Placer County

Dispatch Services Manager (#11743)

$46.16-$57.64 Hourly / $8,001.07-$9,990.93 Monthly / $96,012.80-$119,891.20 Yearly


DEFINITION

To plan, organize, direct and manage public safety dispatch activities within the Sheriff's Department; to prepare, monitor, and administer the Dispatch Unit’s budget; to coordinate public safety communication services with other divisions, agencies and departments; and to provide highly complex staff assistance to sworn and non-sworn staff.

DISTINGUISHING CHARACTERISTICS

The Manager level recognizes positions that provide full line and functional management responsibility for the Dispatch Unit within the Sheriff’s Department.

This single position class is distinguished from the supervisory levels in the Dispatch Unit in that it includes responsibility for budget management, coordination of services with other agencies and County departments, and for providing strategic leadership to address changing technology and emergency communications services demands.

EXAMPLES OF ESSENTIAL DUTIES

Duties may include, but are not limited to, the following:

  • Develop and implement Dispatch Unit goals, objectives, policies and procedures for improved workflow and efficiency; write and update procedures manual(s) related to dispatch/emergency communications services as needed.
  • Plan, organize, direct and manage the activities within the Dispatch Unit including managing staff, coordinating vendor contracts, and providing assistance to sworn staff on technical and operational issues.
  • Direct, oversee and participate in the development of the Dispatch Unit’s work plan; assign work activities, projects and programs; monitor work flow; and review and evaluate work products, methods and procedures.
  • Prepare the Dispatch Unit’s budget; assist in budget implementation; participate in the forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and control expenses; administer the approved budget.
  • Recommend the appointment of personnel; provide or coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed; maintain discipline and high standards necessary for the efficient and professional operation of the Dispatch Unit.
  • Provide direction and guidance to subordinate staff as they undertake staff development; identify and track training needs; initiate training programs and evaluate training activities.
  • Ensure security of access to restricted telecommunications and computer terminals by means of orders, inspection, supervision and discipline; as agency terminal coordinator, disseminate current law enforcement automated bulletins to system users (i.e., DOJ, CLETS, NCIC, etc.).
  • Analyze and troubleshoot multiple communication systems; refer significant communication systems failures to the proper source of service; consult with vendors regarding communication services equipment and techniques; assist in systems analysis and make recommendations for efficiency.
  • Provide training for supervisory staff in personnel management functions such as counseling, discipline, performance evaluation and public relations; ensure that staff in the unit are trained in the systems and procedures related to the dispatch functions, including the operation of related systems and equipment; troubleshoot problems and respond to questions and inquiries from other Sheriff’s Department staff.
  • Perform specialized research and analysis of Dispatch Unit data to assist in the legal defense of the County arising from emergency services; prepare statistical data and appear in court, when necessary.
  • Build and maintain positive working relationships with co-workers, other County employees, vendors and the public using principles of good customer service.
  • Represent the Placer County Dispatch Unit to outside agencies, vendors and organizations; participate in outside community and professional groups and committees; provide technical assistance as necessary.
  • Act as liaison with Federal, State and local governmental agencies regarding dispatch and emergency communication services matters; coordinate the operation of the Dispatch Unit with other user agencies and ensure proper compliance.
  • Research and prepare technical and administrative reports; prepare written correspondence.
  • Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be:

Experience: Five years of increasingly responsible law enforcement experience directly related to public safety dispatching, including two years of supervisory responsibility.

Training: Equivalent to a Bachelor’s degree from an accredited college or university with major course work in business administration, criminal justice or a related field.  Additional qualifying experience may be substituted for the required education on a year-for-year basis.

License or Certificate:

  • Successful completion of the P.O.S.T. certified Basic Complaint/Dispatcher course; or the P.O.S.T. Basic Dispatcher Training Equivalency Examination at time of appointment.
  • Successful completion of the P.O.S.T. Civilian Supervision course at time of appointment.
  • Must obtain the Records Management Certificate within twelve months of appointment.
  • Successful completion of the CLETS Training Certificate (Train the Trainer) within twelve months after appointment.
  • Possession of, or ability to obtain, a valid driver’s license.  Proof of adequate vehicle insurance and medical clearance may also be required.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

  • Principles and practices of public safety administration including organization, budgeting and human resource management of dispatch functions.
  • Operations, terminology, regulations, services and procedures used in emergency dispatch functions.
  • Equipment, tools and materials used in an automated public safety dispatch center.
  • Principles and practices of leadership, motivation, team building and conflict resolution.
  • Pertinent local, State and Federal rules, regulations and laws.
  • Modern office procedures, methods and computer equipment.
  • Principles and practices of policy development.
  • Principles and practices of organizational analysis and management
  • Budgeting procedures and techniques.
  • Principles and practices of supervision, training and personnel management.
  • Criminal justice procedures and record keeping.
  • Correct English usage including spelling, grammar, and punctuation.

Ability to:

  • Organize and direct the operations of the Sheriff’s Dispatch Unit.
  • On a continuous basis, analyze budget and technical reports; prepare and administer the Dispatch Unit budget.
  • Interpret and evaluate staff reports; know and enforce laws, regulations and codes related to dispatch, public safety, and personnel management.
  • Analyze, interpret and apply Countywide and Department policies, procedures, rules and regulations.
  • Select, supervise, train, motivate, and evaluate personnel; observe performance and provide feedback/counseling to staff; administer progressive discipline or other corrective action as needed.
  • Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
  • Perform CLETS audits as mandated by the Department of Justice.
  • Gain cooperation through discussion and persuasion.
  • Understand the organization and operation of the County and of outside agencies as necessary to assume assigned responsibilities.
  • Maintain an efficient, calm demeanor in handling adverse or stressful situations.
  • Operate software and equipment associated with the dispatch functions including CAD, RMS, and CMS.
  • Act quickly and calmly in emergency situations and direct other personnel to do the same.
  • Communicate clearly and concisely, both orally and in writing.
  • Work with various cultural and ethnic groups in a tactful and efficient manner.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • On a continuous basis, sit at desk and in meetings for long periods of time.  Intermittently twist to reach office equipment and materials; perform simple grasping and fine manipulation; lift light weight; use telephone and communicate through written means.

CLASS: 11743; EST: 5/11/2009; REV: ;