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To plan, organize, and direct the administrative, professional, and technicalactivities of the Department of Child Support Services including locating parents, establishing, determining, and enforcing support obligations and collecting disbursements and support payments; to plan, develop, recommend, and implement procedures and policies regarding case management, data processing, collections, and accounting control; to coordinate child support activities with other divisions and departments; and to provide highly complex staff assistance to the Director of Child Support Services.
The Child Support Program Manager classification provides full second-line direct supervision to Child Support staff and maintains functional responsibility for the establishment, enforcement, collections, and performance functions within Child Support.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Director of Child Support Services or designee.
Exercises direct supervision over supervisory, professional, technical, and clerical staff.
EXAMPLES OF ESSENTIAL DUTIES
Duties may include, but are not limited to, the following:
Develop and recommend departmental goals, objectives, policies, and procedures.
Plan, organize, and direct child support-activities including ensuring delivery of mandated and other direct services in compliance with federal, state, and local rules, regulations, and policies, especially those related to child support establishment/ enforcement and the establishment of paternity.
Direct, oversee, and participate in the development of the child support work plan; assign work activities, projects, and programs; monitor work-flow; review and evaluate work products, methods, and procedures.
Participate in the preparation of the department budget; assist in budget implementation; participate in the forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and control expenditures.
Recommend the appointment of staff; provide or coordinate staff training; work with employees to correct deficiencies; recommend and implement as directed discipline procedures.
Confer with subordinates to review and monitor operations, employee performance, and administrative matters; clarify programs, policies, and procedures for department staff; review income and expenditures to ensure conformance with funding levels; confer with legal staff in the application of laws, codes, and regulations pertaining to the security of customer accounts and program data.
Select, train, motivate, and evaluate assigned staff; provide or coordinate staff training; conduct performance evaluations; implement discipline procedures; maintain discipline and high standards necessary for the efficient and professional operation of the division.
Supervise the preparation of operating manuals, training procedures, and organization and work flow charts to improve efficiency and effectiveness.
Analyze and make recommendations to revise collection methods and procedures; hold workshops and training sessions to instruct staff in procedures, use of forms, accounting control methods, and other activities related to customer accounts.
Evaluate the effectiveness of data processing applications; make recommendations to develop a methodology for implementing and maintaining new or existing application programs.
Consult with and advise department management staff on matters regarding county-wide, statewide, or federal child support policy issues and participate in developing standards and programs relating to these policies; represent the department before federal, state, and local regulatory advisory and governing bodies concerning child support matters.
Monitor and make recommendations on county policy to ensure compliance with federal, state, and local legislation.
Represent the department to outside agencies and organizations; participate in outside community and professional groups and committees; provide technical assistance as necessary.
Research and prepare technical and administrative reports; prepare written correspondence.
Build and maintain positive working relationships with co-workers, other county employees and the public using principles of good customer service.
Perform related duties as assigned.
Work is typically performed in an indoor office environment with controlled temperature conditions. Position may require travel to and from other locations in a variety of outdoor weather conditions.
Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: Four years of increasingly responsible experience performing duties related to child support management including two years of lead or supervisory responsibility.
Training: Equivalent to a bachelor's degree from an accredited college or university with major course work in public or business administration or a related field.
Required License or Certificate:
May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
KNOWLEDGE, SKILLS, AND ABILITIES
Child support laws, rules, and regulations.
Family law, regulations, and codes.
Principles and practices of public and business administration, including organizational analysis and management, fiscal and staff management, and techniques of budgetary preparation and expenditures.
Principles and practices of leadership, motivation, team building, and conflict resolution.
Pertinent local ordinances, state and federal rules, regulations, and laws.
Modern office procedures, methods, and computer equipment, especially data processing principles and methods as applied to automated case and collection processing systems.
Principles and practices of policy development.
Principles and practices of supervision, training, and staff management.
On a continuous basis, know and understand all aspects of the job; analyze, recall, interpret, and explain work papers, budget, and technical and staff reports; understand, interpret, explain, and apply county and department policies, procedures, rules, regulations, ordinances and legislation; complete unscheduled and multiple tasks at once; work with frequent interruptions; and focus on a single task for a long period of time.
On a continuous basis, sit at a desk and in meetings for long periods of time; intermittently walk and stand; twist, bend, squat, and reach to access equipment surrounding desk; perform simple grasping and fine manipulation; speak, use a telephone, write, and use a keyboard to communicate; see and hear with sufficient acuity to perform essential job functions; and lift light weight.
Organize, implement, and direct child support collections activities.
Learn and work with the county's operations and organizational structure.
Analyze and evaluate statistical data and reports related to child support operations.
Perform the most complex casework of the department.
Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
Encourage cooperation through discussion, collaboration, trust, and persuasion.
Assist in the development of the department budget.
Supervise, train, and evaluate assigned staff.
Develop, recommend, evaluate, and review new and existing methods and procedures.
Represent the county under diverse circumstances and prepare and deliver oral presentations to small and large groups.
Establish and maintain effective working relationships with those contacted in the course of work.
Work with various cultural and ethnic groups in a tactful and effective manner.
Communicate clearly and concisely, both orally and in writing.
Length of Probation:
All permanent appointments to this classification shall serve a probationary period of twelve (12) calendar months or two thousand eighty (2,080) hours, whichever is more.
11/01/2000; 09/01/2003; 05/09/2011; 09/11/23
Last Content Review:
CLASS: 14331; EST: 6/1/1996; REV: 9/11/2023; REVWD: 9/11/2023;