To counsel, advise and assist veterans and dependents regarding Federal and State benefit entitlement.
SUPERVISION RECEIVED AND EXERCISED
Receives direction from the Veteran Services Officer.
Exercises technical and functional supervision over clerical personnel.
EXAMPLES OF ESSENTIAL DUTIES
Duties may include, but are not limited to, the following:
In the absence of the Veteran Services Officer, to assume the responsibility of the Veteran Services Officer as needed.
Interview veterans and dependents to determine eligibility status relative to benefits; prepare claim packets, including appropriate and sufficient support documentation, for submission to Federal and State veterans administration agencies.
Prepare and request reinstatements and discharge upgrades; prepare and present appeals before the United States Department of Veterans Administration.
Assist the Veteran Services Officer at meetings of the County Veterans Advisory Council.
Make field visits to residences, nursing homes and other institutions; arrange medical referrals for admission to Veterans Administration hospitals or State veterans homes.
Make referrals to other agencies or providers; prepare and make presentations to veterans groups.
Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
Perform related duties as assigned.
Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: Two years of responsible interviewing, writing, or research and analysis experience, including extensive public contact, in either a public agency or private employment. Must be a veteran.
Training: Equivalent to an Associate's degree from an accredited college or university with major course work in business or public administration, behavioral sciences or a related field.
Required License or Certificate:
Possession of, or ability to obtain, certification from the State of California Department of Veterans Affairs to present claims to the United States Department of Veterans Affairs.
May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
KNOWLEDGE, SKILLS, AND ABILITIES
General availability and application of Federal, State and local legislation and regulations pertaining to veteran rights and benefits.
English usage, spelling, grammar and punctuation.
Arithmetic, basic statistics and mathematical calculations.
Modern office procedures, methods and computer equipment.
On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information and various Federal and State regulations; observe and problem solve operational and technical policy and procedures.
On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; and lift light weight.
Effectively interview to obtain adequate and relevant information; deal fairly and courteously with the public; and work with interruption.
Work with various cultural and ethnic groups in a tactful and effective manner.
Analyze situations quickly and objectively and determine proper course of action.
Use a computer, calculator, typewriter, telephone, facsimile machine and photocopy machine.
Type at a speed necessary for successful job performance.
Establish and maintain effective working relationships with those contacted in the course of work.
Communicate clearly and concisely, both orally and in writing.