This is the supplemental questionnaire for the classification of Client Services Assistant - I. Part I will not be scored or used for determining minimum qualifications but is provided for the applicant to review prior to completing the questionnaire. Part II will be scored based on your checked responses. Part III will not be scored but will be available to hiring authorities for interview and selection determination.
By continuing in this examination process, you are certifying that all information provided in the supplemental questionnaire is true to the best of your knowledge. If selected for an interview, you may be required to display and respond to questions to validate your responses to this exam.
NOTE: Resumes, letters, and other materials will not be evaluated or considered as responses to the items in this supplemental questionnaire. In addition, responses to this questionnaire will not be used for determining minimum qualifications for this position.
I have read and I understand the above information.
PART I: SERVICE AREAS, EXPERIENCE, AND SPECIALIZED SKILLS (NOT SCORED)
Responses to this section may be used for matching applicants’ interest and experience to a specific service area.
1.
Are you willing to accept employment working with at-risk populations experiencing homelessness who are not COVID-19 positive or symptomatic, but are vulnerable to complications should they become infected with COVID-19?
Yes
No
2.
Are you willing to accept employment where positive or exposed COVID-19 cases are staying in isolation, but where interaction would be extremely limited and appropriate safety measures will be taken?
Yes
No
3.
Are you able and willing to work irregular hours, including holidays, nights, and weekends?
Yes
No
4.
Are you willing to accept Extra-Help employment? (Temporary/Extra-help assignments are limited to 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits.)
Yes
No
BILINGUAL
5.
Are you English/Spanish Bilingual? (Placer County may administer a Spanish Language Skills Examination as part of the selection process.)
Yes
No
6.
Are you English/Russian Bilingual? (Placer County may administer a Russian Language Skills Examination as part of the selection process.)
Yes
No
PART II: RELEVANT KNOWLEDGE AND EXPERIENCE (SCORED)
This section of the supplemental questionnaire is the Civil Service examination for this position. This supplemental questionnaire will be scored based on your checked responses below. Narratives provided by applicants describing training and/or experience will not be scored, but will be available to the hiring authority and may be utilized for interview and selection determination. Scores received from this section will determine applicant ranking and placement on the eligible list.
For the items in this section, please indicate your level of experience and then provide a brief but detailed description of your related experience in the space provided. Please note references to "Experience" is defined as paid employment or internships, with amount of time calculated on a full-time basis (ie. 40 hours/week).
Resumes, letters, and other materials will not be evaluated nor considered as responses to the items in this supplemental questionnaire. In addition, responses to this questionnaire will not be used for determining minimum qualifications for this position.
1.
Indicate your level of knowledge of providing care and supervision to an assigned client population, which may include infants, children, adolescents, or adults, in all aspects of daily living activities.
I possess no or a very little amount of this knowledge and/or ability.
I possess this knowledge and/or ability, but have not applied it in a job/internship setting.
I have applied this knowledge and/or ability under close supervision.
I have applied this knowledge and/or ability independently under normal supervision.
I have used this knowledge and/or ability to train or provide consultation to others.
2.
Indicate your level of knowledge of observing potential crisis situations and reporting or intervening according to prescribed procedures.
I possess no or a very little amount of this knowledge and/or ability.
I possess this knowledge and/or ability, but have not applied it in a job/internship setting.
I have applied this knowledge and/or ability under close supervision.
I have applied this knowledge and/or ability independently under normal supervision.
I have used this knowledge and/or ability to train or provide consultation to others.
3.
Indicate your level of knowledge of documenting activities, behavior, incidents and respond/refer to each appropriately.
I possess no or a very little amount of this knowledge and/or ability.
I possess this knowledge and/or ability, but have not applied it in a job/internship setting.
I have applied this knowledge and/or ability under close supervision.
I have applied this knowledge and/or ability independently under normal supervision.
I have used this knowledge and/or ability to train or provide consultation to others.
4.
Indicate your level of knowledge of assisting clients in learning and displaying appropriate behavior in classroom, recreational, work and social settings.
I possess no or a very little amount of this knowledge and/or ability.
I possess this knowledge and/or ability, but have not applied it in a job/internship setting.
I have applied this knowledge and/or ability under close supervision.
I have applied this knowledge and/or ability independently under normal supervision.
I have used this knowledge and/or ability to train or provide consultation to others.
5.
Indicate your level of knowledge of understanding and carrying out a variety of both oral and written instructions.
I possess no or a very little amount of this knowledge and/or ability.
I possess this knowledge and/or ability, but have not applied it in a job/internship setting.
I have applied this knowledge and/or ability under close supervision.
I have applied this knowledge and/or ability independently under normal supervision.
I have used this knowledge and/or ability to train or provide consultation to others.
6.
Indicate your level of knowledge of responding to emergency situations in an effective, timely and calm manner.
I possess no or a very little amount of this knowledge and/or ability.
I possess this knowledge and/or ability, but have not applied it in a job/internship setting.
I have applied this knowledge and/or ability under close supervision.
I have applied this knowledge and/or ability independently under normal supervision.
I have used this knowledge and/or ability to train or provide consultation to others.
7.
Indicate your level of knowledge of working effectively with constant or sporadic interruptions.
I possess no or a very little amount of this knowledge and/or ability.
I possess this knowledge and/or ability, but have not applied it in a job/internship setting.
I have applied this knowledge and/or ability under close supervision.
I have applied this knowledge and/or ability independently under normal supervision.
I have used this knowledge and/or ability to train or provide consultation to others.
8.
Indicate your level of knowledge of maintaining sensitive and confidential records and activity files.
I possess no or a very little amount of this knowledge and/or ability.
I possess this knowledge and/or ability, but have not applied it in a job/internship setting.
I have applied this knowledge and/or ability under close supervision.
I have applied this knowledge and/or ability independently under normal supervision.
I have used this knowledge and/or ability to train or provide consultation to others.
PART III: ADDITIONAL TRAINING AND/OR EXPERIENCE (NOT SCORED)
Your responses to this section will not be scored, but may be used by the hiring division for the purposes of screening and identifying which applicants to invite to the hiring interview.
1.
Describe a time when you were responsible for keeping information and/or records confidential. What steps did you take to ensure that the information was secure?
2.
Describe a time when you had a to deal with an emergency situation. How did you handle the pressure and what was the outcome of the situation?
Thank you for completing the examination portion of the application process. We encourage applicants to review their answers for accuracy prior to submitting.
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A notice of your status will be sent to you after the posted final filing date.
