To administer and coordinate a countywide leave management and return to work program; to develop and implement policies and procedures for compliance with all applicable local, state and federal leave management programs; to consult with medical personnel; to provide technical assistance to managers, employees, and employee representative groups; and to function as an effective and productive team member.
SUPERVISION RECEIVED AND EXERCISED
Receives direction from management staff.
Exercises direct supervision over technical and clerical staff; may provide direct supervision over professional staff.
EXAMPLES OF ESSENTIAL DUTIES
Duties may include, but are not limited to, the following:
In coordination with department representatives, conduct interactive interviews with County employees to determine extent of restrictions related to an industrial or non-industrial injury or medical condition.
Interpret workers compensation and return-to-work policies and procedures as well as provisions of state and federal leave management programs (i.e. American Disabilities Act, Family Medical Leave Act) and related labor contract requirements.
Work with departments to arrange modified or alternative work assignments and/or to effect reasonable job accommodation for qualified injured workers selecting technical equipment and other resources, balance the requirements of law and the needs of the organization in approving return-to-work assignments.
Coordinate treatment with external workers compensation administrators and occupational medical providers.
Maintain a library of temporary transitional job tasks for departments and essential function analysis for each job.
Maintain information related to employee’s leave balances, FMLA/CFRA/PDL or other legislated leave time and unpaid absence for payroll calculation including documentation of donations of Sick Leave in coordination with the Memorandums of Understanding, policies and practices.
Maintain accurate and timely documentation of Workers Compensation claims and injured worker case activities, oversee initial and subsequent injury/illness report processing functions.
Complete required forms and notices of action as related to Workers Compensation, FMLA and other leave management programs, send required correspondence, create statistical reports.
Determine technical equipment needs, interpreter services and other resources in accordance with ADA.
Conduct staff training and training of departments and supervisory staff.
Provide frequent personal contact with employees on leaves of absence.
Serve as a resource to Risk Management, Personnel Department and all County departments regarding leave management programs including return to work options.
Develop policies and procedures for returning injured employees to work in compliance with laws regarding FMLA, ADA, Workers Compensation, CFRA and other laws effecting leave; monitor changes in law and assess/modify policies and procedures as applicable.
Monitor training and job performance of employees who have been assigned modified or alternative work assignments and provide guidance to departments.
Contribute to the effective team management of all relevant problems, issues and opportunities.
May act as the Americans with Disabilities Act Officer.
Represent the County at meetings and administrative hearings.
Participate in budget preparation and administration; prepare cost estimates for budget recommendations, including funding levels for the County's general liability or workers compensation insurance program; submit justifications for staff, supplies, and equipment; monitor and control expenditures.
Participate in the selection of staff; coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed.
Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.
Perform related duties as assigned.
Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: Three years of increasingly responsible experience in safety, insurance, workers compensation or public entity liability administration or claims adjustment, including one year of supervisory responsibility.
Training: Equivalent to a Bachelor's degree from an accredited college or university with a major in behavioral science or related field.
License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
KNOWLEDGE, SKILLS, AND ABILITIES
Principles of organization management.
Principles and techniques of case management and case recording.
Principles and techniques of program development and implementation.
Principles and practices of liability or workers compensation program administration, including government tort claims procedures under California law.
Principles and practices of investigative techniques, evidence preservation and accident reconstruction.
Pertinent local, State and Federal rules, regulations and laws relating to general liability, workers compensation and employee safety and health.
Modern office procedures, methods and computer equipment.
Principles and practices of research, analysis and management.
Budgeting procedures and techniques, including administration of special funds.
Principles of supervision, training and performance evaluations.
Principles and practices of work safety.
Organize, implement and direct general liability or workers compensation and investigation services operations/activities.
On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
On a continuous basis, sit at desk for long periods of time; intermittently walk, stand, bend, squat, climb, kneel or twist while performing field investigations; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and communicate through written means; and lift light weight.
Interpret and explain pertinent County and Department policies and procedures.
Perform the most complex work of the unit.
Assist in the development and monitoring of an assigned program budget.
Develop and recommend policies and procedures related to assigned operations.
Establish and maintain effective working relationships with those contacted in the course of work.
Communicate clearly and concisely, both orally and in writing.
Supervise, train and evaluate assigned staff.
Interpret and apply provisions of all relevant laws, codes, and policies.
Analyze, summarize and interpret complex procedures, policies, regulations and court rulings.
Develop and implement innovative solutions to complex issues relating to accessibility, claims and disability programs.
Review and interpret position class specifications, job analyses, and medical reports
Conduct interviews and gain cooperation through discussion and persuasion.
Communicate effectively both orally and in writing.
Work cooperatively and tactfully with medical providers, injured employees, attorney and County department personnel.
Monitor and assess, with departments, the performance of employees who have been assigned modified or alternative work assignments.
Gather and analyze data and prepare narrative and technical reports.