Collection Agent II

Supplemental Questionnaire

(2019-14881-01)

Section I - Examination (Scored)

This supplemental questionnaire will serve as the Civil Service examination for this recruitment and will be scored based on your checked responses below. Narratives provided by applicants describing training and/or experience will not be scored but will be available to the hiring authority and may be utilized for interview and selection determination.

Scores received from this section will determine applicant ranking and placement on the eligible list. Resumes, letters, and other materials will not be evaluated or considered as responses to the items in the supplemental questionnaire. In addition, responses to this questionnaire will not be used for determining minimum qualifications for this position.

By continuing in this examination process, you are certifying that all information provided in the supplemental questionnaire is true to the best of your knowledge.

INSTRUCTIONS: For the following questions, select the one response that best describes your level of job-related experience and/or training.

Obtaining collections on delinquent accounts through correspondence, telephone communications, and personal interviews.

Explaining and interpreting assignment specific policies and procedures to internal or external customers.

Explaining information to customers regarding amounts owed, fees, and payment options.

Interviewing clients to obtain information for completion of financial statements and other information to determine payment schedules on accounts owed.

Contacting businesses, credit unions, and other leads to trace and contact persons with delinquent accounts.

Using delegated software from outside agencies such as the Department of Motor Vehicles, the Franchise Tax Board, courts, etc., to locate clients and obtain demographic information.

Receiving and processing financial or statistical documents; screening for accuracy and adherence to legal and procedural requirements.

Entering information into a personal computer or automated system for the maintenance of records and reports indicating the status of collection activities.

Section II – Narrative Questions (Non-Scored)

The narrative responses provided by applicants describing experience and/or training will not be scored but will be available to the hiring authority and may be utilized for interview and selection determinations.

Describe your experience interviewing individuals for the purpose of debt collection. In your answer, include:

• Techniques used to obtain payments; and
• How you addressed difficult individuals.

Describe your experience managing caseloads as related to collection activities. In your answer, include:

• The number of cases worked on a daily or monthly basis;
• How you prioritized your cases; and
• The process used to manage cases from start to finish.

Thank you for completing the examination portion of the application process. We encourage applicants to review their answers for accuracy prior to submitting.

Click "Save & Continue" to move forward to the next tab. 

Be sure to select the "Submit" button once the application has been completed.  You will receive confirmation that the application has been submitted.  

A notice of your status will be sent to you after the posted final filing date.