Placer County

(Unclassified)

To plan, organize, direct and manage activities, project deliveries, implementation and maintenance of the Countywide ERP system; to formulate recommendations for ongoing Countywide ERP initiatives and support; to coordinate activities of the ERP Division with other County divisions and departments; and to provide highly complex staff assistance to assigned management staff.

The Manager level recognizes positions that provide full line and functional management responsibility for a division or program area within a department.

This series is distinguished from other County class series by the combination of both application specific functional knowledge and business process (operational) familiarity required to perform associated duties, and are allocated exclusively to the ERP support division of the Auditor-Controller’s Office. 

Receives administrative direction from the County Auditor-Controller.

Exercises direct supervision over lower level management, supervisory, professional, technical, and clerical personnel.

Duties may include, but are not limited to, the following:

• Plan, organize, and direct the assessment, procurement, implementation, troubleshooting, and service deliveries (including resources, budget, development, construction, transition, change management, training, communication, and operations) of the Countywide ERP system, including day-to-day production support and maintenance.
• Develop and implement ERP Support Division goals, objectives, policies and procedures.
• Evaluate and prepare recommendations on requests for ERP enhancements, including such things as business process improvements, configuration changes, new integrations, new custom reports, etc. These enhancement requests can be for existing functions in production or for new functions released by the ERP vendor.
• Coordinate communications and working relationships with internal customers, outside service providers and other agencies.
• Direct, oversee and participate in the development of the ERP Support Division work plan; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
• Prepare the ERP support budget; assist in budget implementation; participate in the forecast of funds needed for staffing, equipment, materials and supplies; administer the approved budget.
• Recommend the appointment of personnel; provide or coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed; maintain discipline and high standards necessary for the efficient and professional operation of the Division.
• Facilitate strategic and operational planning of the ERP system in consultation with business process owners to plan, develop, and implement programs, policies, and practices pertaining to ERP functionality.
• Oversee the development of and review of application business rules.
• Confer with customer departments to ensure programs/applications meet the needs of the department; coordinate and communicate project goals, objectives, impact, logistics and issues with stakeholders.
• Participate on various committees and task forces related to the ERP; identify, design and implement solutions or escalate to technical support.
• In conjunction with County IT, review system integrity, recoverability and expansion of the ERP system; analyze justifications for new and expanded system functionality.
• Establish standards and procedures for optimum design, access, response and expansion of the ERP system.
• Oversee the monitoring and auditing of data to ensure accurate transaction processing.
• Provide guidance and expert support services through the ERP Functional Analysts to ensure that the end users have optimum use of the ERP application; review requirement documents and functional specifications for completeness and accuracy.
• Provide advice to division staff and other County departments on future ERP direction based upon knowledge and industry trends and standards.
• Facilitate development of test scenarios, scripts, and acceptance criteria for the testing of approved changes to the ERP system.
• Supervise the development/implementation of projects and services through the entire project life cycle; prepare feasibility studies and project schedules; solicit estimations and track actual project costs; allocates assigned staff and other resources required to meet project objectives.
• Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
• Represent the Division to outside agencies and organizations; participate in outside community and professional groups and committees; provide technical assistance as necessary.
• Prepare business cases and recommend critical project direction and scope changes, options, and issue resolutions to the ERP Steering Committee; present plans, project status and progress against milestones in oral and written formats.
• Research and prepare technical and administrative reports; prepare written correspondence. Manage all ERP related contracts.
• Ensure that a proper control environment is maintained in all critical areas, such as internal accounting controls, separation of duties, software change control (e.g., configuration changes, integration changes, customer reports changes, etc.) cross training, adequate testing of new software releases, continual professional development of personnel, etc.
• Perform related duties as assigned.

Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be:

Experience: Five years increasingly responsible work experience which required expertise in one or more functional areas served by an ERP system (i.e., financial/accounting or human resources/payroll), including two years at a first line supervisory level, and at least three years of experience interpreting and analyzing information system requirements within the assigned functional area.

OR

Two years of experience performing duties similar to a Senior ERP Analyst with Placer County.

Training: Equivalent to a Bachelor’s degree in Business Administration, Public Administration, Accounting, Finance, Human Resources, or a closely related field.

Knowledge of:

• ERP systems that support enterprise operations such as financial reporting, Human Resources, payroll and other related modules.
• Software as a Service (SaaS) and cloud-based applications regarding overall capabilities from a customer’s perspective, including roles and responsibilities of the vendor versus the customer organization.
• ERP functionality, enterprise architecture and implementation processes.
• Major business processes supported by ERP systems.
• Principles of application integration points between all ERP functions.
• Data structures and relationships to other functions, design, access, extraction and security.
• Modern methods and state-of-the-art technology related to ERP systems, including object orientated systems and data structures.
• Generally Accepted Accounting Principles (GAAP)
• Principles and practices of leadership, motivation, team building and conflict resolution.
• Pertinent local, State and Federal rules, regulations and laws.
• Principles and practices of policy development.
• Principles and practices of organizational analysis and management.
• Budgeting procedures and techniques.
• Principles and practices of supervision, training and personnel management.
• Principles and methods of project management and system development lifecycle.
• Change management strategies and implementation approaches.
• Principles and practices of quality assurance and risk management.
• Principles and practices of software change control.
• Principles and practices of internal controls for all ERP functions.

Ability to:

• Plan, organize, manage and direct ERP systems activities.
• Work independently under broad policy direction and goals.
• Analyze and recommend changes to County operations or procedures.
• Research, compile, analyze, interpret, and disseminate information.
• Read and interpret complex documents, legislation, and policies.
• Provide expert instruction to functional analysts and end-users.
• Detect and direct application/system problems to technical support.
• Provide or coordinate, through subordinate staff, training and presentations on ERP application automatic notification processes, functional possibilities, use of standard reports, creation of custom reports and other related matters.
• Analyze budget and technical reports; interpret and evaluate staff reports; know laws, regulations and codes; observe performance and evaluate staff; problem solve Division related issues; remember various rules; and explain and interpret policy.
• Perform the most complex work of assigned division.
• Establish and accomplish goals and objectives.
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Gain cooperation through discussion and persuasion.
• Interpret and apply County and Department policies, procedures, rules and regulations.
• Prepare and administer a budget.
• Supervise, train and evaluate personnel.
• Interact with executive management effectively to affect change to the organization or structure of the system.
• Analyze and prepare technical reports and presentations.
• Read and comprehend technical reports and diagrams.
• Manage multiple tasks.
• Organize and manage multiple priorities.
• Maintain the confidentiality of information.
• Work with various cultural and ethnic groups in a tactful and effective manner.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• On a continuous basis, sit at desk and in meetings for long periods of time.  Intermittently twist to reach equipment surrounding desk; perform simple and power grasping, pushing, pulling and fine manipulation; and lift heavy weight; use telephone and communicate through written means.