Placer County

Child Support Program Manager (#14331)

$40.97-$51.15 Hourly / $7,101.47-$8,866.00 Monthly / $85,217.60-$106,392.00 Yearly


To plan, organize, and direct the administrative, professional and technical activities of the Department of Child Support Services including locating parents, establishing, determining and enforcing support obligations and collecting disbursements and support payments; to plan, develop, recommend and implement procedures and policies regarding case management, data processing, collections and accounting control; to coordinate child support activities with other divisions and departments; and to provide highly complex staff assistance to the Director of Child Support Services.


This administrative and supervisory level recognizes positions that provide full line and functional management responsibility for a division or program area within a department. This position is considered to be a program administrator over the child support establishment, enforcement, collections and performance function.  This position reports to the Director of Child Support Services.


Receives general direction from the Director of Child Support Services.

Exercises direct supervision over supervisory, professional, technical and clerical personnel.


Duties may include, but are not limited to, the following:
  • Develop and recommend departmental goals, objectives, policies and procedures.
  • Plan, organize and direct child support activities including ensuring delivery of mandated and other direct services in compliance with federal, state and local rules, regulations and policies, especially those related to child support establishment/ enforcement and the establishment of paternity.
  • Direct, oversee and participate in the development of the child support work plan; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
  • Participate in the preparation of the department of child support services budget; assist in budget implementation; participate in the forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and control expenditures.
  • Recommend the appointment of personnel; provide or coordinate staff training; work with employees to correct deficiencies; recommend and implement as directed discipline procedures.
  • Confer with subordinates to review and monitor operations, employee performance and administrative matters; clarify programs, policies and procedures for department staff; review income and expenditures to ensure conformance with funding levels; confer with legal staff in the application of laws, codes and regulations pertaining to the security of delinquent accounts.
  • Supervise the preparation of operating manuals and organization and work flow charts to improve efficiency and effectiveness.
  • Analyze and make recommendations to revise collection methods and procedures; hold workshops and training sessions to instruct staff in procedures, use of forms, accounting control methods and other activities related to securing delinquent accounts.
  • Evaluate the effectiveness of data processing applications; make recommendations to develop methodology for implementing and maintaining new or existing application programs.
  • Consult with and advise department management staff on matters regarding county-wide child support policy issues and participate in the development of standards and programs relating to these policies; represent the department before federal, state and local regulatory advisory and governing bodies with respect to child support matters.
  • Monitor and make recommendations on county policy to ensure compliance with federal, state and local legislation.
  • Represent the department to outside agencies and organizations; participate in outside community and professional groups and committees; provide technical assistance as necessary.
  • Research and prepare technical and administrative reports; prepare written correspondence.
  • Build and maintain positive working relationships with co-workers, other county employees and the public using principles of good customer service.
  • Perform related duties as assigned.


Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be:

Experience: Four years of increasingly responsible experience performing duties related to child support management including two years of supervisory responsibility.

Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in public or business administration or a related field.

Required License or Certificate:
May need to possess a valid driver’s license as required by the position.  Proof of adequate vehicle insurance and medical clearance may also be required.


Knowledge of:

  • Child support laws, rules and regulations.
  • Principles and practices of public and business administration, including organization, fiscal and personnel management, budgetary preparation and expenditures.
  • Principles and practices of leadership, motivation, team building and conflict resolution.
  • Pertinent local, state and federal rules, regulations and laws.
  • Modern office procedures, methods and computer equipment, especially data processing principles and methods as applied to automated case and collection processing systems.
  • Principles and practices of policy development.
  • Principles and practices of organizational analysis and management.
  • Budgeting procedures and techniques.
  • Principles and practices of supervision, training and personnel management.

Ability to:

  • Organize, implement and direct Child Support collections activities.
  • On a continuous basis, analyze budget and technical reports; interpret and evaluate staff reports; have a general understanding of Family  Law, regulations and codes; observe performance and evaluate staff; problem solve department cost recommendations; apply personnel rules; and explain and interpret policies.
  • On a continuous basis, sit at desk and in meetings for long periods of time.  Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; and lift light weight.
  • Learn and work with the county's operations and organizational structure.
  • Analyze and evaluate statistical data and reports related to child support operations.
  • Perform the most complex work of the department.
  • Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
  • Gain cooperation through discussion and persuasion.
  • Interpret and apply county and department policies, procedures, rules and regulations.
  • Assist in the development and monitoring of the department budget.
  • Supervise, train and evaluate personnel.
  • Understand, interpret and apply rules, regulations, ordinances and legislation.
  • Develop, recommend, evaluate and review new and existing methods and procedures.
  • Establish and maintain an automated case and collection processing system.
  • Represent the county under diverse circumstances and prepare and deliver oral presentations to small and large groups.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Work with various cultural and ethnic groups in a tactful and effective manner.
  • Communicate clearly and concisely, both orally and in writing.

CLASS: 14331; EST: 6/1/1996; REV: 5/9/2011;