To perform dispatching duties within an operating department; and to perform a variety of general clerical and routine administrative duties related to the department assigned.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from management or supervisory positions.
EXAMPLES OF ESSENTIAL DUTIES
Duties may include, but are not limited to, the following:
Receive and dispatch routine and emergency communications to the appropriate department staff; dispatch appropriate personnel and equipment to reported situations or conditions.
Continuously monitor computer, telephone, cellular, and two-way radio for information regarding scheduling issues and field situations; notify supervisor of situations requiring attention when appropriate.
Perform general clerical and administrative duties related to assigned functional area and department.
Provide information to the general public or other public agencies related to service area; provide quality customer service and respond to public inquiries and requests for service in a courteous manner.
Compose, type, proofread and process a variety of documents including general correspondence and memos.
Act as a receptionist; answer the telephone and wait on the general public, giving information on department and assigned program policies and procedures.
Coordinate repair work and vehicle substitution to maintain service levels.
Issue, receive, type and process various applications, permits and other forms; process bills for fees; process and secure cash transactions and record payments.
Perform a wide variety of clerical work including filing, billing, checking and recording information on records.
Compile operational information and input data into computer.
Sort and file documents and records, maintaining alphabetical, index, and cross-reference files.
Operate standard office equipment and follow standard office procedures including modern office methods, procedures, and computer software programs as related to job assignment.
Receive, sort and distribute incoming and outgoing mail.
Deal with the public and defuse potentially critical incidents through conflict resolution skills.
Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
When assigned to Public Transit, ensure compliance with federal and state safety sensitive regulations and requirements; monitor and report issues and concerns regarding routes and services to supervisor; analyze ridership information and make recommendations on schedules and routes; support drivers and passengers regarding day-to-day operational activities.
Perform related duties as assigned.
Experience and Training
Any Combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Training: Equivalent to the completion of the twelfth grade.
Required License or Certificate:
May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
KNOWLEDGE, SKILLS, AND ABILITIES
Principles and practices of administrative and/or technical area to which assigned including, but not limited to, two-way radios, multi-line phone systems, general office equipment and technology, employee scheduling, and customer service.
English usage, spelling, grammar, punctuation, routine mathematical calculations, and statistics and statistical calculations.
Office methods and equipment including filing systems and computers.
On a continuous basis, sit at desk while operating radio and/or stand at counter for long periods of time. Intermittently twist and reach office and radio equipment; write or use keyboard to communicate through written means; occasionally run errands; lift light weight.
Intermittently review documents related to department operations; observe, identify and problem solve office and field problems; understand, interpret and explain department policies and procedures to the public and staff.
Perform clerical work including maintenance of appropriate records and preparation of general reports.
Convey critical information in a manner consistent with dispatching standards.
Verify and check files and data.
Understand and carry out both oral and written directions.
Perform routine mathematical calculations.
Operate a variety of modern office equipment including two-way radio.
Type accurately at a speed of 45 words per minute.
Use computer word processing equipment, as assigned.
When assigned to Public Transit, accurately sort, count and receipt cash and other fare media on a routine basis.