To plan, organize, direct and review the activities and operations of the Department of Child Support Services including providing professional supervision to legal staff; to coordinate assigned activities with other departments and outside agencies; and to provide highly responsible and complex administrative support to the County Executive Officer.
The Director level recognizes classes with full responsibility for the administration of a County department.
SUPERVISION RECEIVED AND EXERCISED
Receives policy direction from the County Executive Officer, Board of Supervisors, and California State Department of Child Support Services.
Exercises direct supervision over professional, technical, and clerical personnel.
EXAMPLES OF ESSENTIAL DUTIES
Duties may include, but are not limited to, the following:
Develop, plan and implement Department goals and objectives; recommend and administer policies and procedures.
Coordinate Department activities with those of other departments and outside agencies and organizations; provide staff assistance to the County Executive Officer and Board of Supervisors.
Direct, oversee and participate in the development of the Department's work plan; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures.
Supervise and participate in the development and administration of the Department budget; direct the forecast of funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement mid-year adjustments.
Select, train, motivate and evaluate personnel; provide or coordinate staff training; conduct performance evaluations; implement discipline procedures; maintain discipline and high standards necessary for the efficient and professional operation of the Department.
Consult and cooperate with the California Department of Child Support Services, County department managers, advocacy groups on all aspects of child support services, community outreach; discuss problems, develop alternatives and strategies for dealing with those problems; assist in implementation of solutions, as necessary.
Advise members of the public and of local law enforcement agencies of legal procedures pertaining to child support services.
Represent the Department to outside agencies and organizations; participate in outside community and professional groups and committees.
Research and prepare technical and administrative reports and studies; prepare written correspondence as necessary.
Build and maintain positive working relationships with the California Department of Child Support Services, co-workers, other County employees and the public using principles of good customer service.
Perform related duties as assigned.
Work is typically performed in an indoor office environment with controlled temperature conditions. Position may require travel to and from other locations in a variety of outdoor weather conditions and lifting various materials and supplies.
Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: Five years of increasingly responsible experience in a public agency, including three years of administrative and management responsibility.
Training: Equivalent to a bachelor's degree from an accredited college or university with major course work in business or public administration, psychology, sociology, legal studies or related fields. A master's degree or juris doctorate is preferred.
License or Certificate:
May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
KNOWLEDGE, SKILLS, AND ABILITIES
Principles and practices of leadership, motivation, team building and conflict resolution preferably in a child support program.
Pertinent local, State and Federal laws, rules and regulations.
Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
Principles and practices of organization, administration and personnel management.
Principles and practices of budget preparation and administration.
Principles of supervision, training and performance evaluation.
Managing automation efforts including the direction of systems development, maintenance, operational efforts and hardware and software inventory.
Plan, direct and control the administration and operations of the Child Support Services Department.
On a continuous basis, analyze budget and technical reports; interpret and evaluate staff reports; know laws, regulations and codes; observe performance and evaluate staff; problem solve Department related issues; remember various rules; and explain and interpret policy.
On a continuous basis, sit at desk and in meetings for long periods of time. Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and communicate through written means.
Develop and implement Department policies and procedures.
Analyze and implement program mandates.
Gain cooperation through discussion and persuasion.
Successfully develop, control and administer Departmental budget and expenditures.
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Interpret and apply County policies, procedures, rules and regulations.
Communicate clearly and concisely, both orally and in writing.
Supervise, train and evaluate assigned personnel.
Establish and maintain effective working relationships with those contacted in the course of work including diverse interest groups including advocacy groups and other governmental organizations.
Length of Probation:
This classification serves at the pleasure of the Appointing Authority and has no specific term and no right to continuous employment.