To plan, organize, manage, and coordinate the programmatic, administrative, and operational activities in support of assigned and multiple program areas; to direct, manage, and supervise the work of assigned staff/team members; to establish and implement assigned programs’ objectives and performance standards; to promote, coordinate, and participate in collaborative activities, programs, and projects; and to function as a proactive and positive member of a program management team within the Health and Human Services Department.
The Health and Human Services Program Manager job class recognizes positions that provide full second-line, direct supervision to program/project teams within the context of one large and complex division or program, or multiple program areas. Incumbents within this job class provide responsible clinical, administrative, operational, and program management within the Health and Human Services Department.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from higher level management staff.
Exercises direct supervision over supervisory, professional, technical, and clerical personnel.
EXAMPLES OF ESSENTIAL DUTIES
Duties may include, but are not limited to, the following:
Plan, organize, and manage programmatic, administrative, and operational activities in support of multiple program areas; oversee and coordinate the allocation of designated resources, administer the record keeping and reporting functions, and ensure compliance with stated mission, goals, regulations, and guidelines.
Establish programs’ objectives and performance standards; evaluate programs’ operations and activities in terms of over-all effectiveness and compliance; implement improvements and modifications as necessary; and adjust over-all goals and objectives in response to program directives and/or client needs.
Develop, coordinate, and participate in collaborative activities, programs, and projects to maximize available resources and responsiveness to clients; provide necessary and requested resources; act as team member/leader for assigned projects/opportunities.
Develop, implement, and manage clinical, administrative, and operational systems and processes to maximize the effectiveness and responsiveness of assigned programs; act as professional and managerial resource to program staff, project teams, and clients as well as other County departments and departmental colleagues in a positive and supportive manner.
Provide professional and managerial expertise in support of assigned and multiple program areas as well as the Department’s over-all mission, goals, objectives, and directives; act as a primary resource to the Department’s Policy Counsel, boards, committees, contractors, and clients in the planning, development, and implementation of Department’s activities in targeted and/or proposed program areas.
Collaborate with appropriate departments, programs, and work units to secure advice, resources, and technical services necessary to achieve assigned programs’ goals, objectives, and directives in accordance with mutually agreed upon time frames and in compliance with pertinent guidelines and regulations.
Participate in budget preparation and administration for assigned program; preparing cost estimates/projections, submitting justifications for requested resources, and monitoring and controlling expenditures.
Direct, oversee, and administer contracts for service/care providers in the implementation of assigned client services/program areas; review and evaluate quality of service and contract compliance; verify billings and payments; respond to inquiries and trouble-shoot complaints; and represent the Department and assigned programs to contractors and vendors.
Represent Department and assigned programs/projects to other organizations, local communities, special interest groups, schools, businesses, clients, and the general public; act as primary and major resource regarding assigned programs; respond to inquiries; and promote the Department’s mission and goals.
Establish and maintain open communications with other Department programs, projects, and multi-disciplinary teams; coordinate data, resources, and work products as necessary and upon request in support of a productive and positive working environment.
Perform related duties as required.
Work is typically performed in an indoor office environment with controlled temperature conditions. Position may require travel to and from other locations in a variety of outdoor weather conditions.
Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: Five years of increasingly responsible clinical and/or administrative experience in a health or human services or environmental health agency, including at least two years of supervisory responsibility.
Training: Equivalent to a Bachelor's degree from an accredited college or university. Designated positions may require major course work in specified and concentrated areas of study.
License or Certificate:
Designated positions may require possession of a specific license to perform and/or oversee regulatory or clinical functions in the State of California.
May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
KNOWLEDGE, SKILLS, AND ABILITIES
Principles and practices of designated professional discipline with specific knowledge and expertise of assigned program and client services areas. When assigned to the Human Services Call Center, expertise is also required in lobby management, document imaging, task management, call management via related operational systems and technology.
Pertinent local, state and federal rules, regulations and laws.
Modern office procedures, methods and computer equipment.
Principles and practices of research, analysis and management.
Budgeting procedures and techniques.
Principles of supervision, training and performance evaluations.
Cultural, religious, economic and social groups and their relationship to the delivery and acceptance of health and human services.
Organize, implement and direct assigned program operations and activities. When assigned to the Human Services Call Center, monitor real-time metrics via task management, lobby management, and call management technologies and systems to redirect staff and optimize service delivery on a continuous basis.
On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
On a continuous basis, sit at a desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and communicate through written means; and lift light weight.
Interpret and explain pertinent County-wide and Departmental policies and procedures.
Plan, organize, and implement assigned client services through multi-disciplinary and multi-agency programs that include public, private, and contract agencies/providers.
Assist in the development and monitoring of an assigned program budget.
Develop and recommend policies and procedures related to assigned operations.
Work with various cultural and ethnic groups in a tactful and effective manner.
Communicate clearly and concisely, both orally and in writing.
Supervise, train and evaluate assigned staff.
Establish and maintain effective working relationships with those contacted in the performance of required duties.