Information Technology Technician - I

Supplemental Questionnaire

This is the supplemental questionnaire for the classification of Information Technology Technician - I. The supplemental questionnaire is the only item used to determine your examination score.

NOTE: Resumes, letters, and other materials will not be evaluated nor considered as responses to the items in this supplemental questionnaire. In addition, responses to this questionnaire will not be used for determining minimum qualifications for this position.

By continuing in this examination process, you are certifying that all information provided in the supplemental questionnaire is true to the best of your knowledge. If selected for an interview, you may be required to display and respond to questions to validate your responses to this exam.

Part I: Department Preference (Not Scored)

This section will be used as sorting criteria when certifying lists to requesting departments. Please mark YES or NO to specify the departments for which you would like to be considered for interviews.

Air Pollution Control District

Assessor's Office

Clerk-Recorder-Elections

Health and Human Services

Information Technology

Sheriff's Office

Part II: Assignment Requirements (Not Scored)

If assigned to the Clerk-Recorder-Elections department, do you have the ability to work standby, weekends, and holidays when necessary or as assigned?

Part III: Relevant Knowledge and Experience (Scored)

Based on your responses to the questions in Part III of this supplemental questionnaire, your job-related experience and training will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list.

For the following questions, select the response that best corresponds with your relevant training and/or experience.

Coordinating and providing technical support over the telephone and in person using computers.

Analyzing and solving standard software, hardware, and network problems.

Tracking service requests and trouble reports and ensuring problems are resolved.

Providing first-level and second-level assistance to customers.

Eliciting information from end users on the nature of the issue.

Performing configurations of new desktop images.

Planning, implementing, and monitoring hardware and software upgrades, patches, security, and backup/recovery processes.

Determining and documenting proper installation parameters for software and hardware in order to ensure smooth integration, transition, and efficiency.

Maintaining an inventory of all computer systems, peripherals, and software.

Part IV: Additional Relevant Training and Experience (Not Scored)

Describe in detail your paid work experience with personal computers and thin client workstations in the following areas.

1. Setting up and maintaining personal computers and thin client workstations;
2. Microsoft Windows operating systems (specify versions); and
3. Setting up and maintaining peripherals.

Please mark the box next to any of the following items in which you have experience. If you indicate experience, list the specific programs/applications and software versions in the space provided below. Information in this section will be available to the hiring manager and may also be used as filtering criteria when certifying lists to the hiring department.

If you checked any items in the Functional Training and Experience section above, indicate specific programs/applications and software versions here.

Thank you for completing the supplemental questionnaire portion of the application process.

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Be sure to select the "Submit" button once the application has been completed. You will receive confirmation that the application has been submitted.

A notice of your status will be sent to you after the posted final filing date.