Placer County

The Inmate Services Clerk is a full journey-level class, responsible for performing commissary storekeeping activities and other clerical support services related to County jail operations. Employees perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise.

This class is distinguished from the Administrative Legal Clerk series in that the latter performs technical legal clerical and recordkeeping duties in an assigned County department. This class is further distinguished from the Correctional Officer series in that the latter maintains security and ensures inmate welfare in the County jail. 

• Order, issue, and store commissary and special-order items, office supplies, postage, radios, electronic supplies, and other materials to be distributed to inmates; check inmate accounts to ensure availability of funds and eligibility status prior to approving orders; evaluate security standards for ordered items and remove items from inmate orders that are prohibited. 
• Order supplies and items in support of various inmate programs, such as religious items, hypoallergenic materials, and sewing supplies for sewing kits; order bus passes for inmates being released.
• Monitor shipments from vendors to ensure fulfillment; communicate inventory and expected delivery information to inmates; receive deliveries, inspect materials, match packing slips to specifications, report damaged material, resolve order issues, and coordinate rush shipments if needed. 
• Troubleshoot account issues such as frozen accounts, missing deposits, and access errors; review and code invoices; create batches, void transactions, issue refunds, access transaction history, and restrict privilege levels; respond to requests from inmates regarding their account; credit inmate accounts due to undelivered order.
• Respond to inmate grievances regarding commissary items, orders, inmate accounts, and ordering system issues.
• Perform basic bookkeeping work associated with the maintenance of journals, ledgers, and similar financial records; track purchases and record debits and credits to inmate accounts; issue checks; collect funds to be used for special programs and projects. 
• Maintain usage records; provide documentation regarding inmate commissary orders to investigators to be used in financial investigations, to Correctional Officers as requested, and to jail medical staff in regard to health of inmates; track commissary sales data and provide to jail staff and management.
• Process, catalog, and prepare new reading materials for circulation following established procedures; distribute, organize, and maintain inmate reading material; repair or discard material as needed; label, classify, sort, and shelve material.
• Transport various materials within facility, including commissary items, special orders, office supplies, clothing, sewing and mending supplies, equipment, hygiene supplies, documents, reading materials, and textile recycling. 
• Contact community organizations for donations of clothing, supplies, sewing machines, reading material, and other items; serve as point of contact for donations; provide pick-up and delivery services of donated items outside the facility.
• Ship inmate property through the mail at their request.
• Perform basic disassembling and reassembling of simple electronic devices for inmate use; engrave items issued to inmates.
• Gather information from inmates and assist with obtaining documentation and completing application materials for AB 720 insurance enrollment. 
• Perform other duties as assigned. 

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

• May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.

• Procedures and techniques of requisitioning, receiving, inventorying, stocking, issuing, and delivering supplies and materials. 
• Basic bookkeeping and recordkeeping principles and practices.
• Modern office procedures, methods, and equipment including computer software and applications. 
• Basic mathematical calculations.
• English usage, spelling, grammar, and punctuation.
• Safety practices and procedures related to commissary, delivery, and related services.

• On a continuous basis, know and understand all aspects of the job; read, observe, understand, identify, interpret, analyze, explain, apply, and recall policies, and procedures, laws, rules, and regulations; observe, and analyze situations and determine proper course of action; work under time pressure and complete a high volume of tasks with frequent interruptions; focus on a single task for long periods of time; manage multiple tasks and projects simultaneously and quickly switch between tasks; work in close proximity to others.
• On a continuous basis, sit at a desk or in a vehicle for long periods of time; intermittently stand, walk, twist, stoop, squat, kneel, crouch, bend, climb, push, pull, and reach in the handling and delivery of inmate commissary items and supplies or while reaching equipment; perform simple and power grasping, and fine manipulation; speak, use a telephone, write, and use a keyboard to communicate and/or retrieve data from a computer; see and hear with sufficient acuity to perform essential job functions; lift moderate weight; push a cart with heavy weight.
• Utilize carts or other devices for transporting various materials within facility. 
• Perform detailed storekeeping work accurately and independently.
• Maintain accurate inventory supply records.
• Troubleshoot account and order issues in an online environment. 
• Understand and carry out verbal and written instructions.
• Use initiative and sound independent judgment within established guidelines.
• Use modern office equipment, including computer equipment, software, and applications. 
• Operate engraving machine, radio for communication, and other equipment as needed. 
• Drive county vehicle to pick up and transport materials outside of the facility.  
• Perform routine mathematical calculations.
• Maintain financial records and purchase material. 
• Input data accurately.
• Utilize safe working practices and procedures and maintain awareness of surroundings. 
• Communicate clearly and concisely, both verbally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Work with various cultural and ethnic groups in a tactful and effective manner.

All permanent appointments to this classification shall serve a probationary period of twelve (12) calendar months or two thousand eighty (2,080) hours, whichever is more.

General

Non-Exempt