Security Provisioning Specialist

Recruitment #210408-UNCB-73

Introduction

A resume and cover letter must be submitted with your application.

The Office of Management and Enterprise Services (OMES) is dedicated to providing excellent service, expert guidance, and continuous improvement in support of our partners’ goals. We are a highly-qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible. Achieving this mission takes a collaborative, agile, respectful team with humble leaders who make a difference and get things done. 

For more information about OMES, please visit our website.  

OMES is seeking a full time  Security Provisioning Specialist for the Information Services Division. This is an unclassified position in state government, located in Oklahoma City. OMES offers a comprehensive Benefits Package, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependentsFor more information about the benefit allowance [click here]. The annual salary for this position is based on education and experience.

This position is responsible for user account provisioning and for creating and managing access to resources in information systems. The Security Provisioning team serves as the central access right administration service provider. Staff will perform daily functions required to maintain the rules and controls for information security to protect the State’s information systems. This position requires an individual who is knowledgeable in server principles, server operating systems, server application security, project management methodology, client server environments, and networking principles. Individuals will ensure all scheduled support activities and project deadlines are met while maintaining a high level of user trust, satisfaction and confidence. A complete understanding of technical principles, theories, concepts and access is required. This role will also create and follow Security and industry best practices, processes, and procedures, including documentation and testing standards before deployment.

Position Responsibilities
• Process access provisioning requests, such as adding, modifying and deleting user and group accounts within active directory and exchange
• Administer the day-to-day activities of Security Provisioning, to ensure communication of time-critical information and to maintain consistent customer service levels, as well as the security posture of the States IT assets
• Answer incoming calls and provide support to customers to identify, troubleshoot, and resolve access related issues
• Review work processes to identify inefficiencies, and recommend improvements for efficiency and enhanced security
• Drive compliance with policies, procedures and standards
• Document appropriate detail in request tickets and tracking systems
• Apply an understanding of technical problems and solutions in relation to the current, as well as the future business environment to independently research and resolve related issues
• Provide customer support to resolve access related issues
• Provide after hours on-call customer support as needed
• Facilitate timely, accurate and complete administration/processing of end user provisioning requests
• Address compliance requirements associated with end user provisioning, including monitoring and processing of users that have been inactive, separated or transferred
• Meet the agencies expected service level agreement targets
• Update case notes with current status of cases
• Create and manage file server permissions
• Provide agency user count information for Master Service Agreements
• Distribute monthly non-use reports
• Maintain and update service provider lists
• Conduct security research in keeping abreast of latest security issues
• Maintain confidential information and demonstrates tact, discretion and diplomacy
• Work closely with the IT Security Team to ensure adherence to security requirements
• Automation of routine, repetitive tasks via scripting and remote deployment methods
• Research and resolve a wide variety of technical issues and participate/lead problem resolution efforts.
• Identifies opportunities to improve IT services and, in collaboration with the team, executes on those opportunities.
• Self-motivated with the ability to work with minimal supervision.
• Create, document, and follow testing standards using industry best practices
• Follow standard change control processes
• Helps lead research and develop new technology, tools, and scripts to support desktop computing and the end-user desktop experience

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Information Technology related field or documented equivalent experience.
• A minimum of three (3) years of information technology/security related experience or an equivalent combination of both 
• Understanding of Active Directory; including replication, GPO, and DNS
• Able to work effectively under deadlines in a fast-paced, changing environment
• Strong analytical, troubleshooting, and problem-solving skills
• Team player with excellent verbal and written communication skills
• Exceptional organizational skills and attention to details

Preference will be given to candidates who possess
• Security experience is desirable or any security certification.
• Two to three years of experience in Active Directory tools and systems in an enterprise environment.
• Additional experience with writing automated scripts using Windows PowerShell.
• Have the ability to communicate technical concepts to non-technical personnel.

NOTES

Please read instructions carefully and include all required documents when you submit your application.

No additional information will be accepted after the application has been submitted.

Conclusion

Veteran’s preference points apply only for initial appointment in the classified service.