed this task under close supervision.
I have performed this task under normal supervision.
I have extensive experience performing this task independently.
I have extensive experience performing this task independently, and I have supervised and/or trained others in the performance of this task
If you indicated experience above, please describe below. If you do not have any experience, please enter “No experience”.
11.
Describe your experience collecting court fines and fees, county-assigned accounts, and Transient Occupancy Tax (TOT) obligations.
I have no or very limited experience performing this task.
I have some experience performing this task, but would need additional training.
I have performed this task under close supervision.
I have performed this task under normal supervision.
I have extensive experience performing this task independently.
I have extensive experience performing this task independently, and I have supervised and/or trained others in the performance of this task.
If you indicated experience above, please describe below. Include the types of cases you handled and the specific processes or tools you used to collect each one. If you do not have any experience, please enter “No experience”.
12.
Describe your experience working with reports, including your proficiency with Microsoft Excel.
I have no or very limited experience performing this task.
I have some experience performing this task, but would need additional training.
I have performed this task under close supervision.
I have performed this task under normal supervision.
I have extensive experience performing this task independently.
I have extensive experience performing this task independently, and I have supervised and/or trained others in the performance of this task.
If you indicated experience above, please describe below. Please include any experience you have preparing or reviewing state reports, generating or analyzing data, and working with or merging large data files. If you do not have any experience, please enter “No experience.”
Thank you for completing the examination portion of the application process. We encourage applicants to review their answers for accuracy prior to submitting.
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Be sure to select the "Submit" button once the application has been completed. You will receive confirmation that the application has been submitted.
