To assist the Director of Child Support Services in managing and directing the overall operations of the Department of Child Support Services; to act for the Director of Child Support Services in the absence of the Director; and to supervise the work of assigned subordinate staff.
The Assistant Director level recognizes positions that serve as a full line assistant to the department director, in addition, the assistant director performs administrative and management tasks for the director as assigned.
SUPERVISION RECEIVED AND EXERCISED
Receives administrative direction from the Director of Child Support Services.
Exercises direct supervision over management, supervisory, professional, technical and clerical personnel.
EXAMPLES OF ESSENTIAL DUTIES
Duties may include, but are not limited to, the following:
Assist the Director of Child Support Services in managing and directing the Department of Child Support Services.
Assist in developing the Departments goals and objectives; assist in the development and implementation of policies and procedures.
Plan, organize and direct activities and operations of the Department; confer with the Director regarding policies and major operating procedures; review, evaluate and recommend change; work with and assist subordinates with problems and recommend course of action.
Develop and implement work plans, performance measures, assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
Prepare the Department’s budget; assist in budget recommendation and implementation; assist and participate in the forecast of funds needed for staffing, equipment, materials and supplies; administer the approved budget.
Recommend the appointment of personnel; provide or coordinate staff training; conduct performance evaluations; implement discipline procedures as requested; maintain discipline and high standards necessary for the efficient and professional operation of the Department.
Consult and cooperate with the State Department of Child Support Services, County Department managers, advocacy groups on all aspects of child support services, community outreach; discuss problems, develop alternatives and strategies for dealing with those problems; assist in implementation of solutions, as necessary.
Conduct and/or attend various public meetings to represent the interest of the Department.
Advise members of the public and of local law enforcement agencies of legal procedures pertaining to child support services.
Build and maintain positive working relationships with the State Department of Child Support Services, co-workers, other County employees and the public using principles of good customer service.
Represent the Department to outside agencies and organizations; participate in outside community and professional groups and committees; provide technical assistance as necessary.
Research and prepare technical and administrative reports; prepare written correspondence.
Perform a variety of special assignments.
In the absence of the Director of Child Support Services, assume responsibility of the Department as needed.
Perform related duties as assigned.
Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: Five years of senior level managerial, administrative or supervisory experience relating to planning, organizing and directing the functions of a child support agency.
Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in business or public administration or other related fields.
Required License or Certificate:
May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
KNOWLEDGE, SKILLS, AND ABILITIES
Principles and practices of leadership, motivation, team building and conflict resolution preferably in a child support program.
Pertinent local, State and Federal laws, rules and regulations.
Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
Principles and practices of policy development and implementation.
Principles and practices of organization, administration and personnel management.
Principles and practices of budget preparation and administration.
Principles of supervision, training and performance evaluation.
Office automation management, including assisting with the direction of systems development, maintenance, operational efforts and hardware and software inventory.
Principles and practices of organizational analysis, performance measures and management.
Assist in the planning, directing and monitoring the administration and operations of the Child Support Services Department.
On a continuous basis, analyze budget and technical reports; interpret and evaluate staff reports; know laws, regulations and codes; observe performance and evaluate staff; problem solve Department related issues; remember various rules; and explain and interpret policy.
Assist in the developing and implementation of Department policies and procedures.
Analyze and implement program mandates.
Gain cooperation through discussion and persuasion.
Successfully develop, control and administer departmental budget and expenditures.
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Interpret and apply State and County policies, procedures, rules and regulations.
Communicate clearly and concisely, both orally and in writing.
Supervise, train and evaluate assigned personnel.
Establish and maintain effective working relationships with those contacted in the course of work including diverse interest groups including advocacy groups and other governmental organizations.
Represent the County under diverse circumstances and prepare and deliver oral presentations to small and large groups.