IT Operations Command Center Temporary Employee

Recruitment #220624-UNCB-147

Introduction

A resume and cover letter must be submitted with your application.

As an Information Technology Operations Command Center Temporary Employee  with OMES you will enjoy:
      •     Real world experience and opportunity to network with diverse professionals in state service.
      •     Impactful service to your community.

Job Details
• Part-time/Temporary, 20 hours per week.
• Supports the Information Technology Operations Command Center
• Hourly Rate is up to $15 based on education and experience.

Responsibilities
• Assist with day-to-day operations of the OMES IS Information Technology Operations Command Center.
• Monitors functionality of Incident Management systems and applications.
• Ensure all appropriate support groups are engaged and focused on restoring service in a timely manner.
• Notify, escalate, and communicate to leadership and affected stakeholders the existence of service impacts when required.
• Fulfill requests while providing quality, timely and courteous customer support.
• Work with Service Desk and other Infrastructure groups to provide timely resolution to incidents in a collaborative manner.
• Proactively detect and help prevent future problems/incidents and initiate the Problem Management process to allow quicker root-cause diagnosis and resolution.
• Ensure problems are identified for the Problem Management process in a timely and prioritized manner.

Physical Demands and Work Environment
• This position works in a comfortable office setting for a large percentage of the workday. The noise level in the work environment is usually mild. Occasional travel may be required. Evenings, Nights, and weekends may be required.

About OMES
The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

MINIMUM QUALIFICATIONS

• 60 semester hours toward a degree OR an equivalent combination of education and experience, substituting one year of experience in a related field for each year of the required education.

Preference will be given to candidates who possess
• Knowledge of a working technical network operations center
• Knowledge of service levels and impact to customers
• Knowledge of service management platforms
• Verbal and written communication skills
• Critical thinking skills
• Ability to maintain confidentiality.

NOTES

Please read instructions carefully and include all required documents when you submit your application.

No additional information will be accepted after the application has been submitted.