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Plans, organizes, directs, evaluates and supervises the activities of a group of professional and/or para-professional and technical information technology (IT) staff in one or more of the following technology disciplines: Application Development and Support, Business Systems, Network & Telecommunications, Database, Platform Technologies, and/or Technical Support duties that involve monitoring, installing, configuring and upgrading, modifying, troubleshooting, and repairing hardware, software and peripheral problems and supporting end users; or other technology area performing professional applications development and support, network support, information technology analysis/administration, and/or other related information technology analytical duties; performs the most complex work assigned to the classification series; and performs related duties as assigned.
This is a full, first-line supervisory-level class where incumbents work under general direction and broad policies wherein the preponderant responsibility assigned to positions is to directly supervise the operations and staff within an information technology work unit in addition to performing professional information technology work.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from an assigned manager.
Exercises direct supervision over assigned professional, para-professional, and/or technical personnel. In addition, may exercise supervision over assigned clerical/administrative personnel.
EXAMPLES OF ESSENTIAL DUTIES
Duties may include, but are not limited to, the following:
Supervises a group of technology employees within an assigned technology work unit; selects and directs staff; plans, prioritizes, schedules, assigns and evaluates work; procures and provides resources to staff as needed; monitors and evaluates staff performance and quality of work; initiates informal and formal disciplinary actions as necessary.
Recommends goals and objectives for assigned information technology operations and directs their implementation; establishes schedules and methods for assigned program area; develops and implements policies and procedures. Determines staffing needs for assigned work units/operational areas in order to achieve goals and objectives.
Evaluates operations and activities of assigned unit/operational area and recommends improvements and modifications. Prepares various reports on operations and activities.
Assumes responsibility for staff development and training; identifies individual training needs and works to ensure those needs are met.
Builds and maintains positive working relationships with co-workers, other County employees, and the public using principles of effective customer service.
Reviews and approves programming, systems development and systems enhancement plans, work orders, consultant and related bills and purchase orders; prepares and monitors consultant agreements, reviews new and proposed laws, regulations, codes, methods, materials and techniques for application to projects; develops and implements procedures, standards and systems.
Performs a variety of complex applications, network and/or professional technology troubleshooting and analysis duties as a working supervisor. Assists in solving problems regarding networking, telecommunications, operating, communications, business process analysis, and application systems.
Assists in preparing, administering and monitoring unit or project budgets; tracks and monitors expenses for assigned areas; researches costs for new hardware, software and other items and prepares reports and recommendations.
Works with management, assigned staff, other County departments, regional partners, and/or vendors to ensure the best use of technology to support the mission of the unit and department.
Designs, directs and oversees work unit quality assurance activities and coordinates resolution of complex and technical problems and system changes that affect the work of the unit. Develops, administers, and maintains County or department standards for computer, telecommunications, server, and network hardware and software.
Manages complex technology projects requiring the support of multiple diverse staff and the procurement/utilization of specialized resources; determines and develops cost benefit analyses for project justifications; identifies the budget and resources needed to conduct the work; manages and monitors budget dollars and staff; evaluates risk options; ensures project compliance with County and department procedures or protocols, budgetary constraints and staff/resource utilization; monitors and manages vendor performance to ensure compliance with County standards and specifications; interfaces with clients to define project scope and review project activities, recommendations and outcomes; designs and directs project testing and quality assurance processes.
Determines and develops cost benefit analyses for project justifications; identifies the budget and resources needed to conduct the work; manages and monitors budget dollars and staff; evaluates risk options; ensures project compliance with County and department procedures or protocols, budgetary constraints and staff/resource utilization.
Prepares reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions.
Provides emergency response capability for computer service on a 7-day, 24 hour basis.
Provides technical and functional supervision of contractors/vendors.
Performs other related duties as assigned.
Work is typically performed in an indoor office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances; position occasionally requires travel to other locations. Work environments may include noise, dust, marked changes in temperature and humidity, and/or unpleasant odors.
Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: Three (3) years of advanced journey level professional information technology experience comparable to Information Technology Analyst Senior or five (5) years of relevant journey level professional experience comparable to Information Technology Analyst II with Placer County or equivalent experience performing development and analysis in a comparable complex information systems environment, including project management experience. Prior lead or supervisory experience is desirable.
Training: Equivalent to the completion of a Bachelor’s degree from an accredited college or university with major coursework in computer science, information systems or a closely related field. Additional relevant technical experience that demonstrates the ability to perform analytical duties in assigned technology area may substitute for the required education on a year for year basis. Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for all or part of the above-required education.
Special Requirement: Depending upon assignment, demonstrated technical competency and/or certification pertaining to the information technology used by the appointing department may be required.
License or Certificate:
May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
KNOWLEDGE, SKILLS, AND ABILITIES
General operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems program.
Principles and practices of public administration; including, budgeting, staff development, customer service and human resource management.
Principles and practices of supervision, training, and performance management.
Principles and practices of effective team building, team leadership, and conflict resolution.
Computer hardware and software systems similar to those being used by Placer County, including business applications, operating systems, and network systems.
Advanced project management principles and techniques.
Principles, methods and techniques used in designing, developing, testing and implementing and managing information technology solutions.
Advanced methods and techniques of evaluating business need requirements to provide technology solutions.
Operational characteristics of local and wide area network systems.
Operational characteristics of communication systems, equipment and devices.
Information security systems and methodologies.
Principles and methods of troubleshooting computer hardware, software and network problems.
Methods and techniques of developing and presenting technical documentation and training materials.
Organize, implement, direct and supervise the work of subordinate employees who perform professional information technology work.
Provide a highly advanced level of professional support in assigned technology systems area(s).
Train and motivate staff.
Evaluate and resolve a broad range of problems utilizing limited resources.
On a continuous basis, analyze technical and business operations, reports and special projects; identify and interpret technical and numerical information; identify problems and/or areas of improvement, recommend solutions such as new or revised operational and technical policy and procedures, and make effective decisions in a timely manner.
Develop work plans and methods to ensure that assigned work areas are functioning in the most effective and efficient manner.
Prepare and maintain comprehensive procedures manuals and documentation, technical reports, and correspondence.
Assist with development and administration of the budget for the assigned unit.
Coordinate and manage a variety of information technology tasks and projects.
Gather and evaluate information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations.
Communicate technical information to a wide variety of users.
Interpret and apply complex and technical information pertaining to computer and network systems.
Adapt quickly to changes in policies, procedures, assignments and work locations.
Communicate effectively, both verbally and in writing.
Establish and maintain effective working relationships with those encountered during the course of the work.
Maintain the confidentiality of information.
Analyze and prepare technical reports.
Provide on-call service during off hours, evenings, weekends, and holidays.
Mobility–frequent standing or sitting for extended periods; frequent walking; occasional pushing/pulling, bending, kneeling, squatting and crawling. Lifting–occasional lifting up to 20 pounds. Vision–constant use of good overall vision for reading/close up work; frequent use of color perception and eye/hand coordination; occasional use of depth perception and peripheral vision. Dexterity–frequent repetitive motion from writing and using a computer keyboard; frequent grasping, holding and reaching. Hearing/Talking-frequent hearing/talking to others on the telephone and in person.