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Placer County Human Resources Department
#2020-14883-01


Supplemental Questionnaire

Last Name First Name
 

 

Collection Agent – Senior

(2020-14883-01)

Supplemental Questionnaire



 

PART I: SPECIALIZED LANGUAGE SKILLS (NOT SCORED)

Please note that indicating "No" to any question in this section does not exclude you from participation in this recruitment. Applicants indicating "Yes" to having bilingual skills may be required to demonstrate their proficiency by participating in a Placer County administered Language Skills Examination as part of the selection process. Upon successful completion of a foreign language proficiency exam, employees designated to use a second language in the normal course and scope of work will receive five percent (5%) bilingual pay.


1.

Are you English/Spanish bilingual?

Yes No
2.

Are you English/Russian bilingual?

Yes No

 

PART II: EXAMINATION QUESTIONS (SCORED)

This supplemental questionnaire will serve as the Civil Service examination for this recruitment and will be scored based on your checked responses below. Narratives provided by applicants describing training and/or experience will not be scored but will be available to the hiring authority and may be utilized for interview and selection determination.

Scores received from this section will determine applicant ranking and placement on the eligible list. Resumes, letters, and other materials will not be evaluated or considered as responses to the items in the supplemental questionnaire. In addition, responses to this questionnaire will not be used for determining minimum qualifications for this position.

By continuing in this examination process, you are certifying that all information provided in the supplemental questionnaire is true to the best of your knowledge.


 

I have read and understand the above instructions.


 

INSTRUCTIONS: For the following questions, please indicate your level of training and/or experience:


1.

Training staff in collection techniques, evaluation of information obtained, and collection policies and procedures.

I have no experience or a very limited amount of experience performing this task.
I have been trained on how to complete this task but have not done so in a job setting.
I have experience performing this task under close supervision.
I have experience performing this task under indirect supervision.
I have experience performing this task and have trained and/or supervised others performing this task.
 

If you indicated experience in this area, please provide a brief description below:

2.

Planning and coordinating the work of collection agents while providing technical and functional direction for work assignments.

I have no experience or a very limited amount of experience performing this task.
I have been trained on how to complete this task but have not done so in a job setting.
I have experience performing this task under close supervision.
I have experience performing this task under indirect supervision.
I have experience performing this task and have trained and/or supervised others performing this task.
 

If you indicated experience in this area, please provide a brief description below:

3.

Compiling and evaluating information required to collect client overpayment and making initial determinations or recommendations of appropriate action to collection cases.

I have no experience or a very limited amount of experience performing this task.
I have been trained on how to complete this task but have not done so in a job setting.
I have experience performing this task under close supervision.
I have experience performing this task under indirect supervision.
I have experience performing this task and have trained and/or supervised others performing this task.
 

If you indicated experience in this area, please provide a brief description below:

4.

Interviewing clients to obtain information for completion of financial statements and other information to determine payment schedules on accounts owed.

I have no experience or a very limited amount of experience performing this task.
I have been trained on how to complete this task but have not done so in a job setting.
I have experience performing this task under close supervision.
I have experience performing this task under indirect supervision.
I have experience performing this task and have trained and/or supervised others performing this task.
 

If you indicated experience in this area, please provide a brief description below:

5.

Obtaining collections on delinquent accounts through written correspondence, telephone communications, and personal interviews.

I have no experience or a very limited amount of experience performing this task.
I have been trained on how to complete this task but have not done so in a job setting.
I have experience performing this task under close supervision.
I have experience performing this task under indirect supervision.
I have experience performing this task and have trained and/or supervised others performing this task.
 

If you indicated experience in this area, please provide a brief description below:

6.

Performing conflict resolution strategies during difficult collections-related interactions.

I have no experience or a very limited amount of experience performing this task.
I have been trained on how to complete this task but have not done so in a job setting.
I have experience performing this task under close supervision.
I have experience performing this task under indirect supervision.
I have experience performing this task and have trained and/or supervised others performing this task.
 

If you indicated experience in this area, please provide a brief description below:

7.

Negotiating payment plans.

I have no experience or a very limited amount of experience performing this task.
I have been trained on how to complete this task but have not done so in a job setting.
I have experience performing this task under close supervision.
I have experience performing this task under indirect supervision.
I have experience performing this task and have trained and/or supervised others performing this task.
8.

Using delegated software from outside agencies such as the Department of Motor Vehicles, the Franchise Tax Board, credit unions, and other leads to locate and contact clients with delinquent accounts.

I have no experience or a very limited amount of experience performing this task.
I have been trained on how to complete this task but have not done so in a job setting.
I have experience performing this task under close supervision.
I have experience performing this task under indirect supervision.
I have experience performing this task and have trained and/or supervised others performing this task.
9.

Receiving, processing, and screening financial and statistical documents for accuracy and adherence to legal and procedural requirements.

I have no experience or a very limited amount of experience performing this task.
I have been trained on how to complete this task but have not done so in a job setting.
I have experience performing this task under close supervision.
I have experience performing this task under indirect supervision.
I have experience performing this task and have trained and/or supervised others performing this task.
10.

Entering information regarding the status of collection activities into a personal computer system, maintaining records in a case tracking system, and producing reports.

I have no experience or a very limited amount of experience performing this task.
I have been trained on how to complete this task but have not done so in a job setting.
I have experience performing this task under close supervision.
I have experience performing this task under indirect supervision.
I have experience performing this task and have trained and/or supervised others performing this task.

 

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