Placer County

Revenue Services Manager (#13577)

$43.05-$53.76 Hourly / $7,462.00-$9,318.40 Monthly / $89,544.00-$111,820.80 Yearly


DEFINITION

To plan, organize, direct, and manage the activities of the Revenue Services Division within the County Executive Office including centralized billing and collections for various County departments; to coordinate collections activities with other divisions and departments; and to provide staff assistance to the County Executive Office.

DISTINGUISHING CHARACTERISTICS

The manager level recognizes positions that provide full and functional management responsibility for a division or program area within a department.

SUPERVISION RECEIVED AND EXERCISED

Receives administrative direction from higher level staff. 

Exercises direct supervision over assigned supervisory, technical and clerical personnel.

EXAMPLES OF ESSENTIAL DUTIES

Duties may include, but are not limited to, the following:

  • Recommend and assist in the development and implementation of division goals, objectives, policies and procedures.
  • Plan, organize, direct and manage Revenue Services activities including the collection of debts owed to the County other than property taxes, serving as Tax Administrator,  preparation of data for legal actions to recover delinquent collections, and managing staff.   
  • Participate in the development of the Revenue Services Division work plan; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures. 
  • Plan, organize, direct and manage the Revenue Services accounting program, including the collection and reporting of funds entitled to Placer County and other government entities. 
  • Administer and/or perform the most complex accounting and financial analyses.
  • Design, implement, update and document accounting and financial management systems; establish procedures for work flow and format. 
  • Prepare a variety of complex periodic and special reports; prepare correspondence; interpret and explain policies and procedures to the public, department staff and/or other departments.
  • Assist in the preparation of the Revenue Services budget; assist in budget implementation; participate in the forecasting of funds needed for staffing, equipment, materials and supplies; administer the approved budget. 
  • Recommend the appointment of personnel; provide or coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed, and maintain discipline and high standards  necessary for the efficient and professional operation of the Revenue Services Division.
  • Provide direction and guidance to subordinate staff as they undertake staff development; identify and track training needs; initiate training programs and evaluate training activities.
  • Analyze and troubleshoot multiple systems related to collections; refer significant systems failures to the proper source of service; consult with vendors regarding collection services equipment and techniques; assist in systems analysis and make recommendations for efficiency.
  • Provide training for supervisory staff in personnel management functions such as counseling, discipline, performance evaluation and public relations; ensure that division staff are trained in the systems and procedures related to collections; troubleshoot problems.
  • Represent the Revenue Services Division to outside agencies, vendors and organizations; participate in outside community and professional groups and committees.
  • Answer questions and provide information to personnel of County departments; investigate operational issues or complaints and recommend corrective action as necessary. 
  • Act as a liaison with federal, state, and local governmental agencies regarding assigned program.
  • Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service. 
  • Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be:

Experience: Four years of increasingly responsible experience in accounts receivable or revenue billing with responsibilities for collecting delinquent accounts, including two years of supervisory responsibility.

Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in accounting, business administration, public administration, or a related field.

License or Certificate:
May need to possess a valid driver's license as required by the position.  Proof of adequate vehicle insurance and medical clearance may also be required.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

  • Methods and techniques used for effective billing, collections and investigations for collection of current and delinquent accounts.
  • Generally accepted accounting principles and procedures and their specific application in governmental accounting.
  • Application and operation of computerized accounting systems, spreadsheets, and automated systems for billing and financial record keeping using common accounting and spreadsheet software.
  • Local, state and federal rules, regulations and laws, applicable to the collection and disbursement of County fines and fees.
  • Modern office procedures, methods and computer equipment.
  • Principles and practices of policy development and implementation.
  • Principles and practices used in planning, organizing and controlling work flow and processes.
  • Budgeting procedures and techniques.
  • Principles and practices of supervision, training, evaluation and personnel management.
  • Principles and practices of customer service and public contact.
  • Principles and practices of work safety.

Ability to:

  • Organize and supervise the operations of the Revenue Services Division.
  • Perform the most complex work of the division.
  • Design improvements and controls for assigned operations; and assess overall effectiveness of programmatic responsibilities.
  • Interpret and apply legal, regulatory and administrative controls to accounting functions and financial management systems.
  • Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
  • Gain cooperation through discussion and persuasion.
  • Interpret and apply county and department policies, procedures, rules and regulations.
  • Prepare and administer a budget.
  • Supervise, train and evaluate personnel.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Communicate clearly and concisely, both orally and in writing.
  • Work with various cultural and ethnic groups in a tactful and effective manner.
  • On a continuous basis, analyze budget and technical reports; interpret and evaluate staff reports; know laws, regulations and codes; observe performance and evaluate staff; problem solve division related issues; remember various rules; and explain and interpret policy.
  • On a continuous basis, sit at desk and in meetings for long periods of time.  Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and communicate through written means.

CLASS: 13577; EST: 10/1/1995; REV: 2/4/2019;