Customer Service Representative II

Recruitment #220517-E13B-12

Introduction



IF YOU ARE A CURRENT STATE EMPLOYEE, PLEASE APPLY TO THE “INTERNAL JOBS” LISTING HERE. DO NOT APPLY VIA THIS RECRUITMENT

Position is located at the Central Oklahoma Juvenile Center in Tecumseh OK

Responsible for receiving visitors at the facility, answer phone and direct phone calls to appropriate respondent, placing phone calls, take messages, monitor surveillance cameras, ensure that visitors clear metal detector and are dressed appropriately prior to entering the facility.  Makes notifications to appropriate personnel regarding visitors on the facility.

Monitor radio traffic, communicate via radio transmission and ensure emergency notifications and procedures are followed at all times. Conducts and reconciles count of juveniles and juvenile movement with the facility, maintains logs of movement, count keys, and approved visitors. Must maintain professional demeanor with all levels of staff, customers and public.

Maintains inventory of control center. Responsible for gathering data and facts both verbally and in written form Responsible for maintaining confidential documents and maintain logs for compiling statistics for ACA/PBS requirements.

Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar, of arithmetic; of the program or services being provided; of laws and rules concerning program or services being provided; and of techniques of training. Skill is required to operate various office equipment including computers. Ability is required to work with customers; to gather data and facts; to keep records; to communicate effectively, both orally and in writing; and to provide leadership on assigned projects or teams.

Special Requirements:
Must be able to pass background check and drug screening.  A probation/trial period may be required. Applicants must be willing and able to perform all job-related travel normally associated with this position, possess a valid Oklahoma driver’s license at time of appointment.

MINIMUM QUALIFICATIONS

Education and Experience requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work plus one additional year of experience in customer service, mail room operations or technical clerical work; or an equivalent combination of education and experience.

NOTES

Please read instructions carefully and include all required documents when you submit your application.

No additional information will be accepted after the application has been submitted.