To plan, organize, direct, and manage the assigned operational unit and teams within the Department of Information Technology or within a County department, including the operations of the computer network, systems analysis and development, acquisition or implementation, and computer installations and support; to coordinate technology initiatives between the Department of Information Technology with other County departments and/or divisions; and to provide highly complex staff assistance to assigned management.
The Manager level recognizes positions that provide full line and functional management responsibility for a division or program area within a department.
SUPERVISION RECEIVED AND EXERCISED
Receives administrative direction from assigned management.
Exercises direct supervision over supervisory, professional, technical, and clerical staff.
EXAMPLES OF ESSENTIAL DUTIES
Duties may include, but are not limited to, the following:
Develop and implement goals, objectives, policies, and procedures.
Plan, organize and direct assigned information systems activities including planning, implementation, support, and troubleshooting.
Evaluate and prepare recommendations on requests for systems development and equipment or the feasibility of computer applications.
Coordinate communications and working relationships with internal customers, outside service providers and other agencies.
Provide oversight and coordination of emergency response capability for computer service on a 7-day, 24-hour basis.
Direct, oversee and participate in the development of work plans; assign work activities, projects, and programs; monitor work-flow; review and evaluate work products, methods, and procedures.
Prepare assigned budget(s); assist in budget implementation; participate in the forecast of funds needed for staffing, equipment, materials, and supplies; administer the approved budget.
Recommend the appointment of personnel; provide or coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed; maintain discipline and high standards necessary for the efficient and professional operation of the department or operational unit.
Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
Represent the County or assigned department to outside agencies and organizations; participate in outside community and professional groups and committees; provide technical assistance as necessary.
Research and prepare technical and administrative reports; prepare written correspondence.
Provide advice to assigned staff and other County Departments on future Information Technology direction based upon knowledge and industry trends and standards.
Perform related duties as assigned.
Work is typically performed in an indoor environment with controlled temperature conditions. Positions may require travel to and from other locations in a variety of outdoor weather conditions.
Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: Five years of increasingly responsible experience in Information Technology involving direct experience in systems development, programming and/or operations; including two years of supervisory responsibility.
Training: Equivalent to a bachelor's degree from an accredited college or university with major course work in computer science, information systems, telecommunications management, business administration, public administration, or a related field. A masters degree is desirable.
Required License or Certificate:
May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
KNOWLEDGE, SKILLS, AND ABILITIES
Principles and practices of computer systems operation and support in an open systems environment for operating systems, server equipment and networks.
Local and wide area data communications.
Principles and practices of leadership, motivation, team building and conflict resolution.
Pertinent local, State and Federal rules, regulations, and laws.
Principles and practices of policy development.
Principles and practices of organizational analysis and management.
Principles and practices of project management.
Budgeting procedures and techniques.
Principles and practices of supervision, training, and personnel management.
Organize and direct the operations of an information technology program or functional area.
Manage and coordinate the technical operations and troubleshooting for complex, networked information technology equipment and systems.
On a continuous basis, analyze budget and technical reports; interpret and evaluate staff reports; know laws, regulations, and codes; observe performance and evaluate staff; problem solve department related issues; remember various rules; and explain and interpret policy.
On a continuous basis, sit at desk and in meetings for long periods of time. Intermittently twist to reach equipment surrounding desk; perform simple and power grasping, pushing, pulling and fine manipulation; and lift heavy weight; use telephone and communicate through written means.
Perform the most complex work of assigned program or functional area.
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Gain cooperation through discussion and persuasion.
Interpret and apply County and Department policies, procedures, rules, and regulations.
Prepare and administer a budget.
Supervise, train, and evaluate personnel.
Analyze and prepare technical reports.
Read and comprehend technical reports and diagrams.
Manage multiple tasks.
Organize and manage multiple priorities.
Work with various cultural and ethnic groups in a tactful and effective manner.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Maintain the confidentiality of information.
Length of Probation:
This classification serves at the pleasure of the Appointing Authority and has no specific term and no rights to continued employment.