$34.85-$43.52 Hourly / $6,040.67-$7,543.47 Monthly / $72,488.00-$90,521.60 Yearly
This is the full journey level in the Software Application Support Specialist classification series. Employees at this level possess knowledge of specialized application/systems, as opposed to more general knowledge of a variety of standard hardware and software used throughout the County. Employees receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.
Employees within this class are distinguished from the Software Application Support Specialist – Senior in that the latter is responsible for the oversight of subordinate Software Application Support Specialist staff.
Employees within this class are distinguished from the more broad-based classifications series of Information Technology Technician and Information Technology Specialist by the performance of the full range of duties related to training and functional support for department operating staff in the use of specific enterprise application software. The latter classes are responsible for on-site diagnosis and resolution of a broad range of complex system related hardware, software, and/or application problems that the Software Application Support Specialist is unable to resolve. In contrast, the Software Application Support Specialist has a very specific scope of responsibility and is more focused on maintaining an awareness or expertise in a specialized application or system in order to support department users in that system.
Receives general supervision from an assigned supervisor; and may receive technical and functional supervision from higher level staff.
Duties may include, but are not limited to, the following:
Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: Two years of increasingly responsible technical or operational experience working with Department, Countywide, or Statewide software applications and systems requiring extensive knowledge of the specialized application and related program requirements. Experience providing user support and/or training is highly desirable.
Training: Equivalent to an Associate’s degree from an accredited college or university with major course work in computer science, business, office technology or a field related to the assigned department system or application.
Required License or Certificate:
May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
Knowledge of:
Ability to: