Information Technology Technician - I

2019-15701-01

Supplemental Questionnaire

This is the supplemental questionnaire for the classification of Information Technology Technician - I.  Section I will be scored based on your checked responses. Scores received from this section will determine applicant ranking and placement on the eligible list. Sections II and III will not be scored but will be available to the hiring authority and may be used for interview and selection determinations or used for determining minimum qualifications.

By continuing in this examination process, you are certifying that all information provided is the supplemental questionnaire is true to the best of your knowledge. If selected for interview, you may be required to display and respond to questions to validate your responses to this exam.

Section I - Examination Questions (Scored)

This section of the supplemental questionnaire is the examination for this position and will be scored based on your checked responses below.  Scores received from this section will determine applicant ranking and placement on the eligible list.

For the following items, select the one response that best describes your level of job-related experience and/or training.  

Coordinating and providing technical support over the telephone and in person using computers.

Analyzing and solving standard software, hardware, and network problems.

Receiving, reviewing, and/or logging requests from end users regarding computer hardware, software and/or peripheral equipment problems.

Writing and tracking trouble tickets/work orders.

Providing first-level and second-level assistance to customers.

Eliciting information from end users on the nature of the issue.

Coordinating with end users and/or managers to ensure that customer needs are met.

Maintaining records of work completed and the resolutions.

Performing workstation troubleshooting.

Creating user IDs, modifying user profiles, re-setting passwords, and performing regular file maintenance.

Setting up basic user access permissions consistent with agency policies and procedures; documenting all changes and revisions.

Planning, implementing and monitoring hardware and software upgrades, patches, security, and backup/recovery processes.

Administering and maintaining standards for system hardware and software and developing system-related documentation.

Section II - Narrative Question (Non-Scored)

Narrative responses provided by applicants describing training and/or experience in this section will not be scored but will be available to the hiring authority and may be utilized for interview and selection determination. 

Describe in detail your paid work experience with personal computers and thin client workstations in the following areas.

1. Setting up and maintaining thin client workstations;
2. Microsoft Windows operating systems (specify versions); and
3. Setting up and maintaining peripherals.

Section III - Functional Training and Experience (Non-Scored)

Please mark the box next to any of the following items in which you have experience.  If you indicate experience, list the specific programs/applications and software versions in the space provided below. Information in this section will be available to the hiring manager and may also be used as filtering criteria when certifying lists to the hiring department.

If you checked any items in the Functional Training and Experience section above, indicate specific programs/applications and software versions here.

Thank you for completing the supplemental questionnaire. We encourage applicants to review their answers for accuracy prior to submitting.

Please Save & Continue to move forward to the next tab. 

Be sure to select the "Submit" button once the application has been completed.  You will receive confirmation that the application has been submitted.  

A notice of your status will be sent to you after the posted final filing date.