This is the supplemental questionnaire for the classification of Eligibility Specialist - Senior. Part I will not be scored. Part II of this supplemental questionnaire will be scored based on your responses.
PART I -
This section may be used for screening purposes by hiring divisions and will not be scored.
Please indicate which division(s) you would be interested in. Your responses may be utilized by hiring divisions in the interview selection process. Select all that apply.
Children's System of Care
Human Services
Public Health
PART II - TRAINING AND EXPERIENCE
The following supplemental questionnaire is the examination for this recruitment and will be used to determine your examination score. Note: The supplemental questionnaire and the application are administered as two separate documents. Panel members assigned to review responses to the supplemental questionnaire will ONLY have access to these responses. They will NOT have access to information contained in the application or resume.
It is recommended that you respond to all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. Responses such as, "See Resume" or "See Application" will not be scored.
Please note that indicating no experience in a specific area will not automatically disqualify you from consideration.
In order to receive every consideration in the examination process, it is important to respond to each question with concise but detailed answers, and to include all relevant details, such as:
Position(s) held while acquiring the experience,
Professional disciplines(s) and population group(s) served while acquiring the experience,
Length of time performing described duties (based on full-time/40 hour per week equivalent), and your level of responsibility for the described duties.
By continuing in this examination process, you are certifying that all information provided in the supplemental questionnaire is true to the best of your knowledge.
I have read and understood the above instructions.
1.
Describe your experience in the areas listed below. Please note that indicating no experience in one (or more) of the areas listed below will not automatically disqualify you from participating in this examination process.
Interviewing clients;
Determining eligibility;
Monitoring cases / following up;
Explaining client services program rules and regulations; and
Interpreting regulations, policies and/or court orders to staff, clients and the general public.
2.
Describe your experience processing a particularly complex eligibility determination. In your response, include the following information:
A summary of the issue (without providing specific client information),
Any collaboration with peers or supervisors involved,
Resources you considered,
Steps you took to determine eligibility, and,
The final outcome.
3.
Describe your experience with automated eligibility applications such as CalWIN, C-IV, LEADER, CALHEERS, MEDS, and/or CWS/CMS. In your response, include the following information:
Specific application(s) with which you have experience;
Descriptions of the tasks you perform in each application;
Your level of proficiency in each application; and
Any experience you may have troubleshooting applications and/or training others in the use of automated eligibility applications.
4.
Describe your experience working with various human behaviors resulting from cultural, financial, and other forms of socio-economic diversity found in client populations.
5.
Describe your experience acting as a resource to staff, clients, and the general public regarding assigned client services programs and their criteria, regulations, guidelines, client records, and administrative procedures. In your response, include the following information:
Any experience training or leading other staff in more specialized, complicated, and/or confidential eligibility determination, and
Case management support processes.
Thank you for completing the examination portion of the application process. We encourage applicants to review their answers for accuracy prior to submitting.
Please click Save & Continue to move forward to the next tab in the application process. Be sure to select the "Submit" button once the application has been completed. You will receive an email confirmation that the application has been submitted.
