$43.46-$54.28 Hourly / $7,533.07-$9,408.53 Monthly / $90,396.80-$112,902.40 Yearly
Under general direction, this position works to elicit and document business, organizational systems and/or operational requirements for the purpose of developing and/or recommending effective business solutions for assigned department(s). Incumbents in this classification will be expected to attain an in-depth understanding of the business needs and functions of department customers. The incumbent serves in a facilitator and liaison capacity to combine business expertise with information technology and assists in managing system enhancements, modifications, upgrades, and/or other department-wide changes.
Incumbents in this classification work in partnership with department and information technology staff on a variety of projects relating to enterprise-wide system needs. Incumbents exercise broad discretion in determining the work methods and assignments. This classification is distinguished from the Information Technology Analyst in that the Business Process Analyst directs, plans, and manages system implementation projects from the functional, non-technical perspective. This includes gathering, documenting, and recommending new, functional business system solutions or enhancements in the implementation of information technology projects; the analysis of system structure, system configuration, workflow, and work processes; and business process re-engineering.
The Business Process Analyst is distinguished from the Information Technology Specialist in that the Information Technology Specialist provides effective technical support for network systems and business applications requiring advanced, specialized technical knowledge and performs a variety of technical support duties pertaining to computer systems and related equipment. In contrast, the Business Process Analyst is responsible for the conceptual and operational aspects of adapting information systems to department needs, as well as working with departments to change their business processes to work with existing systems so that customization is not needed, and for communicating those needs and changes to information systems professionals. For this reason, the Business Process Analyst must possess a broad and detailed knowledge of business policies, programs, and practices as well as knowledge of systems analysis for all County departments.
Receives general direction from higher level management staff in coordination with related technology implementation steering committee(s). May exercise technical and functional supervision over project teams.
Duties may include, but are not limited to, the following:
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: Three years of increasingly responsible experience conducting professional, quantitative analysis of financial, programmatic, and/or operational business data utilizing business analytics methodologies, as well as developing and presenting process improvement recommendations.
Training: Equivalent to a Bachelor’s degree in Management Information Systems, Business Administration, Public Administration, Business Analytics, Accounting, Finance, Human Resources, Computer Science, Office Automation, or a field closely related to the functional area of assignment.
License or Certificate:
May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.