To plan, organize, direct, schedule and supervise revenue services operations within the County Executive office; to provide staff assistance to the Revenue Services Manager; and to perform a variety of technical tasks relative to assigned area of responsibility.
Positions at this level perform full, first-line supervisory responsibilities which include directing the planning, assigning and evaluation of work of subordinates in the Revenue Services Division.
This class is distinguished from the Revenue Services Manager in that the latter provides full functional management responsibility for the entire Revenue Services function in the County Executive Office, whereas this class is responsible for the day-to-day supervision of an assigned work unit within a department.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Revenue Services Manager or higher level management staff.
Exercises direct supervision over collections, accounting, and other assigned personnel.
EXAMPLES OF ESSENTIAL DUTIES
Essential duties may include, but are not limited to, the following:
Recommend and implement unit goals and objectives; establish schedules and methods for a collections center; draft for approval and implement policies and procedures.
Plan, prioritize, assign, supervise and review the work of staff involved in revenue services activities.
Evaluate operations and activities of the work unit; recommend improvements and modifications; prepare various reports on operations and activities; and prepare and maintain other reports and records.
Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for staff, materials and supplies as needed; monitor and control expenditures.
Participate in the selection of staff; supervise assigned Revenue Services staff; direct training and staff development in coordination with higher level staff; prepare first line supervisory performance evaluations and oversee preparation of line staff evaluations; recommend discipline; implement discipline procedures as directed.
Supervise training activities of assigned work unit or section; train lead staff; ensure that new personnel are trained in the systems and procedures related to program functions including operation of systems used; troubleshoot problems and respond to questions and inquiries from other department staff.
Analyze program problems and refer significant failures to the proper source of service; consult with vendors regarding program equipment and techniques; coordinate vendor purchases; assist in systems analysis and make recommendations for efficiency.
Assure that subordinate staff understand and comply with all policies and procedures of the Revenue Services Division.
Work with department personnel and the public in the areas of assigned functional responsibilities.
Provide technical assistance on special projects for department and County management personnel.
Represent the Revenue Services Division to outside agencies and organizations as directed by higher level management staff; participate in outside community and professional groups and committees; provide technical assistance as necessary.
Research, collect data, and prepare statistical, technical and/or administrative reports as required; prepare written correspondence; participate in the preparation of procedural manuals for Revenue Services staff.
Assist staff with difficult situations, both on the phone and in person.
Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary.
Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
Provide back-up support to the Revenue Services Manager as required.
Perform related duties as assigned.
Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: Three years of increasingly responsible experience in accounts receivable or revenue billing with responsibilities for collecting delinquent accounts, including one year of lead or supervisory experience.
Training: Equivalent to the completion of 60 units of college-level coursework, including completion of the general education requirements leading to an Associate of Arts degree.
Required License or Certificate:
May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
KNOWLEDGE, SKILLS, AND ABILITIES
Methods and techniques used for effective billing, collections and investigations for collection of current and delinquent accounts.
Principles and practices of effective budgeting and personnel management.
Equipment, tools and materials used in an automated collections center.
Principles, practices and operating characteristics of manual and computerized call-taking systems in a collections environment.
Computer software, including word processing, database, spreadsheet and other related applications.
Principles of supervision, training and performance evaluation.
Principles and practices of leadership, motivation, and conflict resolution.
Principles and practices of work safety.
Pertinent local, state and federal laws, ordinances and rules.
English usage, spelling, punctuation and grammar; arithmetic and basic mathematical calculations.
Principles and practices of customer service and public contact.
Organize, implement and direct the operations and activities of the Revenue Services Division.
Plan, assign, supervise, and evaluate the work of assigned staff.
Develop and provide staff training as needed; prepare understandable and concise program documentation for staff training materials.
Interpret and apply pertinent County and department policies, procedures, rules, and regulations.
Assist in the development and monitoring of an assigned program budget.
Draft and recommend policies and procedures related to assigned operations.
Perform complex administrative work.
Perform several tasks at once and assign reasonable priorities to each task.
Maintain an efficient, calm demeanor in handling adverse situations.
Operate all collections equipment and systems.
Communicate clearly and concisely, both orally and in writing.
Gain cooperation through discussion and persuasion.
Work with various cultural and ethnic groups in a tactful and efficient manner.
Establish and maintain effective working relationships with those contacted in the course of work.
Sit at desk/console for long periods of time on a continuous basis. Intermittently twist and reach office equipment; walk to obtain printer materials from printer; write or use keyboard to communicate through written means; verbally give instructions to officers in the field; lift light weight.