Disabled Veteran Outreach Program Specialist

Recruitment #220701-W10C-23



This position is located at the Tulsa American Job Center

The Oklahoma Employment Security Commission has been authorized to utilize a Selective Qualification when interviewing applicants for this position.  This is a Disabled Veterans Outreach Program Specialist (DVOP) position.
*Evidence of military service dates (DD214) must accompany your electronic application.
*Will be selected in accordance with Title 38, U.S. Code Section 4103A.
*Current proof of service-connected disability dated within six (6) months must be submitted with your electronic application.

Job Type/Salary/Location/Benefits
• Full-time
• Vacancies:  One
• Salary:  $39,080.00 annual; $1,503.08 bi-weekly
• Primary Working Hours:  M-F; 8-5
• FLSA Status:  Exempt
• Location:  Tulsa American Job Center
• Telework Status:  Not Applicable
• Supervisory:  No
• Training:  In-house; on-the-job; in accordance with the US Dep’t. of Veterans Affairs
• Travel:  Applicants must be willing and able to fulfill all job-related travel normally associated with this position.
The State of Oklahoma offers a comprehensive Benefits Packet, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Position Summary of Responsibilities
• Provide Veterans who have significant barriers to employment with specialized and priority employment services offered at the local OK Workforce Center in conformity to the United States Department of Labor – Disabled Veteran Outreach Program (DVOP).
• Provide eligible Veterans with specialized and priority employment services offered at the local OK Workforce Center in conformity to state and federal applicable laws and regulations.
• Professionally manage unemployment insurance eligibility & compensation services and other social services in a case management system to all categories of veterans.
• Consistently seek to offer professional / customer-focused services and interactions to public and private employers to refer qualified and trained veteran applicants.
• Participate in the required safety and security protocols of the workforce center.

Position Essential Functions
*Manage & promotes career assessment/vocational counseling via applicant interview & qualification evaluation to determine needs for employment, job skills, placement, training, referral, etc. under a case management system ensuring the optimal delivery of the multiple employment services provided at the center within the business hours of operation focused on priority services to disabled veterans, veterans, and other special needs applicant groups. 
*Administers tests for all categories of veterans; interprets applicant test scores and assists individuals in matching test results to occupational goals, training needs and necessary social services.
*Establishes claims for Unemployment Insurance benefits, which may include providing an interpretation of & conformity to the benefit provisions of multi-state unemployment insurance laws to claimants and employers, analyzing claims for accurate and complete information, fact-finding, and maintaining Unemployment Insurance files focused on priority service to all categories of veterans.
*Plans, develops, prepares, and presents job clubs, job search workshops, and other employability services to veteran applicants and employers & other community-based organizations interested in hiring veterans as the veteran representative in the Workforce Center communities.
*Identify strategic business partners and develop relationships with these entities to increase employment opportunities for the veterans participating in the center programs.
*Communicates with management, employers, applicants, claimants, and coworkers, concerning job orders, referrals, and unemployment insurance benefits in a timely fashion; prepares clear, concise oral or written reports as needed.
*Compiles and records the results of job referrals on an ongoing basis to determine the status of job openings and comply with statistical requirements.
*Maintains accurate and current records and files for common usage among numerous collaborative employment supportive agencies; maintains files of applications, claimants, and employer-recruiting activity; timely document communications and client visits.
*Utilize excellent customer-service skills to ensure optimal results for the many activities required of the workforce center staff keeping the office appearance and atmosphere conducive to friendly customer service.
*Participate in center team meetings for each assigned workforce center.
*Participate in staff-required cross training in order to provide professional, timely and additional assistance with the workforce center duty requirements. 
*Utilize office machinery in accordance with safety / security protocols.

These job functions, responsibilities and activities may change at any time with or without notice.

Valued Knowledge, Skills, Abilities and Competencies
Knowledge of - spelling, punctuation, and business English; business mathematics; modern office methods and procedures; employment practices and problems; current economic and social trends, programs and problems; community and social service providers; the principles of interviewing; social assistance requirements; veterans preference requirements; one-stop workforce initiatives; the U.S. Department of Labor one-stop workforce initiative as it pertains to the collaboration of numerous partners providing employment supportive core services to enhance Oklahoma’s workforce; laws, rules, policies and regulations of public employment service, unemployment compensation, job training, and social services programs; occupations and industries; basic psychology and human relations; be familiar with Veterans Employment programs including the U.S. Department of Veteran Affairs training programs.

Skill and Competencies – excellent verbal and written communication skills.
Ability to - maintain effective working relationships with others; work with a high degree of independence; deal effectively and courteously with people; multi-task; exercise good judgment in evaluating eligibility requirements; exercise good management in evaluating case management situations; make decisions; anticipate, identify and resolve problems; handle confidential work; evaluate situations and choose an appropriate course of action in accordance with appropriate law and agency policy; present ideas and facts effectively and accurately; interpret applicable state and federal laws and regulations especially pertaining to veterans programs, social services, and employment and training activities; follow oral or written instructions.

Physical Demands/Work Environment
Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms.  This position requires regular periods of sitting or standing and daily use of computer and phone.  It also requires the occasional use of the office machinery in accordance with safety and security protocols.

Special Skills/Requirements
*Computer Skills – Employee must be capable of proficiently using the OESC’s standard software (Microsoft Office - Word, Outlook, Excel, Access, and Teams), and the Internet, as well as proficiency to learn other software as needed.
*Employee must be capable of lifting, carrying and moving objects of up to 25 pounds.
*This position requires that applicants be a veteran of the U.S. Armed Forces and eligible for veterans’ preference under Title 74 O.S. Supp Section 840.15. ## In accordance with Title 38, U.S. Code Section 4103A, some positions must be filled with qualified disabled veterans in the following order of preference: FIRST: Qualified Disabled Veteran; SECOND: Qualified Veteran. ## The Employment Security Commission is responsible for screening all eligible to insure that appointees are selectively qualified based upon the order of preference as required by Title 38, U.S. Code Section 4103A. ## Positions funded by U.S. Department of Labor Veterans grants must meet grant requirements.

An EEO Employer


Education and Experience Requirements for this position require 5 years of experience in employment services, career or vocational guidance and counseling, personnel, recruitment, training, customer services or social services related work; or an equivalent combination of education and experience substituting thirty semester hours from an accredited college or university for 1 year of the required work experience up to 3 years of experience substitution.