Placer County

Veteran Services Officer (#19913)

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$39.76-$49.65 Hourly / $6,891.73-$8,606.00 Monthly / $82,700.80-$103,272.00 Yearly



To plan, organize, and coordinate the operational activities of the Veteran Services program within the Department of Health and Human Services, including assisting veterans and dependents in obtaining benefits; to plan, prioritize, assign, supervise, and review the work of assigned professional, technical, and clerical staff; to establish operational processes, methods, and procedures in support of Veteran Services Program; to perform a variety of technical and specialized functions in support of Veteran Services; and to function as a proactive and positive team leader with the Department.


The Veteran Services Officer recognizes positions that perform full, first-line supervisory responsibilities including planning, assigning, and evaluating the work of subordinate staff and are responsible for a program area within a major work unit, division, or multi-disciplinary and collaborative program/project.


Receives direction from higher level management staff.

Exercises direct supervision over assigned professional, technical, and clerical personnel.


Duties may include, but are not limited to, the following:

  • Participate in the development and implementation of program mission, goals, and objectives; establish operational processes, methods, and procedures, to effectively meet the program goals and client needs.
  • Plan, organize, and supervise the operational activities in support of Veterans Services; effectively manage and monitor the allocation of designated resources; maintain a variety of records and documentation and prepare reports on program operations and activities; and ensure compliance with stated mission, goals, regulations, and guidelines.
  • Plan, prioritize, assign, supervise, and review the work of assigned staff.  
  • Participate in collaborative activities with various community groups and other public agencies to identify and assess the needs of clients.
  • Serve as secretary to the County Veterans Advisory Council and coordinate veteran issues between the County and Advisory Council.
  • Provide technical assistance to veterans and dependents regarding Federal and State benefit entitlement.
  • Oversee and participate in the development of the program's work plan; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures; and recommend improvements and modifications as necessary.
  • Participate in the preparation and administration of Veteran Services program budget; prepare cost estimates/projections; submit justifications for requested resources; and monitor and control expenditures. 
  • Participate in the selection of assigned staff; provide or coordinate staff training; conduct performance evaluations; recommend discipline; and implement discipline procedures as directed. 
  • Act as a primary resource to clients, staff, and the general public regarding professional, programmatic, administrative, and/or operational issues.
  • Represent the Veterans Services program to outside groups and organizations; participate in outside community and professional groups and committees; provide technical assistance as necessary. 
  • Research and prepare technical and administrative reports and studies; prepare written correspondence and/or deliver oral presentations as necessary.
  • Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
  • Perform related duties as assigned.


Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience: Five years of increasingly responsible experience in veterans services administration. The Veteran Services Officer must be a veteran of a branch of the United States Armed Forces, as defined in applicable sections of the State Military and Veteran's code.

Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in business or public administration, behavioral sciences or a related field.

Required License or Certificate:

  • Possession of, or ability to obtain, certification from the State of California Department of Veterans Affairs to present claims to the United States Department of Veterans Affairs.
  • May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.


Knowledge of:

  • Principles and practices of Veteran Services programs.
  • Principles and practices of leadership, motivation, team building and conflict resolution.
  • Pertinent local, State and Federal laws, rules and regulations.
  • Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
  • Principles and practices of organization, administration and personnel management.
  • Principles and practices of budget preparation and administration.
  • Principles of supervision, training and performance evaluation.

Ability to:

  • Plan, organize, and manage the administration and operations of the Veteran Services program.
  • On a continuous basis, analyze budget and technical reports; interpret and evaluate staff reports; know laws, regulations and codes; observe performance and evaluate staff; problem solve program related issues; remember various rules; and explain and interpret policy.
  • On a continuous basis, sit at desk and in meetings for long periods of time.  Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and communicate through written means.
  • Effectively interview to obtain adequate and relevant information; deal fairly and courteously with the public; and work with interruptions.
  • Perform technical, procedural and data gathering responsibilities associated with assisting veterans and dependents in obtaining the full range of available entitlement.
  • Participate in the development and implementation of Veteran Services policies and procedures.
  • Gain cooperation through discussion and persuasion.
  • Participate in budget preparation and administration for Veteran Services; prepare cost estimates for budget recommendations; submit justifications for resource allocations; monitor and control expenditures. 
  • Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
  • Interpret and apply County policies, procedures, rules and regulations.
  • Communicate clearly and concisely, both orally and in writing.
  • Work with various cultural and ethnic groups in a tactful and effective manner.
  • Supervise, train and evaluate assigned personnel.
  • Establish and maintain effective working relationships with those contacted in the course of work.

CLASS: 19913; EST: 9/2/1995; REV: 6/21/2019;