To plan, organize, direct and manage the activities of an Information Technology operation including the operations of the computer network, systems analysis and development or acquisition, and computer installations and support; to coordinate activities of the Information Technology operations with other divisions and departments; and to provide highly complex staff assistance to assigned management.
The Manager level recognizes positions that provide full line and functional management responsibility for a division or program area within a department.
SUPERVISION RECEIVED AND EXERCISED
Receives administrative direction from assigned management.
Exercises direct supervision over supervisory, professional, technical, and clerical personnel.
EXAMPLES OF ESSENTIAL DUTIES
Duties may include, but are not limited to, the following:
Develop and implement divisional goals, objectives, policies and procedures.
Plan, organize and direct assigned information systems activities including planning, implementation, support and troubleshooting.
Evaluate and prepare recommendations on requests for systems development and equipment or the feasibility of computer applications.
Coordinate communications and working relationships with internal customers, outside service providers and other agencies.
Provide oversight and coordination of emergency response capability for computer service on a 7-day, 24-hour basis.
Direct, oversee and participate in the development of the Information Technology operations work plan; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
Prepare the Information Technology operations budget; assist in budget implementation; participate in the forecast of funds needed for staffing, equipment, materials and supplies; administer the approved budget.
Recommend the appointment of personnel; provide or coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed; maintain discipline and high standards necessary for the efficient and professional operation of the Division.
Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
Represent the Division to outside agencies and organizations; participate in outside community and professional groups and committees; provide technical assistance as necessary.
Research and prepare technical and administrative reports; prepare written correspondence.
Provide advice to personnel of the Division and other County Departments on future Information Technology direction based upon knowledge and industry trends and standards.
Perform related duties as assigned.
Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: Five years of increasingly responsible experience in Information Technology involving direct experience in systems development, programming and/or operations; including two years of supervisory responsibility.
Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in computer science, information systems, telecommunications management, business administration, public administration or a related field. A Master's degree is desirable.
License or Certificate:
May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
KNOWLEDGE, SKILLS, AND ABILITIES
Principles and practices of computer systems operation and support in an open systems environment for operating systems, server equipment and networks.
Local and wide area data communications.
Principles and practices of leadership, motivation, team building and conflict resolution.
Pertinent local, State and Federal rules, regulations and laws.
Principles and practices of policy development.
Principles and practices of organizational analysis and management.
Budgeting procedures and techniques.
Principles and practices of supervision, training and personnel management.
Organize and direct the operations of an Information Technology function.
Manage and coordinate the technical operations and troubleshooting for complex, networked information technology equipment and systems.
On a continuous basis, analyze budget and technical reports; interpret and evaluate staff reports; know laws, regulations and codes; observe performance and evaluate staff; problem solve Division related issues; remember various rules; and explain and interpret policy.
On a continuous basis, sit at desk and in meetings for long periods of time. Intermittently twist to reach equipment surrounding desk; perform simple and power grasping, pushing, pulling and fine manipulation; and lift heavy weight; use telephone and communicate through written means.
Perform the most complex work of assigned division.
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Gain cooperation through discussion and persuasion.
Interpret and apply County and Department policies, procedures, rules and regulations.
Prepare and administer a budget.
Supervise, train and evaluate personnel.
Analyze and prepare technical reports.
Read and comprehend technical reports and diagrams.
Manage multiple tasks.
Organize and manage multiple priorities.
Work with various cultural and ethnic groups in a tactful and effective manner.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.