To plan, organize, direct and supervise the operation of the welfare fraud investigation unit within the Health and Human Services Department; and to perform a variety of technical tasks relative to assigned area of responsibility.
The Supervisor level recognizes positions that perform full, first-line supervisory responsibilities including planning, assigning and evaluating the work of subordinates and is responsible for a program area within a work unit, division, or department.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the division/department director, assistant director, or assigned management staff.
Exercises direct supervision over investigative, technical and clerical personnel.
EXAMPLES OF ESSENTIAL DUTIES
Recommend and assist in the implementation of unit goals and objectives; establish work schedules and methods for welfare fraud investigations; implement policies and procedures.
Plan, prioritize, assign, supervise and review the work of staff involved in the welfare fraud investigations unit of the Health and Human Services Department.
Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.
Conduct complex confidential investigations, coordinate the allocation of designated resources, administer the record keeping and reporting functions, and ensure compliance with stated mission, goals, regulations, and guidelines.
Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for staff, material and supply needs; monitor and control expenditures.
Participate in the selection of staff; provide or coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed.
Supervise investigative assignments; oversee work quality and effectiveness; review fraud cases and recommend voluntary agreements as appropriate; consult with District Attorney staff regarding the issuance of complaints, evidentiary matters, and evaluation of witness testimony; assist in preparation of criminal cases for hearing and trial; and appear in court as required.
Assign and coordinate confidential investigations; oversee work quality and effectiveness; review and evaluate case files and investigation reports for trial readiness; supervise fraud investigations.
Confer with local, state, and federal law enforcement agencies in regard to prosecution or investigative matters assigned to the department; review and evaluate reports submitted by department staff for fraud complaints.
Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to gain resolution.
Build and maintain positive working relationships with coworkers, other county employees and the public using principles of good customer service.
Perform related duties as assigned.
Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Four years of increasingly responsible experience in criminal investigative work, at least two years of which have been as a Welfare Fraud Investigator with one year of directly related lead experience; or, three years of responsible criminal or civil investigative work performed on continuing assignment, with one year of lead experience, and possession of a P.O.S.T. Basic Certificate issued by the California Commission on Peace Officer Standards and Training. Supervisory experience is desired.
Equivalent to An Associate's degree from a college with major course work in criminal justice, business or public administration, or a related field.
License or Certificate:
Successful completion of a Specialized Investigative Basic Course approved by the California Commission on Peace Officer Standards and Training (P.O.S.T.) or an equivalent course within the probationary period.
Possession of Certificate of Completion of Penal Code 832 Course in Arrest and Firearms issued by California Commission on Peace Officer Standards and training (P.O.S.T.).
Possession of, or ability to obtain, a valid driver's license. Proof of adequate vehicle insurance and medical clearance may also be required.
KNOWLEDGE, SKILLS, AND ABILITIES
Principles and practices of criminal law and criminal investigative procedures with particular reference to the apprehension, arrest and custody of persons committing misdemeanors and felonies, particularly those pertaining to welfare fraud statutes.
Equipment, tools, and materials used in criminal investigations.
Rules of evidence pertaining to the search, seizure and preservation of evidence.
Principles of supervision, training and performance evaluations.
Principles of budget monitoring.
Principles and practices of work safety related to investigative work.
Pertinent local, state, and federal laws, ordinances and rules, particularly those pertaining to investigation and prosecution of welfare fraud cases.
Organization, roles and responsibilities of a county health and human services department.
Legal structure and practices of criminal justice, especially the judicial system.
Use and care for small firearms and other law enforcement equipment and tools.
Offensive and defensive weapons nomenclature and theory; use and care of firearms, chemical agents, baton and other related law enforcement paraphernalia.
Principles and practices of self-defense.
Interviewing and interrogation techniques.
Organize, implement and direct the operations and activities of the welfare fraud investigation unit.
Supervise, train and evaluate assigned staff.
Exercise good judgment and make sound decisions in the analysis of investigative problems; analyze complex cases; give assistance to investigators.
Interpret and explain pertinent county and department policies and procedures; assimilate changing law and technical advances in order to train and update investigative staff.
Assist in the development and monitoring of assigned program budget.
Develop and recommend policies and procedures related to assigned operations.
Demonstrate keen powers of observation and memory; observe accurately and remember faces, numbers, incidents and places.
Prepare and make presentations related to law enforcement efforts in the community.
Communicate clearly and concisely, both orally and in writing.
Work with various cultural and ethnic groups in a tactful and efficient manner.
Establish and maintain effective working relationships with those contacted in the performance of required duties.
On an intermittent basis, sit while working at desk or attending meetings; walk while supervising investigators; twist to access files or books; visual requirements necessary to view evidence; auditory requirements to listen to recordings of interviews.
On a continuous basis, know the laws, rules and policies impacting criminal investigations; remember case details; understand department policies and procedures.
Intermittently, analyze statutes and case law; identify operational problems; interpret law; observe employee conduct and abilities; problem-solve individual cases; explain work load requirements to staff.