Placer County

Animal Services Manager (#11317)

$56.23-$70.22 Hourly / $9,746.53-$12,171.47 Monthly / $116,958.40-$146,057.60 Yearly


DEFINITION

To plan, organize, manage, and coordinate the programmatic, administrative, and operational activities of Animal Services; to direct, manage, and supervise the work of Animal Services staff/team members; to establish and implement Animal Services objectives and performance standards; to promote, coordinate, and participate in collaborative activities, programs, and projects with outside agencies and department staff.

DISTINGUISHING CHARACTERISTICS

The Animal Services Manager job class has overall responsibility for management and administration of Animal Services; provides coordination and acts as a liaison with County departments and outside agencies; provides full second-line, direct supervision to Animal Services staff and is responsible for compliance with all relevant county, state, and federal laws, regulations, and agreements. 

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from the Deputy Director of Health and Human Services or their designee.

Exercises direct supervision over supervisory, professional, technical, and clerical staff.

EXAMPLES OF ESSENTIAL DUTIES

Duties may include, but are not limited to, the following:
  • Plan, organize, and manage programmatic, administrative, and operational activities in support of Animal Services; oversee and coordinate the allocation of designated resources, administer the record keeping and reporting functions, and ensure compliance with stated mission, goals, regulations, and guidelines.
  • Establish program objectives and performance standards; evaluate program operations and activities in terms of overall effectiveness and compliance; implement improvements and modifications as necessary; and adjust over-all goals and objectives in response to program directives and/or client needs.
  • Develop, coordinate, and participate in collaborative activities, programs, and projects to maximize available resources and responsiveness to clients; provide necessary and requested resources; act as a team member/leader for assigned projects/opportunities.
  • Develop, implement, and manage administrative and operational systems and processes to maximize the effectiveness and responsiveness of Animal Services; act as a professional and managerial resource to program staff, project teams, and clients as well as other County departments and departmental colleagues in a positive and supportive manner.
  • Plan, organize, and direct animal control field and shelter operations, including oversight of kennels; monitor and determine the quarantining of potentially rabid and/or dangerous animals; and coordinate animal licensing programs.
  • Develop, implement, and maintain a public information campaign to educate the public on Animal Services operations; present educational information to affiliated agencies and law enforcement community.
  • Provide professional and managerial expertise in support of assigned program areas as well as the department’s overall mission, goals, objectives, and directives; act as a primary resource to the department’s policy counsel, boards, committees, contractors, and clients in the planning, development, and implementation the of department’s activities in targeted and/or proposed program areas.
  • Collaborate with appropriate departments, programs, and work units to secure advice, resources, and technical services necessary to achieve the goals, objectives, and directives of assigned programs in accordance with mutually agreed upon time frames and in compliance with pertinent guidelines and regulations.
  • Participate in budget preparation and administration for Animal Services; prepare cost estimates/projections; submit justifications for requested resources; and monitor and control expenditures.
  • Direct, oversee, and administer contracts for service/care providers in the implementation of Animal Services; review and evaluate quality of service and contract compliance; verify billings and payments; respond to inquiries and troubleshoot complaints; and represent the department and Animal Services to contractors and vendors.
  • Represent the department and Animal Services to other organizations, local communities, special interest groups, schools, businesses, clients, and the general public; act as a primary and major resource for assigned programs; respond to inquiries; and promote the department’s mission and goals.
  • Oversee and coordinate Animal Services activities in response to emergency and disaster incidents as needed or required.
  • Establish and maintain positive and open communication with other department's program, project, and multi-disciplinary team members. Work cooperatively with non-profit animal welfare organizations, civic groups, County employees, local government officials, the public, and the media; coordinate data, resources, and work products as necessary and upon request in support of a productive and positive working environment.
  • Perform related duties as required.

WORKING CONDITIONS

Work is primarily performed in an animal care facility that includes both indoor and outdoor operations and settings and may require travel to various locations in a variety of outdoor weather conditions, with exposure to noises and odors associated with various animal breeds and in close proximity to potentially infectious, poisonous, and/or threatening animals.

MINIMUM QUALIFICATIONS

Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be:

Experience: Five (5) years of increasingly responsible administrative , management, licensing, patrolling, kenneling, and/or enforcement experience in an animal care/protection or law enforcement agency, including two (2) years of supervisory responsibility.

Training: Equivalent to a bachelor's degree from an accredited college or university with major course work in business administration, public administration, health administration, animal science, or a closely related field.

Required License or Certificate:
May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

  • Principles, practices, and techniques used in animal control, custody, and care.
  • Pertinent local, state and federal laws, regulations, and ordinances.
  • Modern office procedures, methods, and computer equipment.
  • Principles and practices of research, analysis, and management.
  • Budgeting procedures and techniques.
  • Principles of supervision, training, and performance evaluations.
  • Cultural, religious, economic, and social groups and their relationship to the delivery and acceptance of services.

Ability to:

  • On a continuous basis, know and understand all aspects of the job; recall and explain program and operational activities to others; intermittently analyze work papers, reports, and special projects; identify and interpret technical and numerical information; work under time pressure and complete a high volume of work with interruptions; focus on a single task for long periods of time; observe and problem-solve operational and technical policies and procedures; analyze situations quickly and objectively to determine proper course of action.
  • On a continuous basis, sit at a desk for long periods of time; intermittently walk, stand, stoop, kneel, bend, climb, and squat while overseeing animal control field and shelter operations; twist to reach equipment surrounding desk and work areas; perform simple and power grasping and fine manipulation to carry, push, and pull animals and equipment; speak, use telephone, write, and use a keyboard to communicate; see, hear, and smell with sufficient acuity to examine and assess animals and safety conditions; occasionally lift very heavy weight.
  • Act quickly and calmly in emergency situations.
  • Organize, implement, and direct Animal Services operations and activities.
  • Interpret and explain pertinent local, state, and federal laws, regulations, and ordinances and County and department policies and procedures.
  • Plan, organize, and implement animal services through multi-disciplinary and multi-agency programs that include public, private, and contract agencies/providers.
  • Assist in the development and monitoring of assigned program budget.
  • Develop and recommend policies and procedures related to assigned operations.
  • Work with various cultural and ethnic groups in a tactful and effective manner.
  • Communicate clearly and concisely, both orally and in writing.
  • Supervise, train, and evaluate assigned staff.
  • Establish and maintain effective working relationships with those contacted in the performance of required duties.

MISCELLANEOUS INFORMATION

Length of Probation:
All permanent appointments to this classification shall serve a probationary period of twelve (12) calendar months or two thousand eighty (2,080) hours, whichever is more.

Bargaining Unit:
Management

FLSA Status:
Exempt

Established:
08/01/2005

Revised:
10/17/2015; 07/10/2023

Last Content Review:
10/17/2015; 07/10/2023

CLASS: 11317; EST: 8/1/2005; REV: 7/10/2023; REVWD: 7/10/2023;