Placer County

Enterprise Resource Planning Analyst (#11784)

$39.37-$49.16 Hourly / $6,824.13-$8,521.07 Monthly / $81,889.60-$102,252.80 Yearly


DEFINITION

To perform a variety of professional level duties in the design, development, implementation and maintenance of the Countywide Enterprise Resource Planning (ERP) system in response to business needs in a specific functional area, such as fiscal/accounting and/or human resources/payroll; to act as a liaison between technical support staff and end users in order to create end user business solutions within the Countywide ERP system.

DISTINGUISHING CHARACTERISTICS

This is the full journey level class within the ERP Analyst series.  Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit.  This class is distinguished from the Senior ERP Analyst in that the latter has over-all responsibility for assigned function-specific support teams, performs highly complex and difficult analytical duties, and exercises direct supervision over lower level ERP staff.   

This series is distinguished from other County class series by the combination of both application specific functional knowledge and business process (operational) familiarity required to perform associated duties, and are allocated exclusively to the ERP support division of the Auditor-Controller’s Office.  The ERP Analyst differs from classifications in the Information Technology (IT) series such as IT Specialist and IT Analyst in that the IT classifications require technology-based expertise in areas such as design, construction, analysis and maintenance of application software programs and codes, hardware platforms and equipment, and designing, programming, and coding, without the functional business expertise in areas such as the general ledger, billing, procurement, accounts payable/receivable, cash receipts, bank management, budget management, core human resources, position control, leave management, compensation, benefits administration, time tracking, payroll, financial reporting and regulatory reporting. 

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from higher level management staff.    

May exercise technical and functional supervision over lower level staff.

EXAMPLES OF ESSENTIAL DUTIES

  • Define and document County business requirements through discussions with executive and management staff and end users; create, document, and maintain County business processes and troubleshoot ERP system issues in collaboration with County technical support.
  • Translate County business requirements into business solutions utilizing the ERP system; identify opportunities for improvements and increased functionality.
  • Automate business processes by using system delivered business processes to automate workflow approval processes and maximize the configurable functionality within the system.
  • Serve as a liaison between department end-users, analysts, information technology staff, and vendors in analyzing, designing, configuring, testing and maintaining the ERP system in order to ensure optimal system performance and meet County business requirements.
  • Track functional upgrades in new releases of ERP software; educate end users on new functionality and implement new functionality upon request.
  • Create integration design requirements and specifications in coordination with end users and the technical staff in the ERP Support Organization and/or the IT Department; develop and coordinate acceptance criteria with end users.
  • Create custom report design requirements and specifications in coordination with end users and the technical staff in the ERP Support Organization; develop and coordinate acceptance criteria with end users.
  • Collect data, research topics, and gather information in the completion of studies; and make recommendations based on studies regarding business solutions in the ERP system.
  • Develop and manage task/project plans to implement business solutions; monitor and communicate progress of task/project.
  • Identify and develop application level security; develop and administer security definitions and profiles.
  • Consult and coordinate with information technology and/or system vendors to resolve application/system problems.
  • Enter, maintain and audit data in the ERP system.
  • Assist and/or coordinate the development of test scenarios, scripts, and acceptance criteria for the testing of approved changes to the ERP system and/or implementation of a new or upgraded ERP system.
  • Develop training curriculum and conduct training sessions; create and implement policies and procedures, business rules, and user guides; respond to end user requests for assistance and provide instruction where needed.
  • Analyze and interpret technical ERP system and functional information and translate/communicate it to end users in a manner that is easily understood.
  • Prepare a variety of periodic and special custom reports; create end user custom reports utilizing vendor’s report writer tools.
  • Recommend and assist in the implementation of goals and objectives for assigned functional area; establish schedules and methods for achieving assigned work objectives.
  • Monitor and evaluate operations and activities of assigned program or functional area responsibilities; recommend improvements and modifications.
  • Plan, prioritize, assign, and review the work of assigned staff; provide or coordinate staff training.
  • Build and maintain positive working relationships with co-workers, other County employees and managers, and the community utilizing accepted principles of effective customer service.
  • Represent the County to the public, outside agencies and organizations as well as County employees in a positive and productive manner; participate in outside community and professional groups and committees.
  • Perform related duties as assigned.

