Under direction of the Client Services Program Director, assist the Director to plan, integrate, organize and direct the day-to-day operations of the division; recommend priorities for division resource allocations; serve as a lead member of the division’s management team and serve as acting Client Services Program Director in the absence of the Director.
The Assistant Client Services Program Director serves as an assistant division head performing administrative and management tasks for the director as assigned, supervises management personnel and serves as acting Client Services Program Director in the absence of the Director.
SUPERVISION RECEIVED AND EXERCISED
Receives administrative direction from the Client Services Program Director.
Exercises direct supervision over management, supervisory, professional, technical and clerical personnel.
EXAMPLES OF ESSENTIAL DUTIES
Duties may include, but are not limited to, the following:
Assist the Client Services Program Director in managing and directing a division of the Department of Health and Human Services; serve as the acting Client Services Program Director in Director’s absence and assume full responsibility of the division as needed.
Assist in developing the division goals and objectives; assist in the development of policies and procedures.
Plan, organize and direct activities and operations of the division; confer with the Client Services Program Director regarding policies and operating processes; review, evaluate and recommend changes in policies, programs and operations; mentor and coach subordinates to implement the direction of the Client Services Program Director; identify emerging issues, assess alternative strategies and action plans, and solve problems.
Develop and implement work plans, performance measures, assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures.
Prepare the division budget; assist in budget implementation; participate in the forecast of additional funds needed for staffing, equipment, materials and supplies; administer the approved budget.
Recommend the appointment of personnel; provide or coordinate staff training; conduct performance evaluations; implement discipline procedures as requested; maintain discipline and high standards necessary for the efficient and professional operation of the division.
Consult and cooperate with State departments, County Department managers, advisory boards and advocacy groups on all aspects of assigned division and community outreach; identify and assess community, constituent, policy and operational issues and problems; develop, evaluate and recommend alternative strategies and solutions; and assist in implementing strategies, operational plans and programs.
Conduct and/or attend various public meetings to represent the interest of the division.
Build and maintain positive working relationships with State Departments, County Departments and divisions, County managers, County employees, and the public using principles of good customer service.
Represent the Department to outside agencies and organizations; participate in outside community and professional groups and committees; provide technical assistance as necessary.
Research and prepare technical and administrative reports; prepare written correspondence.
Perform a variety of special assignments.
In the absence of the Client Services Program Director, assume responsibility of the division as needed.
Perform related duties as assigned.
Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: Five years of increasing responsible experience in a public health and/or human service agency, including at least three years of administrative and management responsibility. Experience in a Health and/or Human Services Agency is preferred.
Training: Equivalent to a Bachelor’s degree from an accredited college or university with major course work in business, public administration, public health, health science, sociology, psychology, counseling, behavioral sciences or a related field.
License or Certificate:
May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
KNOWLEDGE, SKILLS, AND ABILITIES
Principles and practices of assigned division and related programs.
Principles and practices of leadership, motivation, team building and conflict resolution.
Pertinent local, State and Federal laws, rules and regulations to assigned division/program.
Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
Principles and practices of policy development and implementation.
Principles and practices of organization, administration and personnel management.
Principles and practices of budget preparation and administration.
Principles of supervision, training and performance evaluation.
Principles and practices of organizational analysis, performance measures and management.
Principles and practices of business correspondence and report writing.
Assist in planning, directing and monitoring an assigned division of a large and complex department with a wide variety of programs, services and funding sources.
On a continuous basis, analyze budget and technical reports; interpret and evaluate staff reports; know laws, regulations and codes; observe performance and evaluate staff; problem solve Division related issues; remember various rules; and explain and interpret policy.
On a continuous basis, sit at desk and in meetings for long periods of time. Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and communicate through written means.
Assist in the development and implementation of division policies and procedures.
Analyze and implement program mandates.
Gain cooperation through discussion and persuasion.
Assist in the successful development, control and administration of the division budget and expenditures.
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Implement a participatory management program throughout Department and motivate staff by inclusion.
Interpret and apply State, County, and department policies, procedures, rules and regulations.
Communicate clearly and concisely, both orally and in writing.
Gain cooperation through discussion and persuasion.
Supervise, train and evaluate assigned personnel.
Establish and maintain effective working relationships with those contacted in the course of work including diverse interest groups and advisory boards, advocacy groups and other governmental organizations.
Represent the County under diverse circumstances and prepare and deliver oral presentations to small and large groups.
Work with various cultural and ethnic groups in a tactful and effective manner.