Placer County

Client Services Assistant - I (#16804)

$21.52-$26.88 Hourly / $3,730.13-$4,659.20 Monthly / $44,761.60-$55,910.40 Yearly

Client Services Assistant - II (#16805)

$23.72-$29.62 Hourly / $4,111.47-$5,134.13 Monthly / $49,337.60-$61,609.60 Yearly


DEFINITION

To assist in providing designated health and human services to an assigned client base; to provide instruction and support to clients in learning and applying daily living skills; to provide care and supervision to clients, including children; and to carry out client treatment plans as prepared by professional staff members; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s).

DISTINGUISHING CHARACTERISTICS

Client Services Assistant I
This is the entry level class in the Client Services Assistant series.  This class is distinguished from the Client Services Assistant II by the performance of the more routine tasks and duties assigned to positions within this series.  Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level.  Employees work under immediate supervision while learning job tasks.

Client Services Assistant II
This is the full journey level class within the Client Services Assistant series.  This class is distinguished from the Client Services Assistant I by the assignment of the full range of duties.  Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit.  Positions in this class are flexibly staffed and are normally filled by advancement from the entry level.

SUPERVISION RECEIVED AND EXERCISED

Client Services Assistant I
Receives immediate supervision from professional staff members as assigned.

Client Services Assistant II
Receives general supervision from professional staff members as assigned.

EXAMPLES OF ESSENTIAL DUTIES

Duties may include, but are not limited to, the following:
  • Provide care and supervision of assigned client population, which may include infants, children, adolescents, or adults, in all aspects of daily living activities; assist clients in performing and learning such living skills as grooming, hygiene, meal planning and preparation, budgeting, routine household maintenance, and various work/study projects; instruct clients in appropriate use of prescribed medications, dispensing and controlling medications as necessary; observe clients taking medications.
  • Assist clients in learning and displaying appropriate behavior in classroom, recreational, work and social settings; observe potential crisis situations and report or intervene according to prescribed procedures; practice behavior management techniques.
  • Observe clients at all times; document activities, behavior, incidents and respond/refer to each appropriately; counsel clients and provide role model behavior; communicate with professional staff, other staff members, and representatives from involved agencies regarding clients' needs, behaviors, and treatments as necessary and appropriate.
  • Carry out and participate in the interdisciplinary treatment plans developed for clients; participate in plan development; communicate with case management staff, families and other agencies/interested parties to coordinate treatment plan and activities; assist clients in transitioning to higher levels of self-awareness and responsibility.
  • Assist clients in identifying and utilizing available community resources; arrange for emergency hospitalization of clients; schedule appointments for clients; provide transportation for clients to appointments, shopping, school, work and recreational activities; supervise visits to children.
  • Perform general maintenance and housekeeping as appropriate to include mopping, vacuuming, cleaning bathrooms, washing/drying clothes, and meal preparation and serving; shop for food, pick up medications, report hazards and facility damage; sort and store supplies and maintain records including petty cash.
  • Enter information in daily behavior/activity logs; review and read log entries prior to assuming shift duties; update files; respond to inquiries from clients' families and the general public.
  • Build and maintain positive working relationships with co-workers, other County employees and the public utilizing principles of effective customer service.
  • Perform related duties as required.

MINIMUM QUALIFICATIONS

Client Services Assistant I

Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be:

Experience: One year of group counseling experience is desired.

Training: Equivalent to the completion of the twelfth grade.

License or Certificate:
May need to possess a valid driver's license as required by the position.  Proof of adequate vehicle insurance and medical clearance may also be required.

May require:

  • Possession of, or ability to obtain within one year of employment, a Certificate of Training in Cardiopulmonary Resuscitation; valid certification must be maintained on a continuous basis.
  • Possession of, or ability to obtain within one year of employment, a Certificate of Training in First Aid; valid certification must be maintained on a continuous basis.

Client Services Assistant II

Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be:

Experience: Two years of providing responsible client support services by performing duties similar to a Client Services Assistant I with Placer County.

Training:
Equivalent to the completion of twelfth grade. 

License or Certificate:
May need to possess a valid driver's license as required by the position.  Proof of adequate vehicle insurance and medical clearance may also be required.

KNOWLEDGE, SKILLS, AND ABILITIES

Client Services Assistant I

Knowledge of:

  • Basic daily living needs, including hygiene, exercise, entertainment, food, clothing and shelter, of all age groups from infants to geriatrics.
  • Routine and basic health and safety practices.
  • Standard and accepted English spelling, punctuation and grammar.
  • Standard and accepted principles and practices of work safety.

Ability to:

  • Learn to work effectively with special needs clients including children, adolescents, and/or the mentally ill.
  • Understand and carry out a variety of both oral and written instructions.
  • On a continuous basis, know and understand all aspects of the job and observe safety rules; intermittently review work papers and log entries; identify and problem solve situations involving clients' needs and circumstances; identify safety hazards for assigned clients; locate equipment and supplies; interpret work orders; remember clients' names and verbal instructions; understand and explain Department's and assigned program's policies and procedures to clients, staff, families and the general public.
  • On an intermittent basis, sit at desk for long periods of time; stand, walk, bend, squat, kneel or twist while observing, restraining, bathing/dressing, and interacting with clients as well as in the performance of housekeeping tasks.  See and hear with sufficient acuity to observe and be aware of clients at all times; perform simple grasping and fine manipulation; and lift very heavy weight.
  • Relate positively to clients and establish trust and rapport.
  • Work cooperatively as part of a team providing services and treatment to special need clients.
  • Work with various cultural and ethnic groups in a tactful and effective manner.
  • Respond to emergency situations in an effective, timely and calm manner.
  • Obtain relevant information through interviews and observations; work effectively with constant or sporadic interruptions.
  • Analyze situations in a timely and objective manner; determine and initiate the proper course of action within established guidelines and parameters.
  • Perform routine clerical tasks including mathematical calculations such as addition, subtraction, multiplication, and division.
  • Operate routine office and housekeeping equipment as well as designated recreational, play, and athletic equipment in a safe and effective manner.
  • Communicate effectively and tactfully in both oral and written forms.
  • Establish and maintain effective working relationships with those contacted in the performance of required duties.

Client Services Assistant II
 
In addition to the qualifications for Client Services Assistant I:

Knowledge of:

  • Principles of assigned clients' special needs and circumstances including child growth and development, adolescent needs and problems, and general symptoms and treatment of mentally ill persons.
  • Policies and procedures relative to area of assignment.
  • Multi-disciplinary approach to treatment.
  • Standard and accepted crisis intervention and conflict resolution techniques to include appropriate management of assaultive behaviors.
  • Basic psychiatric terminology.

Ability to:

  • Work with, teach and counsel assigned clients on a group and individual basis in a group living environment.
  • Assess situations involving clients with special needs and respond in a timely and effective manner utilizing a variety of appropriate interventions.
  • Plan, organize, and oversee group activities and work assignments in a timely and effective manner.
  • Prepare thorough documentation and maintain accurate and systematic records.
     

CLASS: 16804; EST: 4/14/1997; REV: ;
CLASS: 16805; EST: 4/14/1997; REV: ;