WORKING CONDITIONS

Work is typically performed in an indoor office environment with controlled temperature conditions. Position may require travel to and from other locations in a variety of outdoor weather conditions and lifting various materials and supplies.

MINIMUM QUALIFICATIONS

Experience and Training:

Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be:

Experience: 

Three years increasingly responsible work experience which required expertise in one or more functional areas served by an ERP system (i.e., financial/accounting or human resources/payroll), including at least one year experience interpreting and analyzing information system requirements within the assigned functional area.

OR

Three years of full journey level professional level accounting or payroll administration experience that included transacting and/or processing data in an ERP system application AND participating in the validation of an ERP application’s data and/or functionality.

Training: 

Equivalent to a Bachelor's degree from an accredited college or university with major course work in Business Administration, Public Administration, Accounting, Finance, Human Resources, or a related field.

License or Certificate:

May need to possess a valid driver’s license as required by the position.  Proof of adequate vehicle insurance and medical clearance may also be required.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

  • ERP system modules and business processes in finance, accounting, budgeting, human resources, time entry, and/or payroll.
  • Software as a Service (SaaS) and cloud-based applications regarding overall capabilities from a customer’s perspective, including roles and responsibilities of the vendor versus the customer organization.
  • Automated notification processes and high-level security-framework.  
  • Major business processes supported by ERP systems.
  • Principles of application integration points between all ERP system functions.
  • Generally Accepted Accounting Principles, governmental accounting standars and other governmental account and auditing procedures and standards.  
  • Problem diagnosis and troubleshooting techniques.
  • Procedures and methods for testing business functions within ERP systems.
  • Data structures integration and relationships to other functions, design, access, and extraction.
  • Data collection and classification procedures.
  • Systems analysis methods.
  • Principles and practices of training.
  • Principles and practices of motivation, team building and conflict resolution.
  • Customer service practices and strategies.
  • Pertinent local, state and federal laws, ordinances and rules.
  • Modern office procedures, methods and computer equipment.
  • Computer software, including word processing, spreadsheet, and database applications.
  • English usage, spelling, punctuation, and grammar.
  • Principles and practices of general ledger, billing, procurement, accounts payable/receivable, cash receipts, bank management, budget management, core human resources, position control, leave management, compensation, benefits administration, time tracking, payroll, financial reporting and regulatory reporting.

Ability to:

  • Provide expert instruction to end-users in person, over the telephone or via e-mail.
  • Detect and direct application/system problems to technical support.
  • Understand the interrelationships between the ERP system and other County systems.
  • Create custom reports by compiling, organizing and interpreting data.
  • Define and document business requirements and procedures.
  • Follow oral and written instructions.
  • Read, understand, analyze, interpret and apply ERP system manuals, written materials and statistical data.
  • Work independently under limited supervision, exercise initiative within established procedural guidelines, and organize and prioritize work to meet established deadlines.
  • Log and track new releases of software, associated functional upgrades and software patches.
  • Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
  • Analyze complex data, identify discrepancies, develop accurate and concise summaries and tables and draw logical and appropriate conclusions; present technical information and data in an effective manner.
  • Prepare technical written materials and apply statistical formulas.
  • Understand, interpret, and apply local, state, and federal laws, regulations, and pertinent department policies and procedures, including Civil Service rules.
  • Work with various cultural and ethnic groups in a tactful and effective manner.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • On a continuous basis, know and understand all aspects of the job; intermittently analyze work materials, technical information, and special projects; identify and interpret technical and numerical information; observe, explain and problem solve operational and technical policies and procedures.
  • On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; walk, stand, bend, squat, kneel, or twist while working at work station; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means or enter/retrieve data from computer; and lift light weight.

MISCELLANEOUS INFORMATION

Length of Probation:

All permanent appointments from open eligible lists to positions in the classified service shall serve a probationary period of twelve (12) calendar months or two thousand eighty (2,080) hours, whichever is more.

Bargaining Unit:

Management


CLASS: 11784; EST: 8/6/2018; REV: 10/14/2020;