This is the supplemental questionnaire for the classification of Eligibility Specialist - Trainee. Part I will not be scored but is provided for the applicant to review prior to completing the questionnaire. Parts II and III will not be scored but will be available to hiring authorities for interview and selection determination.
By continuing in this examination process, you are certifying that all information provided in the supplemental questionnaire is true to the best of your knowledge. If selected for an interview, you may be required to display and respond to questions to validate your responses to this exam.
NOTE: Resumes, letters, and other materials will not be evaluated nor considered as responses to the items in this supplemental questionnaire. In addition, responses to this questionnaire will not be used for determining minimum qualifications for this position.
I have read and understood the above information.
PART I: MINIMUM QUALIFICATIONS (NOT SCORED)
This section will not be scored but may assist with determining how the applicant reports meeting the minimum qualifications for this classification.
1.
Do you possess either:
The equivalent to the completion of twelfth grade AND six (6) months of clerical experience that includes substantial public contact?
OR
The equivalent to the completion of the equivalent of fifteen (15) semester units in social services, sociology, social work, psychology, behavioral science, business or public administration, or a related field from an accredited college or university?
Yes
No
If you answered yes, please describe your experience and/or training below.
PART II: DIVISION PREFERENCE AND BILINGUAL SKILLS (NOT SCORED)
Please note that indicating "No" to a question in this section does not exclude you from participation in this recruitment.
Note: Applicants indicating "Yes" to being bilingual may be required to demonstrate their proficiency via participating in a Placer County administered Language Skills Examination as part of the selection process. Upon successful completion of a foreign language proficiency exam, an additional 5% bilingual pay will be paid to employees who use a second language on a regular basis in the normal course of business.
1.
Please check the boxes that correspond with the division(s) you are interested in being assigned to:
Human Services
Public Health
2.
Are you fluent in any languages other than English?
Yes
No
If you selected yes above, please list the language(s) you are fluent in below. If you are not fluent in any other languages, please enter "N/A."
PART III: RELEVANT TRAINING AND EXPERIENCE (NOT SCORED)
Please answer the questions as clearly, thoroughly, and concisely as possible. If you do not have experience and/or training in any of the following questions, please enter "No experience."
1.
Describe a time when you provided exceptional customer service. What was the outcome?
2.
Describe a time when you had to assist an angry customer. What did you do to diffuse the situation and what was the outcome?
3.
Describe your experience and/or training with the computer software programs listed below. How frequently do you use these programs and what is your skill level?
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
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