Administrative Dispatcher

Supplemental Questionnaire

(2023-12506-01)

Part I -  Minimum Qualifications (Not Scored)

This section will not be scored or used for determining minimum qualifications but is provided to the applicant for informational purposes prior to completing the questionnaire. Applicants are required to demonstrate how they meet the minimum qualifications for this position on their application.

Do you possess two years of experience performing duties comparable to that of an Administrative Clerk - Entry with Placer County? Please make sure to fully describe all related job duties in the "Employment Record" section of your application.

Do you possess the equivalent to the completion of the twelfth grade? Please make sure to indicate any applicable education on your application.

Applicants who reported a "no" response to any of the above questions are encouraged to review the minimum qualifications section of the job posting for this position before proceeding.

Part II -  Training and Experience Examination (Scored)

This supplemental questionnaire will serve as the Civil Service examination for this recruitment and will be scored based on your checked responses below. Narratives provided by applicants describing training and/or experience will not be scored but will be available to the hiring authority and may be utilized for interview and selection determination.

Scores received from this section will determine applicant ranking and placement on the eligible list. Resumes, letters, and other materials will not be evaluated or considered as responses to the items in the supplemental questionnaire. In addition, responses to this questionnaire will not be used for determining minimum qualifications for this position.

By continuing in this examination process, you are certifying that all information provided in the supplemental questionnaire is true to the best of your knowledge.

INSTRUCTIONS: For the following questions, please indicate your level of experience:

Screening calls utilizing policies, procedures, and caller information to determine the appropriate course of action.

If you indicated experience in this area, please briefly describe.

Communicating work and service needs to staff in the field such as bus drivers, enforcement officers, service agents, and other service providers.

If you indicated experience in this area, please briefly describe.

Operating a two-way radio in an administrative and/or clerical setting.

If you indicated experience in this area, please briefly describe.

Responding to questions from the public and providing excellent customer service in a business/professional environment.

If you indicated experience in this area, please briefly describe.

Working with members of the public who may be upset and using conflict resolution skills to diffuse potentially critical incidents.

If you indicated experience in this area, please briefly describe.

Performing a wide variety of clerical work including filing, billing, composing letters and memos, and running reports.

If you indicated experience in this area, please briefly describe.

Preparing reports which include descriptive statistics.

If you indicated experience in this area, please briefly describe.

Inputting data and information into an established database.

If you indicated experience in this area, please briefly describe.

Handling, securing, and processing cash, checks, and/or other payments.

If you indicated experience in this area, please briefly describe.

Creating and monitoring calendars as it relates to employee scheduling.

If you indicated experience in this area, please briefly describe.

Reviewing and verifying timecards for employees assigned to a particular unit.

If you indicated experience in this area, please briefly describe.

Select all office equipment/software that you have experience operating proficiently and independently.

Thank you for completing the examination portion of the application process. We encourage applicants to review their answers for accuracy prior to submitting.

Please Save & Continue to move forward to the next tab.

Be sure to select the "Submit" button once the application has been completed. You will receive confirmation that the application has been submitted.