To plan, organize, direct and supervise the Victim/Witness operation within the District Attorney's Office; and to perform a variety of technical tasks relative to assigned area of responsibility.
The Supervisor level recognizes positions that perform full, first-line supervisory responsibilities including planning, assigning and evaluating the work of subordinates and is responsible for a program area within a work unit or department.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the assigned supervisory/management staff.
Exercises direct supervision over assigned clerical and technical personnel.
EXAMPLES OF ESSENTIAL DUTIES
Duties may include, but are not limited to, the following:
Recommend and assist in the implementation of goals and objectives; establish schedules and procedures for the Victim/Witness Unit activities; implement policies and procedures.
Plan, prioritize, assign, supervise and review the work of staff involved in victim/witness activities including victim advocacy, assisting victims in gaining financial retribution and representing victims that have been denied claims.
Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.
Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for Victim/Witness unit; monitor and control expenditures.
Participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
Act as program coordinator for all aspects of the California Office of Emergency Services (Cal OES) Grant and the Joint Powers Agreement for the Victim/Witness unit; write and monitor all grants received by the program.
Review and evaluate legislation, codes and administrative regulations and develop program features and procedures to ensure program effectiveness and compliance with the requirements.
Develop procedures and standards for Victim/Witness case handling and management.
Conduct intake evaluations of program participants; participate in the work of Victim/Witness staff and share on-call responsibilities.
Work with a variety of other organizations and individuals to arrange and coordinate services to promote victim advocacy and solicit support; prepare scripts, speeches, brochures and press releases to promote the program; engage in public speaking opportunities before a variety of organizations for networking and educational purposes.
Train law enforcement and other agency personnel on crisis intervention and issues of sensitivity concerning victims of crime.
Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.
Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
Perform related duties as assigned.
Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: Three years of increasingly responsible experience in the Victim/Witness program or a closely related field, including one year of lead or supervisory experience.
Training: Equivalent to an Associate's degree with major course work in criminal justice, business administration, psychology, or as closely related field.
Required License or Certificate:
May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
Must obtain certification from the California Victim Compensation and Government Claims Board (VCGCB) for processing of applicant claims within twelve months of employment.
Must satisfactorily complete the California Office of Emergency Services (Cal OES) entry- level Victim Witness Advocate training within twelve months of employment.
KNOWLEDGE, SKILLS, AND ABILITIES
Principles and techniques of crisis intervention and trauma reduction.
Structure and functions of the criminal justice system.
Principles of supervision, training and performance evaluations.
Principles of budget monitoring.
Principles and practices of safety management.
Pertinent local, State and Federal laws, ordinances and rules.
Principles of grant application preparation.
Organize, implement and direct Victim/Witness operations and activities.
Continuously, review case documents; observe victims during interviews; identify necessary documentation needed per legal requirements; problem solve case status and developments; understand and interpret Division policies and procedures; explain operations to the victims and the public.
On a continuous basis, sit at desk for long periods of time. Intermittently twist and reach office equipment; kneel or twist to retrieve files; write or use keyboard to communicate through written means; lift light weight.
Supervise, train and evaluate assigned staff.
Interpret and explain pertinent County and Department policies and procedures.
Develop and maintain records for statistical purposes.
Evaluate and develop procedures, standards and methods for the Victim/Witness program based on legislative requirements.
Assist in the development and monitoring of an assigned program budget.
Administer grant monies ensuring program compliance with grant regulations.
Exercise independent judgement and decision making.
Work with various cultural and ethnic groups in a tactful and effective manner.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.