To plan, organize, direct and supervise public safety dispatch operations within the Sheriff's Department; to administer the County emergency communications system; and to perform a variety of technical tasks relative to assigned area of responsibility.
Positions at this level perform full, second-line supervisory responsibilities that include directing the planning, assigning and evaluating work of subordinates as well as responsibility for an organizational section within the Dispatch Unit of the Sheriff's Department.
This class is distinguished from the Dispatch Services Manager in that the latter provides full functional management responsibility for the entire Dispatch function in the Sheriff's Department, whereas this class oversees multiple shifts and/or a particular section or program within the Dispatch Unit.
Receives general direction from the Dispatch Services Manager or sworn administration personnel.
Exercises general supervision over first-line supervisory personnel.
Essential duties may include, but are not limited to, the following:
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Recommend and implement unit goals and objectives; establish schedules and methods for a central communications dispatch center; draft for approval and implement policies and procedures.
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Plan, prioritize, assign, supervise and review the work of staff involved in public safety dispatch.
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Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities; prepare and maintain radio and phone logs, including incident logs; and preparation and maintenance of other reports and records; prepare Fire Department communication statistics as required.
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Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for staff, materials and supplies as needed; monitor and control expenditures; coordinate and develop agreements for communication services for all contracted Fire Departments.
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Participate in the selection of staff; supervise assigned Dispatch staff; direct training and staff development in coordination with the Dispatch Services Manager; prepare first line supervisory dispatch performance evaluations and oversee preparation of line staff evaluations; recommend discipline; implement discipline procedures as directed.
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Make minor repairs to the communications system; analyze system problems and refer significant failures to the proper source of service; consult with vendors regarding communications equipment and techniques; coordinate vendor purchases; assist in systems analysis and make recommendations for efficiency.
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Administer the 911 public safety answering point (PSAP) and the computer aided dispatch system; conduct billing for 911 system; work closely with the Dispatch Services Manager to ensure system consistency throughout the county; work closely with Department management staff to procure and maintain dispatch equipment and technology.
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Supervise training activities of assigned work unit or section; train first-line supervisory staff; ensure that new personnel are trained in the systems and procedures related to the communications functions including operation of the dispatch system; troubleshoot problems and respond to questions and inquiries from other Department staff; may be required to provide relief dispatching, as necessary..
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Assure that subordinate staff understand and comply with all policies and procedures of the Sheriff's Dispatch Unit.
- Work with Department personnel and the public in the areas of assigned functional responsibilities.
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Provide technical assistance on special projects for Department and County management personnel.
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Represent the Placer County Dispatch unit to outside agencies and organizations as directed by higher level management staff; participate in outside community and professional groups and committees; provide technical assistance as necessary.
- Research, collect data, and prepare statistical, technical and administrative reports as required; prepare written correspondence; participate in the preparation of procedural manuals for dispatch staff.
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Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary.
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Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
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Provide back-up to Dispatch Services Program Manager as required.
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Perform related duties as assigned.
Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: Four years of increasingly responsible experience in public safety dispatch within a 911 communications center, including one year of lead or supervisory experience.
Training: Equivalent to the completion of the twelfth grade supplemented by college course work in criminal justice or a related field is desired. Completion of the experience requirement is proof of sufficient education for this class.
Required License or Certificate:
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Must have satisfactorily completed the P.O.S.T. certified 120 hour Basic Complaint/Dispatcher course or passed the P.O.S.T. Basic Dispatcher Training Equivalency Examination prior to appointment.
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Must satisfactorily complete the P.O.S.T. certified Emergency Medical Dispatch course prior to completion of probation.
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Must have obtained the P.O.S.T. Supervisory Certificate prior to appointment and the P.O.S.T. Management Certificate within twelve months of appointment.
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Must maintain a valid CPR certificate.
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Must obtain the CLETS Training Certificate within twelve months of appointment.
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Must obtain the Records Supervisory Certificate within twelve months of appointment.
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May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.