Information Technology Senior Manager

Recruitment #220411-UNCB-94

Introduction

To Apply: Submit resume and cover letter with salary requirements and availability date via email with “Information Technology Senior Manager” in message title to:

opportunities@oscn.net

Information Technology Senior Manager

Salary commensurate with Education/Experience.

Reporting to the MIS Director/Deputy Director, the Senior Information Technology Manager is responsible for the design, installation, implementation, administration (including but not limited to budgetary input, human resource requirements, strategic planning input, disaster recovery site, field support, Audio/Visual support, systems support, data center operations, automation, and documentation of infrastructure servers, computer and storage systems, along with enterprise infrastructure applications.

The successful candidate will be able evaluate Court functions and requirements to grow and manage world class data centers and lead teams to develop, implement, and administer an infrastructure and service environment that meets or exceeds compliance standards and complies with security guidelines and risk management programs by working collaboratively with the various Management Information Services teams.

Responsibilities and essentials functions will include (but are not limited to) the following:

• Performs analysis of Court system’s requirements, establishes system requirements, and contributes to design, integration, and installation of the system architecture.

• Manages the maintenance of hardware and software, including servers, peripherals, computer systems, and wiring.

• Manages end point services for court team members.

• Manages the system administration, infrastructure architecture team and data center staff, who are responsible for the data center facilities and support structures, including the fire suppression systems, generator, security access, etc.

• Communicates with directors, managers and other departments in order to understand applications and meet their requirements.

• Evaluates system hardware and software requirements and capabilities and makes infrastructure recommendations to the MIS Director /Deputy director.

• Ensures optimal performance of systems and data center facilities.

• Oversees recovery action after system failures.

• Manages system hardware upgrades and software patching.

• Develops an annual budget for data center equipment, desktop/laptop, room systems, and software acquisition, to be presented to the MIS Director/Deputy Director.

• Monitors and approves logical and physical access to core systems.

• Ensures system stability; oversees collection and analysis of system and memory utilization, including the installation and testing of software upgrades.

• Manages server and computer operation scheduling, backup, storage and retrieval functions.

• Coordinates third-party maintenance for hardware and software services, as necessary.

• Develops or establishes strong relationships with service providers.

• Participates in the facilitation of contracts with consultants, technical personnel, and vendors for services and products, as required.

• Responsible for creation and maintenance of systems documentation (Data facility environment, operating systems, and hardware).

• Responsible for ensuring systems and data center operation teams assist in the development, maintenance and testing of disaster recovery plans.

• Responsible for Disaster Recovery site equipment, maintenance, and software.

• Seeks, suggests, and implements initiatives for process improvement, additional benefit, reduced costs, etc.

• Ensures deliverables are completed within target timeframes and are consistently of high-quality; provides weekly reporting on status.

• Implements solutions consistent with the overall IT plans and objectives.

• Responsible for working with multiple teams in the development of new technology.

• Responsible for providing capacity data to capacity planner for analysis.

• Responsible for the development and execution of three (3) year project plan.

• Responsible for setting SMART goals and providing feedback to team members.

• Responsible for working with training team to develop a well-rounded training program for the team and a three-year roadmap for the systems, field services, and data center teams.

• Responsible for research and forecasting new technology for the Data Center and Systems.

• Responsible for research and forecasting new technology for remote servers and desktop systems.

• Participates with other managers in developing processes and identifying/implementing process improvements.

• Directly supervises Data Center, System Administration, Tier 2 Support, Field Services, Remote Server support, Automation Engineering, and System Capacity Planning functions in accordance with AOC policies and procedures. Responsibilities include, but are not limited to: interviewing, hiring and training employees; planning, assigning and directing work; coaching, counseling, appraising and rewarding performance; addressing complaints, job descriptions, and resolving problems.

• Performs other related duties as assigned

Knowledge and Skill Requirements:

• Strong professionalism, personnel management and communication skills at all levels;

• Strong presentation skills.

• Thorough knowledge of ITIL processes;

• Strong Knowledge of desktop/laptop environment.

• Excellent presentation, interpersonal, and organizational skills;

• Strong knowledge of Microsoft Operating Systems, VMWare, and HP hardware. Required

• Demonstrated analytical, problem solving and critical thinking skills;

• Demonstrated ability to promote cooperation among subordinates, peers, superiors and other teams toward achieving goals;

• Demonstrated ability to review others’ work to ensure quality and consistency;

• Excellent oral and written communication skills.

The State of Oklahoma has an excellent benefits package including 3 weeks of vacation, employee retirement and health benefit plans. Applicant must be willing to self-relocate if applicable. Position open until filled. Submit resume and cover letter with salary requirements and availability date via email with “Information Technology Senior Manager” in message title to opportunities@oscn.net The Supreme Court of Oklahoma Administrative Office of the Courts 2100 N. Lincoln Blvd., Suite 3 Oklahoma City, Oklahoma 73105. http://www.oscn.net

Candidates who are eligible to work in the United States are encourages to apply. The Administrative Office of the Courts will not sponsor a work visa (H-1B, etc.) to fill this position.

As a condition of employment, any successful candidate who receives an offer of employment will be required to pass a background investigation.

The Oklahoma Supreme Court is an Equal Opportunity Employer.

MINIMUM QUALIFICATIONS

• Bachelor's Degree in Computer Science, Management Information Systems, or related field, or equivalent experience (10+ years);

• 10 years of demonstrated excellence in data center and/or systems administration; Required

• 5 years of experience directly managing data centers, systems administration, architecture/capacity, and operations teams; Required

• 5 years of experience directly managing field services and desktop support.

• Court process knowledge preferred,

• ITIL certification(s) preferred;

• Experience in court systems preferred.